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Review summary

Created with AI, based on recent reviews

Looking at 1,975 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding it smooth and without issues. People also praise the staff for being incredibly helpful, kind, and efficient in assisting with product viewing and item retrieval. However, some people were dissatisfied with certain aspects of the product and website, noting issues with items not matching descriptions, unexpected fees, or difficulties with the bidding process and site navigation. Some customers also mentioned problems with losing connection during live bidding and the lack of clear information regarding item sizes or mineral rights for land sales.

What people talk about most

Product

Clients share ambiguous opinions on product quality and descriptions. Many reviewers express dissatisfaction... See more

User experience

Customers generally report positive experiences with the platform's user experience. Many reviewers found the... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers find the website easy to use,... See more

Price

People report ambiguous experiences with price. Many customers express frustration with unexpected additional... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bidding process was very good - smooth, no issues or errors. Trying to obtain a list of items by Category is a challenge. Two reasons: 1. the system doesn't "hold" the Location I select. It goes b... See more

Rated 4 out of 5 stars

Overall auction went pretty good , was surprised there were no previews , then to start five items at the same time followed by five more items a minute later auction got real busy real fast and got l... See more

Rated 4 out of 5 stars

Well organized when picking up items. Electric items could not be tested when picking them up, and one of the items ended up leaking when plugged in. The company is reimbursing me for that, which... See more

Rated 4 out of 5 stars

I like bidding sitting in my recliner kicked back. The only problem I had was that the items I was interested in and was bidding on were close together, and I had trouble keeping up with all the item... See more


Company details

  1. Art & Antiques
  2. Auto Auction
  3. Coin Dealer
  4. Collectibles Store
  5. Jewelry Store
  6. Watch Store

Written by the company

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

Good experience on the site,the only…

Good experience on the site,the only thing I didn't like when the item gets to the few minutes you can't see what the bid is on the catalog section, you have to look at that specific item to see what the bid is.

May 1, 2026
Unprompted review
Rated 4 out of 5 stars

When I selected shipping option it…

When I selected shipping option it automatically processed the invoice with shipping included and processed with the credit card information I had on file. Don’t have to receive a separate invoice from the auction party. Also shipping pricing is understood before bidding. Know exactly how much I am paying.

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

New auction company

There were a couple of glitches as a new auction. But they were resolved and everything went fine. Will bid again with them

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to bid

Easy to bid. Pickup was fast, efficient. The auctioneer was nice and pleasant. Would bid on their auctions again.

April 30, 2026
Unprompted review
Rated 4 out of 5 stars

Well I've bid on several of your…

Well I've bid on several of your auctions. I've really enjoyed using your site. The only problem I've had is the payment not going through on my card, but I'm pretty sure that the problem is on my banks end, not on y'all's. The website is great, it's easy to use, very user friendly. The only reasons I only gave you 4 stars is some of the auction company's could take better pictures of the items being listed. Instead of the picture being half of one lot and half of a another lot. The other reason is that the notifications on things I've bid on/watching go to my email, not my phone number. I rarely check my email.

April 21, 2026
Unprompted review
Rated 2 out of 5 stars

You lost my winning bid

I bid and won lot 422a in
auction sale 869 liquidation 225 Wednesday April 29
I won a shower head. I tore mine out.
I drove over an hour from my house to pick up in Woodstock Ontario.
When I get there he says “ oh I can’t find it”
Really !?
this seems really unorganized and is very inconvenient for me. (Not to mention the price of gas)I have been a regular but this is rediculous. How could it disappear ? Did Someone who works there just thought they would move it ? I don’t understand, I was looking forward to this item.
Should I call first and ask if they have the item I won before driving up there?
So very disappointed.
Kim Redmond

April 30, 2026
Unprompted review
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Rated 4 out of 5 stars

I like bidding sitting in my recliner…

I like bidding sitting in my recliner kicked back. The only problem I had was that the items I was interested in and was bidding on were close together, and I had trouble keeping up with all the items I wanted to bid on. I missed a couple of bids, and items. I might not have gotten them anyway. But I do enjoy the auctions.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

It has been a good experience so far

It has been a good experience so far, the soft close auctions are a bit tricky of course but this feels different than Ebay. You see when the auctions are ending, so it feels a little more intense when the timer is counting down. But I think I've got some good deals so far, we'll see when I get this stuff in the mail. I REALLY wish though shipping was included in our bids, like Ebay.

April 29, 2026
Unprompted review
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