Paparazzo Reviews 

367
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers had a great experience with this company. Customers consistently praise the product's quality, noting its sturdy construction, excellent design, and ease of use for creating content. Many appreciate the thoughtful features like dimmable lights, remote controls, and the overall compact design, which make video recording stress-free. Reviewers also highlight the exceptional customer service and quick delivery, with some mentioning that the product arrived well-packaged and on time. However, some customers experienced issues with slow shipping, unclear communication regarding delivery times, and products arriving with broken seals or missing parts. A few people also reported that the product was faulty, unstable, or had limitations such as short battery life, an awkward charging port, or insufficient light for detailed work.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its excellent design, sturdiness, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as excellent, well-designed,... See more

User experience

People report positive experiences with the product's user experience, highlighting its sturdy, high-quality... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising quick delivery and... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers praising the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shipping can took around a week but definitely worth the wait this is mentioned on the site that shipping can take 5-7 days as well! I purchased the Olivia 2.0 and I think it’s a fantastic product i... See more

Company replied

Rated 5 out of 5 stars

UPDATE. James from Paparazzo reached out to me to try and rectify my lost product. When it became apparent that my original order was truly lost, he initiated a new order which I received in good sh... See more

Company replied

Rated 5 out of 5 stars

I love this Olivia phone stand by Paparazzo - very sturdy and high quality product and easy to set up and use. I can't wait to start using it to create some great content. Great communication and cust... See more

Company replied

Rated 5 out of 5 stars

If you want a phone holder that is so simple and easy to use then the Olivia 2.0 is definitely for you. The attention to detail is excellent - dimmable light, swivel holder, telescopic arm, remote c... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Accessory Store

Written by the company

Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.


Contact info

4.1

Great

TrustScore 4 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(367)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Will be returning

Will be returning. The light is very dim. Not great for content making.

July 24, 2022
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Reply from Paparazzo

Hi Olivia. We understand the 1-star rating is because the light did not meet your expectations. We have free returns as part of our customer service proposition. To return, please email our customer support. Kindly note you have 60 days from the date of receipt of your order to make the return. Beyond this period, we will no longer be able to accept and refund you. We're also keen to get your feedback on the other functionalities as we think the 1-star over-all rating seems a bit much. Thank you.

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Rated 2 out of 5 stars

I really wanted to like this but it…

I really wanted to like this but it hangs down at an angle which puts all my shots off. Don’t have time to wait for a replacement to be processed and shipped from China so I’m stuck with this.

Edit: Yes, as stated in my review I could have returned this product but cannot wait for literal weeks for equipment so am stuck with this. If I want to keep my place in the algorithm I have to be posting something. The item is faulty and had to ask if they had any suggestions and was offered a workaround of shoving something in the joint. I was not offered a partial refund on the faulty product they sent. I’m just stuck with something that doesn’t work great for the very purpose it’s designed for. I understand they are disheartened at a negative review but the product doesn’t work the way it should, I’m stuck with it, and so negative review it is. Again, I REALLY was so ready to love this product.

July 21, 2022
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Reply from Paparazzo

Hi Tiffany. We have offered a replacement when you first emailed us in July 10. Before we can initiate a replacement, the product has to be returned first however you were not amenable to this. We're at a stalemate because on one hand we were willing to send a replacement and on the other you did not want to return the current product. WWe also sent you ways how you can manage as you were very keen. We sent that email last July 13. We have sent 2 follow up emails since but we have not heard back from you. We are caught off guard and disheartened
by this review as we have made accommodations in the best way we can.

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Rated 5 out of 5 stars

I simply adore my Olivia

I simply adore my Olivia, and can’t fathom how I’ve managed without it! She makes life easier, and I love that she’s so compact and pretty! It’s a tripod, and a ring light and everything you need in a box you can fit in your bag!

July 11, 2022
Rated 5 out of 5 stars

Great experience

Great experience. I was a bit scared of facing a scam, with a dodgy item or no delivery at all. I was pleasantly surprised with the communications : as soon as the order is received, I got an email to use Olivia properly when I receive it. Delivery took 2 weeks, which is not disturbing as I received an email warning about a little delay following the change of logistics laws, etc. I'm very happy about my Olivia ! It's exactly as advertised. The icing on the cake was a very reactive and friendly support. Thank you !

