MISTR Reviews 

Let me make this extremely clear: your company is actively endangering my health. I am writing to document and formally escalate months of incompetence, delay, and disorganization on your part, and to let you know that legal action is already being prepared.

Today is March 24th. I just received my SECOND bottle of PrEP.
Let that sink in.
I should have had:

Bottle 1 in January
Bottle 2 in February
Bottle 3 in March
This is not an optional guideline—it’s your own 3-month system. After bottle 3, you send a testing kit, we renew the labs, and the process continues. Instead, I have had to chase this medication like it’s some luxury perk instead of basic preventative care.

This isn't “unfortunate.” This is gross medical negligence.

Here’s a small sample of the chaos your company has caused:

Repeated pharmacy delays with no communication
Support team blaming Dr. Chet, while he says he has “no access” to prescription logistics
Walgreens waiting for you to sign off—for weeks
YOU telling me to “request daily updates” like I work here. Do you plan to issue me a W-2 for doing YOUR job?
And don’t act like this is just a little glitch in the system. This is a pattern, and the public deserves to know. You want proof? I have every single message saved from March 13 to March 24. You can scroll through the chat yourself and read the humiliating, infuriating back-and-forth. You’ll see:

I’ve been left without meds
I’ve been misled repeatedly
I've been told to wait, then told I should follow up daily
I’ve received canned, dismissive replies instead of action
Meanwhile, your company is out here filming commercials with OnlyFans models and drag queens, pumping marketing money into aesthetic over substance. Cute for a Pride Month campaign. Not cute when your actual patients are suffering. You can hire pretty faces, but you can’t sign a prescription refill? You can shoot TikToks, but can’t send a bottle of PrEP on time?

Even Dr. Chet Tharpe, the doctor assigned to me, has expressed that he doesn’t have the tools to help because your departments don’t communicate. That’s beyond dangerous. If a doctor has no ability to ensure his own patients get their medication—what the hell is the point of this platform?

And don’t even get me started on the insurance issue.
Once I got coverage, things got even worse. I was getting pills FASTER with no insurance at all. What kind of upside-down system is this?

Let me be clear:
I have submitted formal complaints to the Better Business Bureau, FCC, AMBS, and NGLCC.
My legal counsel is involved and has reviewed the timeline and communication thread.
If this continues, I will go to the media and share everything—including screenshots, pharmacy messages, and your rep’s suggestion that my account be closed after I rightfully expressed frustration. That’s retaliation, and it’s unacceptable.

This is not “poor service.” This is medical discrimination, neglect, and a total lack of professional responsibility. And if you think I’m exaggerating—just ask yourselves why so many reviews on TrustPilot echo this exact experience. This is systemic.

Here’s what I expect, immediately:

A direct phone call from someone at your leadership team who has authority and can fix this without passing the buck.
A guaranteed fulfillment of my medication on the proper cycle from this point forward.
A full investigation into why this has taken MONTHS to resolve.
Confirmation that my test kit is being shipped ASAP, as I’m now nearing the end of the (delayed) second bottle.
Don’t reply with “We understand.” You don’t.
Don’t reply with “We’re escalating.” You already said that—nothing happened.
Don’t ask for more time. You’ve had plenty.

Fix this. Or I’ll make it very public.

I have been using Mistr for 2 years and enjoy it . Very professional and always keeping me updated on refills and appointments. Never had any issues with them at all . I would recommend them for all your Prep needs .

MISTR has made my Prep experience much simpler since I switched almost 2 years ago from my local doctor’s office. I love how on top of my refills they are, and I love even more that I don’t have to go to my doctor every 3 months for a needle blood draw. Handling the testing on my own, in the privacy and comfort (AND CONVENIENCE) of my own home, has been the highlight of this experience. I will forever recommend MISTR any time I discuss my Prep planning with someone.

If you think Mistr will make getting Prep easy, think again!

I’m selected the option to get my prep for free through the Gilead Advancing Access program. It’s been a headache every time because I have to coordinate separately through mistr and gilead. When I started mistr my understanding was that mistr helped in coordinating everything. That is definitely not the case!

Incompetent employees that never get your prescriptions. Or paperwork processed in time will leave you hanging for weeks to months at a time with lapses in medication putting your life at risk.

I have been using this service for around 5 months. There were two issues. 1 the labs sent in had to be redone and 2 the pharmacy coverage had to be worked out before there was no cost. I have been getting my meds timely.

Took an at-home test, but the shipping service MISTR chose didn't get the tests to the lab quick enough to be valid. Had to go get tests in person after that. Got Rx, but the MISTR pharmacy decided not to process through my Rx insurance (even though my insurance approved payment of the Rx). After a week of back and worth over that (now a month into the process), MISTR offers to send Rx to a local pharmacy. Several days later they claim the pharmacy doesn't exist. I sent images of the physical pharmacy and screenshots of all of the pharmacy contact information from the pharmacy's website. MISTR is still dragging their feet going into the 2nd month. I don't recommend this service unless you are rich enough to pay out of pocket (seems like that's their goal) or have no other options for STD care.

