MISTR Reviews 

Great professional experience. New to the program and have high hopes for the future.

I was hesitant to reach out to MISTR for help. I am happy I finally made the decision to do so. Medical, customer service and pharmaceutical staff are excellent. They answer all your questions and offer the best route to get my PreP and Doxy fast and free of charge. I am glad I found MISTR.

Can’t even sign up because I was forced to choose one of three pronoun options. I don’t want to choose pronouns and requiring it is BS. Also, if someone doesn’t want one of the three options offered, they can’t sign up either.

Mistr is great to us. They respond quickly to messages. They do all the heavy lifting with the insurance company’s and federal programs. They ship quickly and the follow up is always perfect.

I've had nothing but an excellent experience with Mistr across the boards. All departments are quick to respond and could not have been more helpful. If I had to highlight a needed improvement, I'd love to see the UX cleaned up. Aside from that, I'm a grateful client who applauds their offering of medications to my queer community.

They offer free Prep and Doxy Pep to their clients. All the lab work, doctors appointments, medications, and shipping are free. The lab test comes to my door in a unmarked discreet little brown box with an unmarked envelope and label to ship my test specimens back to the lab. When it's time to get my Prep and Doxy Pep the pharmacy ships it to my door in an UPS Express box with free 2 day Air shipping speed. I really don't believe that they were 100% free until I tried them out. I don't regret ever using Hey Mistr unlike himself who doesn't take my insurance Anthem Blue Cross.

Not only is this a much needed service, but Mistr makes it so easy! Every interaction has been completely professional and pleasant! Customer service is top notch and they practically do all the work for you! Can’t say enough good things about Mistr!

I am humbly grateful to MISTR for helping a lot of people prevent diseases, You are an organization that is truly an advocate for the LGBTQ society…
The process was so easy, Just have to follow the instructions and voila! You will receive PREP AND DOXYPep right outside your door… simple as that 😉 Thank you MISTR

Scammed me, promising free treatment. Uploaded insurance and everything and still paid 90$ per bottle. Absolute scam. Wanna know what they said to me when I asked why they still charged me and how they could fix this? “Please advice us if you still want service, regards.” That’s it. Absolutely worst way to scam people in need of help and medication. The people who made this pathetic site should be ashamed.

I am delighted and grateful with MISTR, the process to request the medicine was very simple and discreet, the attention 10/10, all super friendly and attentive to any questions, my medicine arrives month by month without fail.

Couldn’t be more grateful for making the process so simple and providing the assistance I need.

They prescribed me prep almost a year ago and have had me jumping through hoops for it this entire time. i still have yet to receive ANY medication. Finally, after testing 2 times by mail and them ruining the tests and 2 times in person, my prescription was written only for the pharmacy to send a message saying they can’t ship to california. i have multiple friends that live here that receive their prep through mistr which was the whole reason i started this process in the first place. i guess trusting my health with a company that can’t handle basic communication is absolutely ridiculous of me.

Amazing service. Seamless, effortless.
Thank you.

This place helps saves lives. So I’m gonna give them the respect and grace they deserve and earn. They have provided me, free of charge, meds that could possibly save me from contracting HIV and even spreading this disease. PEP and PrEP is not a cure all type medicine. PrEp greatly reduces the transfer of HIV from an infected to a non infected when taken accordingly. Over 99% effective when taken at least 21 days in a row. Not to be confused with a condom. Which is a contraceptive that protects against HIV as well as many common STIs. A better way to safeguard yourself is condom and PrEP together. And PEP is for when you have unprotected sex with a partner that may have or does have HIV, needle sharing or accidental stick or sexual assault and if taken within 24 hours up to 72 hours using PEP greatly reduces the risk of infection. Key difference is that PrEP is proactive and is taken everyday. While PEP is reactive and is taken after possible exposure. PrEP is long term use and PEP is short term use up to 28 days.
Having said all of that. When you start the sign up process with MISTR at first they are overzealous and extra friendly. When you go through the application process there are three departments within MISTR that you must comply with in order to receive your meds. The three departments are doctor, pharmacy and customer support. The doc is always the easiest and friendliest to deal with. The pharmacy helps once doc writes your script. And they seem to be outsourced depending on the time of day you call or email. Communication can be fragmented and miscommunication can happen easily. So, be clear with you questions and ask for clarity before ending your correspondence. Now customer support is on another level. Meaning they say and do what they want. They can leave you hanging, ignore you, help you if they want, or send you back in the system in a never ending loop. For me, they have no care to help you get or not get PrEP and PEP. It was like, “here is what I’m gonna help you with! Next!!” I found it very very difficult to work with customer support. So much that I felt they hindered me along the process and at least several times made me feel like quitting the process. I even messaged them or my concerns and worries that they were not helping me be proactive and save myself from contracting HIV but kept getting the same treatment and lackadaisical approach. Often times duplicating steps for me, or requiring me to get a step done but finding out that I didn’t need to do this step and never needed to. Often times given misinformation and a lot of miscommunication that resulted in confusion. I had to ask pharmacy and doctor to reach out to support on my behalf to get me moving along the process.
I don’t wanna make it seem like my experience will be yours. Just a heads up only. If you have a similar experience directly reach out to doc or pharmacy for further support. In the end. We are all here to prevent the spread of HIV and most importantly, to not contract it. So, stay optimistic and keep plugging away along the MISTR application process until you get your meds. Congrats on saving your life and others.

Review of Mistr: Free Online Prep and Doxy PEP Service

As a free online service providing access to PrEP (pre-exposure prophylaxis) and doxycycline post-exposure prophylaxis (PEP), Mistr offers an invaluable resource for those seeking HIV prevention options. The platform is designed to make access to these important treatments easier, especially for individuals who might face barriers to traditional healthcare.

