Hidden Hearing Reviews 15,477

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and caring approach, making every interaction pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial consultations to follow-up appointments. Consumers are particularly impressed with the product, noting significant improvements in their hearing and overall quality of life. The user experience is described as smooth and comfortable, with clear explanations and a no-pressure sales approach. Many reviewers also commend the exceptional customer service, emphasizing quick responses and personalized attention.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being kind,... See more

Service

Consumers find service to be positive, highlighting the kindness, professionalism, and thoroughness of staff.... See more

Product

People report positive experiences with the product. Many customers express satisfaction with the significant... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process easy,... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently highlight the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michelle always helpful with sorting out my wife’s hearing aid problems. She spent nearly an hour with her, really appreciate her time and patience.

Rated 5 out of 5 stars

Excellent home service for my first annual check up since acquiring aids from Hidden Hearing. Comprehensive testing in the comfort of my own home. Look forward to next years now !!

Rated 5 out of 5 stars

I get on well with the audiologist I see. She always makes me feel at ease with the hearing test and what needs doing. The staff are always welcoming and happy to help with anything.

Rated 5 out of 5 stars

We were made comfortable and all tests were explained throughout before getting started. The doctor were kind and delivered a good service


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Contact info


4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Rated 5 out of 5 stars

Hidden Hearing at WhiteLadies Road in…

Hidden Hearing at WhiteLadies Road in Bristol restored my faith again in their expertise, due to an infection in one of my ears, I lost all hearing in that ear, Hidden Hearing managed to bring it back , Eternally grateful to them. Andrew Bishop.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I was recommended Hidden Hearing after a very disappointing experience with the NHS.…

I was recommended Hidden Hearing after a very disappointing experience with the NHS. I have 50% hearing (right side only), and found it increasingly difficult to follow conversations in noisy environments. The standard NHS hearing aids were not much use, so went along to Hearing Hearing (Ashford). My initial experience was exceptional, and my audiologist -Hannah Bergin, thoroughly looked after me, demonstrating both professionalism and friendliness in equal measures. I was fitted with a new hearing aid that actually worked! Since then I have seen Hannah for regular check ups and my hearing has increased as new hearing aid updates, and complimentary devices, become available. I last saw Hannah yesterday, within 24 hours, for technical advice regarding my Remote Mic - again, excellent service. Thank you: 10 out of 10

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Hearing Test Review

Hannah Bergin conducted my hearing test and check up at Evegate yesterday. Could not fault anything about the appointment. First class thank you.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Shaun is alway so helpful & patient.

Shaun is alway so helpful & patient.. my appointments are booked well & the staff always update you on any changes very happy with service from hideen hearing thank you for making my world normal as your hearing makes such a difference

May 9, 2026
Rated 5 out of 5 stars

Excellent service for wax removal!

This was my first time, I was explained everything before getting started and made me feel more comfortable
All staff delivered excellent service, from start to finish. They went above and beyond of my expectation. always happy to help and give really good advice.
The Doctor Mandy Taylor you were kind and delivered amazing service throughout
I would recommend any day!!
Thankyou Doncaster branch

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Hidden hearing was excellent

Hidden hearing was excellent. Josie was so wonderful at the front desk. We had called beforehand and she was able to help us in a time of need. My wife has severe hearing loss and had lost her charger for the aids . She actually stayed during her break to help us. Lucy, who is the hearing aid dispenser was so wonderful to make sure that everything functioned.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for your Expertise in my own home

I was aware that my hearing had deteriorated and I was pleased to have my hearing aids updated in the usual efficient manner practiced by your expert.
Over and above the technical system which I find brilliant the help and guidance from your representative was to me a most valuable experience,I wish to thank Serish for her contribution to my increased enjoyment of using my hearing aids. There is no doubt that she is a credit to Hidden Hearing.

May 9, 2026

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