This process was fast. Simple, discrete. Everything was smooth and the instructions video was on point lol. Md was nice but the visit was fast though, Almost a bit rushed. Write questions down and take the time to ask them,

I've been using Mistr for about a year now. They're extremely well organized, and are available to answer your questions and get you in touch with your provider if needed. They do a good job with discreet packaging and keeping products free of cost.

The company delivers as promise, and if you have a question or an issue, they are easy to reach and our great on response time.

The company is doing what they claim to do. I’ve been getting my meds, if I have questions I ask through the website and have gotten responses.
There’s not an app so you don’t receive notifications. You get an email when you have a message, sometimes those can go in your junk folder so you do have to check that.
I wish that if you use the option to go to the lab to get your tests done that you could also get the anal and oral swabs. So if I wanted those tests I either have to set those up on my own with an urgent care or my primary physician, or I can do the at home tests. But other than not having a more modern notification system and more flexible testing, this is a pretty great program.

Easiest and best thing to do for yourself
have loved my experience with them and the pharmacy they use to ship my prescription. idk if they could make it any easier for us!

Been with them about 5 months now and haven’t had any issues. The whole process has run pretty seamlessly for me.

The Providers, Dr. Patrick Kenney, Infectious Diseas

the doctors could not care less about you …. The dude showed up 30 minutes late to our initial appointment …. It was short and dismissive , I was talking to him about my concern and he didn’t even address my question , the visit was less then 5 min …. Because I could tell he had somewhere else to be, and I , my visit was an inconvenience to him. I keep messaging him and have have not heard back from him an entire month … I gave two stars because the people working where Hey MISTR is based at DAP Health are very attentive because this work is their passion ….

Great service. I loved it

Fantastic Service by staff and fantastic service being offered to the public

You made it so easy. You communicate well, answered any questions I had very quickly and with great customer care. You stay current on my prescription and tests. Couldn’t be better- thank you.

If I could give them a ZERO rating I would. Had been using them for over four years but regularly had minor issues with their Customer Support &/or Pharmacy. My insurance covers Descovy and had been regularly paying for this expensive medication for a VERY small CO-PAY or NONE at all the whole time I have been with them. On my own, since MISTR did not do so for me, I obtained coverage for the small deductibles I had at the beginning of each year. On numerous times in the past, I had to straighten out their pharmacy, which they constantly change back & forth without any notice, about my coverage when they requested that I pay them a deductible. This January, they decided on their own to change my prescription to a generic Truvada without any notice. When I contacted the Doctor MISTR assigned to me, he stated that he DID NOT change my prescription, MISTR's pharmacy did on their own. I tried calling MISTR but they NEVER answer their phone number provided on their website. I left repeated messages with not one call back. When I finally reached their pharmacy, the representative claimed that my insurance had a VERY HIGH deductible. When I told him it did not and even if it did my co-pay award would cover it, he told me a different excuse. Now he said that their pharmacy cannot submit claims to my insurance. Despite my asking him to again check with my insurance company, which I have been with for over 15 years, he refused and said the best thing to do was to have MISTR send my prescriptions to my local pharmacy. I reluctantly gave him the pharmacy information and he confirmed that he had it. He promised that he would have MISTR send the prescription to my local pharmacy immediately, since I had not received my Descovy medication since December. I thanked him and waited. To date two weeks later, no prescription has been sent to my local pharmacy. In fact, I just had to give both MISTR's Customer Service and Pharmacy Departments my local pharmacy's information again by messaging their website. This was after they both claimed that they NEVER received the information. I can't believe their incompetence and am very upset that I was taken by their scam. Will provide further information as this situation develops. However, I will make it my mission to make sure as many people as possible are aware of the dangers of using MISTR. I would suggest that if you have insurance that covers medication that MISTR claims to provide assistance with, you should go to your own doctor and have him/her submit a prescription to a local pharmacy. You can easily apply by yourself for a copay assistance program such as the Patient Advocate Foundation (PAF), good days, or Gilead's Advancing Access, if you have a copay. These programs are VERY reputable. MISTR claims to be a non-profit organization focused on providing free access to PrEP (pre-exposure prophylaxis) medication, making it readily available to those who need it. When I first signed up with them from an emailed advertisement, they claimed I could get Prep at no charge, guaranteed! My experience has been a nightmare that I suggest that you avoid.

Fast shipping, good communication and good follow up. All I can say is so far so good.

Mistr is the easiest , most convenient way to receive Prep. They send you everything you need in the mail. Your supplies for your labs , do them mail it back a little over a week Prep is at your door! Highly recommend!!