Shipping can took around a week but definitely worth the wait this is mentioned on the site that shipping can take 5-7 days as well! I purchased the Olivia 2.0 and I think it’s a fantastic product i... See more
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Review summary
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UPDATE. James from Paparazzo reached out to me to try and rectify my lost product. When it became apparent that my original order was truly lost, he initiated a new order which I received in good sh... See more
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I love this Olivia phone stand by Paparazzo - very sturdy and high quality product and easy to set up and use. I can't wait to start using it to create some great content. Great communication and cust... See more
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If you want a phone holder that is so simple and easy to use then the Olivia 2.0 is definitely for you. The attention to detail is excellent - dimmable light, swivel holder, telescopic arm, remote c... See more
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Company details
Written by the company
Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.
Contact info
6 Mallard Rise, CB63TY, Ely, United Kingdom
- 447451287899
- agilasriseltd@gmail.com
- heypaparazzo.com
4.1
Great
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Love the costumer service !👍🏻
I can't wait for my white Olivia !!!
James from customer service is really qualifie, efficient and friendly!
It was a pleasure, beacause really cares a lot about customers.
Thanks Paparazzo for choosing to have this relationship with your customers!
September 26, 2022
Unprompted review
Reply from Paparazzo
Hi Tania. We are over the moon with your feedback. We strive to provide the best experience to our customers. Grazie mille.
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Olivia
I purchased this after seeing it on Instagram. It’s not suitable for taking pictures of my artwork as my iPhone is not! perfect horizontal and never exactly above my drawing. This could be solved if the foot could be turned away, which isn’t possible. The light isn’t strong enough, you need extra daylight lamps. The batteries have to reload every few hours. So No! Not satisfied at all
September 22, 2022
Reply from Paparazzo
Hi Patricia. We are disheartened Olivia did not meet your expectations. I understand you have a very specific requirement. Other artists have given Olivia very positive reviews and I understand you are unhappy with your purchase. Please know you have 60 days to initiate a free return and we will process a refund back to your original payment method. You can email our customer support to initiate the return.
I love this heypapparazzo for my Instagram reels
I love this heypapparazzo for my Instagram reels and close ups it’s self charging and portable so be used anywhere in the home or take it with you
September 21, 2022
Reply from Paparazzo
Hi Joanne. Thank you for taking the time to share your feedback. We're elated that you Olivia has made a positive difference on how you film your reels.
Broken Light Buttons
Bought the Olivia phone holder. delays on the delivery. Arrived with a light button broken and not working. Great Customer Service managed to send me a new one with no cost. The second one arrived with the same broken light button as well.
September 10, 2022
Reply from Paparazzo
Hi Davide. Our sincerest apologies. Our last conversation was in May and we didn't realise we didn't send a third Olivia to your address. We will have someone reach out to you so we can make it right.
Brilliant product, brilliant service....
Love this product and the service in supplying it. Arrived quickly, had good instructions provided with the extra from the supplier and works a charm.
It is a clever design, packs down for easy storage. Particularly like the remote which means that you do not have to touch anything once it is set up so no altering or moving to distort imaging.
September 5, 2022
Reply from Paparazzo
Hi Gae. Thank you for taking the time to share your feedback. We are over the moon with your positive review. Much obliged.
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Great quality lightstand
I was so impressed by the ease of use of their Olivia lightstand from promotional videos, I was convinced to buy one for use in my small business.
It was very easy and quick to get this setup and start taking high quality videos for my social media content as well as professionally lit pictures for my product sales pages.
Can highly recommend.
August 31, 2022
Reply from Paparazzo
Hi Laura. Thank you for taking the time to share your feedback. We'd love to see the content you filmed using Olivia. Again, thank you for your positive review.
A simple smartphone ist to heavy to…
A simple smartphone ist to heavy to hold - so the Arm is coming down every time, and the whole construction is not useable.
I would never ever buy it again!!!
August 30, 2022
Reply from Paparazzo
Hi Carina. Based on how you described the issue with the arm coming down, it appears that you have not configured Olivia's overhead correctly. We sent video walkthrough instructions post your purchase so you can follow through the set up. We are happy to resend that so you can set up Olivia correctly. Olivia can support your phone if the overhead is set up correctly. Please also know that you if you have any concerns or issues, you can always email our customer support for clarification. We have also reached out to you through your Instagram account.
