hello i ordered ps4 1tb with 25games on June 29th order no #147983 I am still waiting for it not delivered yet giving 3 star only for they at least they respond to my messages. Their website also show... See more
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Their product quality is good and trusted.Problem is that it is their delivery system and communication.After placing the order they had not replied for 15 days about the order after paying the money... See more
Company replied
I ordered my ffb wheel for cheaper than usual i order open box then canceled it and ordered new but still recived open box with sign of use and i payed the full amount on new one . The thing that disa... See more
Company details
Written by the company
Happy Gaming World is is an online store and virtual supermarket dedicated in trading new and pre-owned gaming consoles online, covering all current consoles (PS4, PS3, Xbox One, Xbox 360, PS2 and Nintendo Switch) at price never before for sure with best unbeatable price and quality guaranteed in India. HGWORLD offer you the free local pickup points available at 27 cities. HGWORLD will offer you unique experience that you can check product before paying and pay only after Receiving, Checking and Verifying the product to meet your satisfaction. Beware of scammers who ask innocent buyers to pay first because customer satisfaction is our top most priority. “Your Trust is our Success” HAPPY GAMING. THANK YOU!
Contact info
D1, Bhawani Mata Mandir Road, Beside Hanuman Mandir, 440035, Nagpur, India
- 8793789089
- support@hgworld.in
- hgworld.in
2.8
Average
351 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad experience
Bad seller. I ordered a PSN gift card. On the site it results "completed" and I received an email notification that the order was shipped and complete, but I didn't receive any code.
Chat support is very evasive.
February 22, 2026
Unprompted review
Reply from Happy Gaming World
Dear Antony,
We understand how confusing this must have felt, especially when the order status showed “completed” but you couldn’t locate the code.
• From our side, the PSN gift card has already been processed and delivered.
• Sometimes the code may go to the registered email (including spam/junk folder) or WhatsApp message thread.
Kindly please re-check:
• Your email inbox + spam folder
• Your WhatsApp messages
If you are still unable to find the code, please share your Order ID and registered details with us. We will re-verify immediately and resend the code on priority.
There is no intention to avoid or delay — we will ensure proper resolution.
— Team HGWorld
🎮 Life Long Support
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Have not received the product after six days of placing the order even after paying for priority shipping.
I ordered a product on the afternoon of 18th of January and opted and paid for rush shipping. The product was supposed to be delivered in Noida from Nagpur. Technically Noida is a Tier 1 city and courier companies deliver products online within 2 days from anywhere in India. My order was shipped on 19th and deliver on the website was showing on 20th. Today is 23rd and product is to be seen nowhere. I mean what's the point of opting and then paying for faster shipping. Also their products are listed on Flipkart/Amazon but I chose to place the order directly on their site simply cause I think about supporting the business and not to marketplaces like Amazon and Flipkart. Remember I am writing this review after six days of placing the order that I still have to receive the product and it better turn out to be okey but in todays day and age time is money and peeps at Happy Gaming World should realise the value of my time just like I think about supporting small businesses with my money. Not saying that they are crooks or anything else but they should get their act together and understand the same. I am irritated cause I took out the console after almost 2 years and I had the weekend free and planned for gaming but the whole things got spoiled. I did call the store sometime back on the number provided and the lady on the other side said she will get back to me but its been more than 4 hours and still no callback.
February 23, 2026
Unprompted review
Never shipped, not ready to cancel & refund
I placed an order with them, they never shipped anything for 3 days, and then they blocked my number from which I was calling for enquiries! BLOCKED MY NUMBER!
When I called to cancel from other number they kept asking for more time, and made it very difficult to cancel the order.
They're yet to cancel my order and refund me.
February 11, 2026
Unprompted review
Reply from Happy Gaming World
Dear Anubhav,
We understand how upsetting this situation must have felt, especially when communication appeared delayed. Let us clarify this properly.
• Your order has already been cancelled from our side.
• The refund has been successfully processed.
