Audika Reviews 

23,596
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the warm and friendly atmosphere created by the team, noting that staff members are extremely knowledgeable, caring, and professional throughout the entire visit. Consumers often mention that hearing tests and wax removal procedures are conducted thoroughly, with every detail clearly explained to put people completely at ease. However, some customers also noted occasional delays when booking appointments, reaching staff via phone, or experienced longer waiting times at the clinic. A few reviewers felt rushed during their consultations, while others mentioned difficulties with scheduling, unexpected service hiccups, or communication barriers.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, extensive knowledge,... See more

Service

Reviewers mention positive feedback about service, highlighting thorough hearing tests and exceptional... See more

User experience

Consumers find user experience to be very satisfying and well-structured, appreciating the thorough testing... See more

Product

Customers consistently note positive experiences with product, highlighting that hearing aids are very good... See more

Customer service

Reviewers highlight positive aspects of customer service, describing staff as knowledgeable, polite, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This week I had wax removed from both my ears by Dee in the Wigmore Street hearing clinic. Dee was a great mixture of friendliness, care, and professionalism, and put my mind at ease about the proced... See more

Rated 5 out of 5 stars

Adrian and all the team have been very helpful after a bad experience with one of your leading competitors. Adrian tested my hearing thoroughly and explained what and why he was doing things, Ive now... See more

Rated 5 out of 5 stars

Impressed by the care from the 2 sessions recently Wax removal and examination for hearing aids. Careful explanation of the procedures and inclusion and explanation of the results. By the way, I'm... See more

Rated 5 out of 5 stars

Big shout out to the great team at the Wigmore Street branch. Super friendly and helpful. Dee was tremendous cleaning out my ears. Professional, caring and fun. And Vinni the audiologist was excellent... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

24K reviews

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4.8

All reviews

(23,596)

5,176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

Seen on time. Offered coffee. Very professional staff, greeted in a very friendly way.
The hearing aid consultation was carried out excellently.
Very happy with the service thank you.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

5Star service

Nick was very kind and attentive in everything . 5 star customer service , told me everything I needed to know and adjusted my hearing aids to suit my needs . I would definitely recommend him to anyone .

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

No problems at all.

On arrival, met at the door, shown to waiting room - called in on exact time - on test - very easy to follow instructions, patience, explanations very good and thorough de-brief with assessor.

August 12, 2026
Rated 5 out of 5 stars

Staying with Audika

Friendly and prompt service at a new premises in the heart of Cambridge. Lovely helpful receptionist and my audiologist and I have built up a very good working relationship to address my changing hearing needs. I would usually stay with the NHS for my hearing needs, but having been an Audika customer for three or four years now, I will be staying with them.

August 11, 2026
Rated 5 out of 5 stars

Merged companies

I was happy to be reassured my hearing aides from Ampilphon will remain insured after this merge with your company. I did not realise this situation until my original app for Ampilphon ceased to work. This was very concerning not to be notified. I did not then recognize the spam phone numbers ringing my mobile phone number which I refuse to answer. Attending my appointment was very valuable having the same professional whom I knew to explain everything to me.
Professionalism High and reassuring she is to support me through this check up. I chose this location as it was near to where I live so I consider this lucky to not have to travel far now as I am a OAP otherwise I would found this extremly difficult.

August 18, 2026
Rated 5 out of 5 stars

Appointment with Lucy at Audika Solihull

Lucy at Audika Solihull is fantastic in every way. This was my first hearing test and I was a little apprehensive but I left feeling as if I’d been through a proper, thorough, process, all of which was explained clearly, and some clear recommendations for me to consider.

August 11, 2026
Rated 5 out of 5 stars

Wax removal.

Wax removal.
This was my third time when I used the Summertown centre to have the wax removed, and as on previous occasions I'd found everyone there very helpful and nice. Siobhan especially has been the most helpful and kind person. She explained everything upfront and made the entire process as good and safe as possible. She has a lot of patience and a very calm and smiley approach, so I will definitely go back there when necessary.

August 17, 2026
Rated 5 out of 5 stars

Competent, professional and caring with a sense of humour

I would like to thank Carina at Audica, Templars Square, Cowley for the thorough and tenacious way she patiently solved the problems with my hearing. Many modifications were made and road tested over months, she explained what was happening very clearly and pleasantly and never became discouraged even though I was almost ready to give up. The many trips to Cowley were well worth it!

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

The Best Audioligist

Had my annual yearly checkup with Ben at Audika Plymouth.

Ben put me at my ease straightaway. Tested my ears with audiology test. Gentle and thorough. Ben is a true professional.

Showed me the best to look after and check my hearing aids. No deterioration I am pleased to hear.

I cannot rate him highly enough. He is a real asset to Audika

August 17, 2026

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