July 7, 2022
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Reply from Paparazzo

Hi Caroline. Thank you for taking the time to share your feedback. We appreciate how detailed this feedback and that Olivia is exactly as advertised. We are over the moon to know that your shopping experience and customer support experience had been a positive one as we do our best to provide the best experience out there. Thank you very much for noticing.

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Rated 5 out of 5 stars

Perfect

Aboslut perfect device for my needs. Service and help very good!

July 5, 2022
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Reply from Paparazzo

Hi Urs. Thank you for taking the time to share your feedback. Much appreciated.

Rated 5 out of 5 stars

Great product!

Great product!
Was sceptical of buying something off of Instagram but was pleasantly surprised. The Olivia is sturdy, compact and does everything it advertises. Great for small spaces or putting in a backpack etc.
Customer service replied straight away when I had an issue opening it initially.
Very happy!

July 5, 2022
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Reply from Paparazzo

Hi Melanie. Thank you for taking the time to share your feedback. We're glad you made the decision to purchase from us and how happy you were with the customer service experience and Olivia. Thank you very much indeed.

Rated 5 out of 5 stars

I was quite impressed in how many…

I was quite impressed in how many lighting options there are. The phone holder is pretty strong and deep so you don’t have to take out the phone from its case to place it on the holder like some other stands out there. I love how long it can extend so no need to pile books or find a bench. This little thing is pretty darn cool, I highly recommend.

June 28, 2022
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Reply from Paparazzo

Hi Saveria. Thank you for taking the time to share your feedback and for recommending Olivia. We love seeing your content in Instagram and thank you for tagging us. We look forward to seeing more content from you.

Rated 5 out of 5 stars

Awesome product

Awesome product - thank you!

June 28, 2022
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Reply from Paparazzo

Hi Alicia. Thank you for taking the time to share you feedback. Much appreciated.

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Rated 3 out of 5 stars

The structure of the product felt…

The structure of the product felt flimsy and a bit wobbly. The base was not heavy enough to remain stable when I attached my phone and leaned forward slightly from the weight of my phone. It was slight and might not bother some people but it was enough to bother me. I returned it a few weeks ago and still waiting for my refund.

June 26, 2022
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Reply from Paparazzo

Hi Lana. Thanks for sharing your feedback. We processed your refund last July 2nd. We can note that you initiated the return in June 20th and this review was written in June 27th. We must receive the parcel first before we can process the refund which explains the 2 weeks wait time between June 20th and July 2nd. We're sorry it didn't work out for you and we appreciate you gave Olivia a chance. Thank you very much.

Rated 5 out of 5 stars

Olivia

Everything is great. Good product and zending.

June 26, 2022
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Reply from Paparazzo

Hi B.A.J. Thank you for taking the time to share your feedback. Danke schön.

Rated 1 out of 5 stars

Need to return

Did respond to email in a kind way unfortunately I would like to return it as it can't take the weight of Iphone 13 pro max. I mounted both ways and it did not stand level. Bummer

June 20, 2022
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Reply from Paparazzo

Hi Suzanne, you sent us a an email in June 10th and we responded within 30 minutes. We asked for photos but we have not heard back from you since June 10th and we have sent you a separate email to follow through as well and we are awaiting your feedback. We also sent a Hey Paparazzo signed SMS but you didn't recognise the whole message. When you have the time, please read through the email messages we sent and we look forward to hearing back from you. We have a formal returns process and we already asked for details from you in the emails we sent and we have yet to hear back from you.

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Rated 5 out of 5 stars

Olivia's content creator's bundle is in…

Olivia's content creator's bundle is in all in one package for the mobile content creator. It comes with two different lights to provide the right lighting for whatever I'm recording from my phone. The flexibility of the stand is awesome and covers any angle that I need. Only downside is my phone is a little heavy so I need to support the end if I have the stand fully extended. Setup is simple and connects to the phone easily. I hope a tablet version comes out eventually because I like looking on bigger screens but thats a personal thing. Overall its a quick way to record and create content on the go without the hassle of having tons of baggage.

June 13, 2022
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Reply from Paparazzo

Hi David. Thank you taking the time to share your candid feedback. Much appreciated.

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