Needs improvement
The top view position doesn’t really get parallel to the base, so there’s always an angle to what’s being filmed. Needs improvement, especially considering de cost
August 30, 2022
Reply from Paparazzo
Hi Teresa. Thank you for your canid feedback. We are disheartened Olivia did not meet your expectations. We have a 60 day return policy and you can initiate that request by emailing our customer support mailbox. We will process a refund if the return conditions are met. Muito obrigado.
Perfect! …
I bought olivia for my iohone 11 pro max and it works great! Great! I am very satisfied!
August 28, 2022
Reply from Paparazzo
Ciao Silvia. Thank you for taking the time to share your feedback and for giving Olivia 5 stars. Grazie infinitamente!
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Reply from Paparazzo
Hi Vivi. Thank you for recommending Olivia and for taking the time to share your feedback. Σε ευχαριστώ πάρα πολύ.
Great service!
After using the product "Olivia" successfully several times, I was disappointed that the remote control could not be recharged. But after contacting Paparazzo, they sent me a replacement remote control without any problems, even though the guarantee had already expired. Thank you for the great service!
August 18, 2022
Unprompted review
Reply from Paparazzo
Hi Hanspeter. Thank you for taking the time to share your experience.
Reply from Paparazzo
Hi Becci. Thank you for your positive feedback regarding your shopping and customer service experience. Much appreciated.
I am thrilled with my experience with…
I am thrilled with my experience with Hey Paparazzo. The Olivia Compact Content Creator Tool is fantastic! I have found the blog articles to be very helpful as well.
August 15, 2022
Reply from Paparazzo
Hi Jennifer. Thank you for taking the time to share your feedback regarding Olivia and we're elated to know that our blogs had been very helpful.
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The light is not at all bright enough…
The light is not at all bright enough for filming or photos. The springs barely hold my phone in, it keeps sliding down if I try to make it vertical. So disappointed.
August 14, 2022
Reply from Paparazzo
Hi Heather. We're disheartened to hear this feedback but we know everyone will have a different requirements. You can initiate a return by emailing our customer support mailbox. You have 60 days from receipt date to return your purchase.
Olivia and Photo box
Received my Olivia and photo box recently. Very impressed with the photo box and have used it to take some beautiful photos already. I have yet to use the Olivia but seems to be very high quality materials and good design. I did think the light would be a little brighter but I do think it will be very helpful in making videos of creating various art.
August 14, 2022
Reply from Paparazzo
Hi Jennifer. Thank you for your feedback. We are elated that the 20cm Photo Box exceeds your expectations. We also appreciate your feedback regarding Olivia and we look forward to seeing your reels and videos filmed using Olivia. Thank you.
I still haven't received my order
August 7, 2022
Reply from Paparazzo
Hi Cristina. We understand the 1-star rating is because of courier issue which we cannot control. We do not have own delivery fleet so we rely on service providers to make the final delivery. We have sent you an email about your parcel. If you have not received it, please let us know by emailing our customer support mailbox. You can always email us about any issues and someone will be available to assist you.
My First Encounter
I love it so much. It makes me more easy now to take a video or a photo. I am so happy. Thank you.
August 4, 2022
Reply from Paparazzo
Hi Rose. Thank you for your positive review. We hope the photography backgrounds will elevate your photos and how you showcase your products.
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Reply from Paparazzo
Hi Renata. Thank you for taking the time to share your feedback. We hope that Olivia makes filming your overhead content a lot easier and enjoyable. Muito obrigado.
Good! Not used the product yet but it looks…
Not used the product yet buy it looks sturdy. I like the fact that it’s compact and the base is heavy giving good support. It took longer than two weeks for delivery but at least the box wasn’t damaged and arrived in one piece.
July 26, 2022
Reply from Paparazzo
Hi Mia. Thank you for taking the time to share your feedback. Our UK delivery is within 2-3 weeks. We're glad to know you got yours within the promised timeline. We are grateful for this positive review and we look forward to seeing your content filmed using Olivia.
Website says it will support the weight…
Website says it will support the weight of my phone but it doesn’t which makes things a little annoying.
July 24, 2022
Reply from Paparazzo
Hi Breeanna. Please know you can reach out to our customer support if you have any concerns or need help. We'd love to be given the opportunity to help you. When we receive this kind of review and feedback, it is usually because of incorrect configuration. We have already sent you an email and video instructions, if you have any further concerns please reply to the email and we will do our best to respond on time. Thank you.
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