• We do not block customer numbers — sometimes repeated calls during peak hours may not connect due to line congestion, which can create confusion.
If the refund is not yet visible in your account, please note that banks and payment gateways can take a few working days to reflect the amount.
If you would like, please share:
• Your order ID (for reconfirmation)
• The payment method used
We will re-check and provide the exact refund reference details.
There was no intention to delay or make cancellation difficult. If the experience felt that way, we sincerely regret it.
— Team HGWorld
🎮 Life Long Support
Rush Shipping Charged, Order Never Delivered
I’m extremely disappointed with this experience.
Before placing my order for Horizon Forbidden West (Order #167719), I confirmed the product’s availability with their team on WhatsApp. Only after they assured me it was in stock did I place the order and even paid extra for rush shipping because I was excited to play the game quickly.
After taking the payment, I was informed that the product was actually out of stock and that a refund would be initiated. This raises a very simple question: if the item was not available, why was the order accepted and why was I told it was in stock in the first place?
It has now been five days of constant follow-ups through calls, emails, and messages, and I still have no official confirmation of the refund. Every time I call, I’m told the refund will be processed, but there is no written confirmation, no timeline, and now they have stopped responding.
What should have been an exciting purchase has turned into a frustrating experience. Instead of enjoying a new game, I’ve been stuck chasing my own money.
The lack of communication and clarity is very concerning, and I am still waiting for a proper refund confirmation.
February 6, 2026
Unprompted review
Reply from Happy Gaming World
Dear Aryan,
We understand how disappointing this must have felt, especially after paying for rush shipping with the expectation of quick delivery. Let us clarify the current status clearly.
• Order #167719 was identified as out of stock after internal stock reconciliation.
• The order was cancelled from our side to prevent further delay.
• The full refund has already been processed.
• Any rush shipping amount paid has also been reversed accordingly.
If the amount is not yet visible in your account, please note that banks/payment gateways may take a few working days to reflect the refund after it is initiated.
There was no intention to mislead you. Occasionally, live stock updates and manual confirmations may not sync instantly, and we sincerely regret the inconvenience caused in your case.
If you would like the exact refund reference or transaction details, please share your preferred contact and we will provide confirmation immediately.
We regret that what should have been an exciting purchase turned into a frustrating experience.
— Team HGWorld
🎮 Life Long Support
Happy game world is soo worst service I… delivery
Happy game world is so worst service I have a see do not buy anything with happy game world delivery soo late customer support is not good talk do not buy anything you are money is waste
February 10, 2026
Unprompted review
Reply from Happy Gaming World
Dear Ajay,
We’re sorry that your experience felt disappointing. We understand how frustrating delayed delivery and slow communication can be.
• Delivery timelines sometimes get affected due to courier movement or logistics delays.
• This does not mean your order is ignored — it is processed and tracked internally.
• Support response time can occasionally slow down during peak volume, but we do not avoid customers intentionally.
If you’re still facing any unresolved issue, please share your Order ID or registered contact details, and we will check your case on priority and update you properly.
We don’t want any customer to feel their money is wasted — our goal is always resolution and proper support.
— Team HGWorld
🎮 Life Long Support
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I ordered an open-box (new) Logitech…
I ordered an open-box (new) Logitech G29 Driving Force Racing wheel and received it in new condition. The product quality is excellent; however, the delivery was slow. Improving shipping and delivery speed would enhance the overall experience.
February 4, 2026
Unprompted review
I purchased a ps giftcard
I purchased a ps giftcard and what should've been recieved immediately, I still haven't recieved it two days later. the contact service is horrendous the WhatsApp text messages doesn't work as they don't respond back. Emailing them doesn't give you any responses. I've called them multiple times and it keeps saying they're busy. And now I can't even call them I think they blocked me. I've also contacted other numbers related to HGworld and they haven't responded either. I need the ordered delivered immediately or refund back to me
February 4, 2026
Unprompted review
Reply from Happy Gaming World
Dear Yazeed ji,
We sincerely apologise for the inconvenience and the communication gap you experienced. Please allow us to clarify this clearly and positively.