Key Features:
Accessibility: One of Mistr's strongest points is the ability to access PrEP and doxy PEP treatments remotely. This is especially helpful for people living in areas where healthcare resources are limited or for those who prefer the convenience of online consultations.

Free Service: Mistr provides these services at no cost, which is crucial for many individuals who may not have insurance or are unable to afford regular doctor visits. This makes it a fantastic resource for those who need these medications but struggle with healthcare affordability.

Ease of Use: The online platform is user-friendly, making it easy to book consultations, receive prescriptions, and access necessary support. The process is streamlined and straightforward, with step-by-step instructions to help users understand how to access treatment safely.

Confidentiality: Mistr takes privacy seriously, ensuring that users’ health information is kept confidential. The online platform provides a secure way to manage your health without feeling judged or stigmatized.

Educational Resources: In addition to providing access to medications, Mistr offers helpful educational content to inform users about HIV prevention, safe sexual practices, and the importance of adherence to PrEP or doxy PEP.

Areas for Improvement:
Limited Availability: While Mistr is a great option, it may not yet be available in all regions or countries. Expanding access to more locations would be a welcome improvement, especially in areas with higher rates of HIV.

Follow-up Support: Though Mistr does a great job of providing initial access, more emphasis on follow-up care or support could enhance the service. For example, reminders for medication refills or follow-up health checks could be beneficial for users.

Conclusion:
Mistr is a much-needed service in the realm of HIV prevention. Its free, accessible, and user-friendly platform provides an essential lifeline for those who need PrEP or doxy PEP but may not have easy access to traditional healthcare. The service’s convenience and affordability make it an invaluable resource, and I look forward to seeing it expand in the future.

I’ve been using MISTR for a little over two years now. Their staff and services are top tier! I would recommend them to anyone who takes their status seriously. I’m beyond pleased and hope they’re here to stay for the long run.

Getting Prep and Doxy Pep are always easy and perfect with HeyMistr. Their customer service is also very helpful on every step to get them. Thank you.

MISTR has been a great experience all around for me. I have wanted to keep this as discreet as possible and I am able to do that with MISTR. From customer service to communication it has all been amazing !
⭐️⭐️⭐️⭐️⭐️

Let me make this extremely clear: your company is actively endangering my health. I am writing to document and formally escalate months of incompetence, delay, and disorganization on your part, and to let you know that legal action is already being prepared.

Today is March 24th. I just received my SECOND bottle of PrEP.
Let that sink in.
I should have had:

Bottle 1 in January
Bottle 2 in February
Bottle 3 in March
This is not an optional guideline—it’s your own 3-month system. After bottle 3, you send a testing kit, we renew the labs, and the process continues. Instead, I have had to chase this medication like it’s some luxury perk instead of basic preventative care.

This isn't “unfortunate.” This is gross medical negligence.

Here’s a small sample of the chaos your company has caused:

Repeated pharmacy delays with no communication
Support team blaming Dr. Chet, while he says he has “no access” to prescription logistics
Walgreens waiting for you to sign off—for weeks
YOU telling me to “request daily updates” like I work here. Do you plan to issue me a W-2 for doing YOUR job?
And don’t act like this is just a little glitch in the system. This is a pattern, and the public deserves to know. You want proof? I have every single message saved from March 13 to March 24. You can scroll through the chat yourself and read the humiliating, infuriating back-and-forth. You’ll see:

I’ve been left without meds
I’ve been misled repeatedly
I've been told to wait, then told I should follow up daily
I’ve received canned, dismissive replies instead of action
Meanwhile, your company is out here filming commercials with OnlyFans models and drag queens, pumping marketing money into aesthetic over substance. Cute for a Pride Month campaign. Not cute when your actual patients are suffering. You can hire pretty faces, but you can’t sign a prescription refill? You can shoot TikToks, but can’t send a bottle of PrEP on time?

Even Dr. Chet Tharpe, the doctor assigned to me, has expressed that he doesn’t have the tools to help because your departments don’t communicate. That’s beyond dangerous. If a doctor has no ability to ensure his own patients get their medication—what the hell is the point of this platform?

And don’t even get me started on the insurance issue.
Once I got coverage, things got even worse. I was getting pills FASTER with no insurance at all. What kind of upside-down system is this?

Let me be clear:
I have submitted formal complaints to the Better Business Bureau, FCC, AMBS, and NGLCC.
My legal counsel is involved and has reviewed the timeline and communication thread.
If this continues, I will go to the media and share everything—including screenshots, pharmacy messages, and your rep’s suggestion that my account be closed after I rightfully expressed frustration. That’s retaliation, and it’s unacceptable.

This is not “poor service.” This is medical discrimination, neglect, and a total lack of professional responsibility. And if you think I’m exaggerating—just ask yourselves why so many reviews on TrustPilot echo this exact experience. This is systemic.

Here’s what I expect, immediately:

A direct phone call from someone at your leadership team who has authority and can fix this without passing the buck.
A guaranteed fulfillment of my medication on the proper cycle from this point forward.
A full investigation into why this has taken MONTHS to resolve.
Confirmation that my test kit is being shipped ASAP, as I’m now nearing the end of the (delayed) second bottle.
Don’t reply with “We understand.” You don’t.
Don’t reply with “We’re escalating.” You already said that—nothing happened.
Don’t ask for more time. You’ve had plenty.

Fix this. Or I’ll make it very public.

I have been using Mistr for 2 years and enjoy it . Very professional and always keeping me updated on refills and appointments. Never had any issues with them at all . I would recommend them for all your Prep needs .