Paparazzo Reviews 

369
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality, sturdy build, and excellent design, noting the incredible materials and engineering. Many find them simple to set up, easy to use, and appreciate features like adjustable angles and remote controls, making content creation stress-free and enjoyable. People highlight the compact design and stability. However, some customers experienced longer delivery times, occasionally without clear duration indications, and found customer service responses unhelpful. A few reviewers also noted product issues such as instability, difficulty extending arms, or lights not being bright enough, with some mentioning short battery life or faulty components.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its excellent design, sturdiness, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as excellent, well-designed,... See more

User experience

People report positive experiences with the product's user experience, highlighting its sturdy, high-quality... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising quick delivery and... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers praising the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shipping can took around a week but definitely worth the wait this is mentioned on the site that shipping can take 5-7 days as well! I purchased the Olivia 2.0 and I think it’s a fantastic product i... See more

Company replied

Rated 5 out of 5 stars

UPDATE. James from Paparazzo reached out to me to try and rectify my lost product. When it became apparent that my original order was truly lost, he initiated a new order which I received in good sh... See more

Company replied

Rated 5 out of 5 stars

I love this Olivia phone stand by Paparazzo - very sturdy and high quality product and easy to set up and use. I can't wait to start using it to create some great content. Great communication and cust... See more

Company replied

Rated 5 out of 5 stars

If you want a phone holder that is so simple and easy to use then the Olivia 2.0 is definitely for you. The attention to detail is excellent - dimmable light, swivel holder, telescopic arm, remote c... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Accessory Store

Written by the company

Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.


Contact info

4.0

Great

TrustScore 4 out of 5

369 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(369)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Found the exact same product from temu

Found the exact same product from temu, like literally the same. For $27 so.....

June 6, 2024
Unprompted review
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Reply from Paparazzo

Hi Xiami, our product had been copied by several other online platforms so we caution everyone to take a very keen eye to make sure you get a high quality product such as our Olivia 2.

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Rated 5 out of 5 stars

I love this tripod so much

I love this tripod so much! It has amazing features and the overall shape and color fits so nicely in my room! its not bulky or tacky, super high quality and makes filming my videos so much easier! <3

June 11, 2024
Unprompted review
Paparazzo logo

Reply from Paparazzo

Hi Sabine, thank you for taking the time to share your review of Olivia and thank you for you positive feedback!

Rated 5 out of 5 stars

Great solid upgrade.

Great solid upgrade.. only fault I have found is the lighting is a little low powered but extra light kits are available I'm guessing for this exact reason I love it will make my life so much better an easier to record content thank you

May 6, 2024
Rated 1 out of 5 stars

Couldn't get them to send me the wrench…

Couldn't get them to send me the wrench it says it's supposed to come with and customer was unresponsive and unhelpful. :(

March 17, 2024
Paparazzo logo

Reply from Paparazzo

Hi Alondra. Thank you for purchasing Olivia 2. We're sorry you feel this way. Our customer service team respond to messages and concerns as soon as we can. Right after you messaged us through our Chat service, we replied to you and followed up two more times. We also sent two SMs messages and two emails to your email address. We have reached out to you in three different channels but we have not received any response from you.

Please reach out to us support@heypaparazzo.com if your concern is still outstanding. Thank you.

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Rated 5 out of 5 stars

It’s been a while I was looking to get…

It’s been a while I was looking to get the Paparazzo and I was lucky enough to win one in a giveaway. It’s a nice tool to up your game with social media content. Very easy to use (after you get the hang of how to open it and fold it back in place) and very versatile. If you been hesitating, just get one! You won’t be disappointed. Can’t wait to use it more often.

November 14, 2023
Rated 5 out of 5 stars

Great!

Pretty fast shipping and streamlined ordering process. Great products with clear instructions and intuitive use.

February 1, 2024
Rated 5 out of 5 stars

This is a game changer!

I can’t think of a single negative thing to say! I crochet and this is the perfect tool for getting overhead shots. I’ve tried so many goosenecks and other tripods but they all were cheap, flimsy, or had some other major flaw. The base is weighed so you never have to worry about it falling over. You can get basically any angle you could possibly want! My biggest regret is not getting it sooner!

January 4, 2024
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Rated 5 out of 5 stars

Olivia 2.0 is wonderful!

I've been using Paparazzo products for a while now, the first that I bought was the original Olivia 1.0, which really helped to elevate my crafting videos.

Since then, they have given me the Olivia 2.0 to try out, and I absolutely love her! The improvements are really good. It's heavier, so has better balance, opens differently so you don't get the base in your video shot, and has a reversible light! The only thing I would say is a little tricky, is pulling the neck upwards. It takes a little bit of strength... but that might loosen with time. An added bonus is that you are provided with an Allen Key so you can adjust the phone holder accordingly. All in all, this is such a great piece of kit, and their customer service has always been top notch!

February 5, 2024
Unprompted review
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Rated 5 out of 5 stars

The Content Creators most Valuable Tool

When Heypaparazzo announced the new Olivia 2.0 on Instagram, I was blown away by the new design. It was perfect. I loved my old Olivia but there was a couple things that proved challenging when making a video. If I needed a high view point in my video the base of the tripod would appear in the shot. The new Olivia addresses that problem by having the base opposite the phone. What a diffence. The other issue was accommodating heavier phones. Unfortunately my original Olivia would tip even with my Samsung Ultra 21 at certain heights and could not take the weight of my new phone well. Again Olivia 2.0 addresses that. When placing my new phone on the new Olivia the arm (shaft) didnt even move. The shaft stayed straight across with no leaning as the original Olivia did under the weight of my old phone. The shorter staff, stronger pole makes a huge difference. I also love the 180 light that is 1.5 cm's bigger than the original. I have not been able to find one negative with the new Olivia just plus's.

My experience with heypaparazzo has always been amazing and positive since the first day that I learned about them. Kind friendly staff who are proud of their products and it shows.

Thank you for an incredible creator tool and for listening to the feedback you received from your customers. Always striving for a higher quality product that is needed in wanted. I think all content creators should have an Olivia as part of their must have tools.

December 18, 2023
Rated 5 out of 5 stars

I love the new Olivia 2!

I love the new Olivia 2. I was already a big fan of the original Olivia, but this new version is even better. Perfect for filming Reels and tutorial videos for YouTube.

December 4, 2023

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