• Gift Card Status
Your PS gift card is already in process, and you will receive the redeem code today itself on your registered WhatsApp number.
• Reason for Delay
PS gift cards go through manual verification to prevent misuse and duplicate transactions. Because of this verification step, delivery can sometimes take longer than instant delivery.
• About WhatsApp / Call Issues
There was no intention to block you. At times, due to high incoming queries, calls and WhatsApp responses can get delayed, but genuine orders are always completed.
• Current Update
There is no issue pending from our side. Your order is confirmed and being completed today.
We request you to please check your WhatsApp shortly. If you need any further assistance after receiving the code, our team will be available to help.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
My Order #167062 I purchased indian …
My Order #167062 I purchased indian PSN gift card worth ₹1000 on Feb 4th still not delivered no response from mail or whatsapp worst service
February 4, 2026
Unprompted review
Reply from Happy Gaming World
Dear SdSathish ji,
We’re sorry for the delay and understand your frustration. Please allow us to clarify and update you clearly.
• Order Status (Order #167062)
Your Indian PSN gift card order is confirmed, and the redeem code is scheduled to be delivered today on your registered WhatsApp / email.
• Reason for Delay
PSN gift cards require manual verification and processing to avoid misuse or duplicate delivery. This verification caused the delay, but your order is already in the final stage.
• About WhatsApp / Email Response
Due to high request volume, response time was impacted. However, your order has not been ignored, and action is already taken.
• Current Status
There is no issue pending from your side. Please check your WhatsApp/email today for the code.
We appreciate your patience and assure you that your order will be completed today.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Hgworld support on controllers
I had bought hgworld ps4 controller for my console and its is defective and didnt pair with my console and always show orange breathing light but not charging or even pairing with console and it is defective from out of the box and i tried to contact them then they dont pick up phone they mention they have best after sales service on there website but they dont have good service
UPDATE: HGworld contacted me and ready to arrange a replacement even though my item was not in warrenty and i appreciate this so much because it can help me a lot if my problem was not already resolved and i solved this problem by pressing the reset button in a small hole near L2 by using small thing like toothpick when controller was turned off.but on your own risk because the product can be hit or miss and not everyone will have experience like me and the product diliver to the other buyer may be perfect or may have some issue but mine issue got solved . Also thanks to HGworld team for connecting to me and offering help.
February 4, 2026
Unprompted review
Reply from Happy Gaming World
Dear Vihaan ji,
Thank you for sharing your feedback. We understand how frustrating it can be to face an issue right after purchase.
We would like to clarify that our support team has already connected with you, and as discussed, the controller pairing issue has been resolved successfully. The orange breathing light issue was addressed through proper guidance, and the controller is now working as expected.
Regarding after-sales support, we sincerely apologise if there was any delay in call connectivity. At peak times, responses can take a little longer, but we never deny support, and every genuine issue is taken to resolution.
We truly appreciate your patience and thank you for giving us the opportunity to assist you. Your feedback helps us improve, and we remain committed to providing reliable products and continuous support.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
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Don’t trap here and don’t buy
Don’t trap here, I have purchased Nintendo switch 4 months back. After that due to technical glitch send it for repair on 23rd November 2025 and received on 3rd Feb 2026 (after several follow up). More than 2 months for repair is tooo much. Now console controller is not connecting properly. Waste of money and time.
February 4, 2026
Unprompted review
They are the leading fraudsters in the…
They are the leading fraudsters in the market. They will sell you wukong US version then they will force you to create us account. Never buy from these fraudsters!
January 25, 2026
Unprompted review
Reply from Happy Gaming World
Dear Valued Customer,
We understand your concern and would like to clarify only the points related to the Wukong PS5 disc, as mentioned in your review.
• About the US-Region Disc
Yes, the Black Myth: Wukong PS5 disc provided is a US-region import. This is because Indian stock is currently unavailable, and to fulfill gamer demand, we source 100% original discs from USA / Singapore / Canada. This is clearly mentioned in our product listing.
• About PS5 Disc Compatibility
✔ PS5 game discs are region-free, which means the game disc works perfectly on Indian PS5 consoles.
The base game installs and runs without any issue — this confirms the disc is original and genuine.
• Why a US PSN Account Was Suggested
The suggestion to create a US PlayStation account is only for redeeming the Deluxe/DLC voucher code, not for playing the base game.
This is Sony PlayStation’s global policy for digital vouchers and is not controlled by the seller.
• About Tax Charged
All taxes charged are as per Indian GST rules on imported, legitimate products. The disc being imported does not mean it is illegal or misrepresented.
• Important Clarification
There is no issue with the CD itself.
The confusion arises only with the Deluxe Edition DLC voucher, which has a simple, Sony-approved solution (redeeming once on the matching region account).
We are always available to guide customers step-by-step and ensure they enjoy their game smoothly. There is no fraud, no fake product, and no hidden condition involved.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
I bought a ps3 1tb variant I'm very…
I bought a ps3 1tb variant I'm very happy with there service firstly I received my ps with some games like fifa, silent hill were not working and then I raised customer service call immediately and they helped me, even they told that you can send us the playstation anytime and we will fix your issues. Right now I got my ps fixed and it is working well. So glad that I bought from here
January 23, 2026
Unprompted review
I ordered a controller from this site…
I ordered a controller from this site and unfortunately the controller had some issues but The team helped me with giving a quick and fast solution within a week and i got my issues fixed. Genuinely happy gaming world makes me happy with their products and i am using this site from almost 3 years now but their quality of product and their services are so much great and appreciated U can genuinely Trust on them... I would genuinely suggest this site for new gamers too who want genuine products with great services.. Thank You once again Happy Gaming World..
January 22, 2026
Unprompted review
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Trustworthy and superb consoles
Recently, i have purchased M8 Retro gaming consoles. I like the gaming quality and game stick works superb.
After that, i have also purchased M22 gaming consoles.
Both consoles is working fine.
I suggest all , HG world is a trustworthy organization, which also covers your warranties properly.
December 24, 2025
Unprompted review
Dnt purchase ps4 jailbreak it's stuck…
Dnt purchase ps4 jailbreak it's stuck after 5 mint of use from last 2 month I m pissing of if these issue
December 1, 2025
Unprompted review
Reply from Happy Gaming World
Dear Amit Agarwal ji,
We’re truly sorry you’ve faced issues with your PS4 jailbreak console. Please rest assured, our support team is already working on your case and fully committed to resolving your problem.
You don’t need to worry—we will not leave your issue unresolved. Our experts are on standby and will ensure your console is fixed, whether it requires remote support, repair, or replacement. Your satisfaction is our top priority.
Thank you for your patience. We will solve your problem completely.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
It is are available for cheap but very bad customer support experience
I ordered my ffb wheel for cheaper than usual i order open box then canceled it and ordered new but still recived open box with sign of use and i payed the full amount on new one . The thing that disappointed me was the poor quality of customer support and how they did not refund me the extra amount.
September 29, 2025
Unprompted review
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Best service from Happy Gaming World
Best service from Happy Gaming World
I bought external HDD with 150+ games for xbox 360.
Required some configuration settings in my console so requested technical support team.
On same day technician people came video call and done all required settings
Kudos to their technical team they very knowledgeable ,patience and. cooperative
January 7, 2026
Unprompted review
Overall the HG world sales and Services…
Overall the HG world sales and Services was as promised. The team is good and answers all the queries.Thanks
November 30, 2025
Unprompted review
ncere thanks to HGW for the service…
Sincere thanks to HGW for the service provided by your TECH team promptly .
December 30, 2025
Unprompted review
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