Audika Reviews 

23,596
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the warm and friendly atmosphere created by the team, noting that staff members are extremely knowledgeable, caring, and professional throughout the entire visit. Consumers often mention that hearing tests and wax removal procedures are conducted thoroughly, with every detail clearly explained to put people completely at ease. However, some customers also noted occasional delays when booking appointments, reaching staff via phone, or experienced longer waiting times at the clinic. A few reviewers felt rushed during their consultations, while others mentioned difficulties with scheduling, unexpected service hiccups, or communication barriers.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, extensive knowledge,... See more

Service

Reviewers mention positive feedback about service, highlighting thorough hearing tests and exceptional... See more

User experience

Consumers find user experience to be very satisfying and well-structured, appreciating the thorough testing... See more

Product

Customers consistently note positive experiences with product, highlighting that hearing aids are very good... See more

Customer service

Reviewers highlight positive aspects of customer service, describing staff as knowledgeable, polite, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This week I had wax removed from both my ears by Dee in the Wigmore Street hearing clinic. Dee was a great mixture of friendliness, care, and professionalism, and put my mind at ease about the proced... See more

Rated 5 out of 5 stars

Adrian and all the team have been very helpful after a bad experience with one of your leading competitors. Adrian tested my hearing thoroughly and explained what and why he was doing things, Ive now... See more

Rated 5 out of 5 stars

Impressed by the care from the 2 sessions recently Wax removal and examination for hearing aids. Careful explanation of the procedures and inclusion and explanation of the results. By the way, I'm... See more

Rated 5 out of 5 stars

Big shout out to the great team at the Wigmore Street branch. Super friendly and helpful. Dee was tremendous cleaning out my ears. Professional, caring and fun. And Vinni the audiologist was excellent... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

24K reviews

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4.8

All reviews

(23,596)

5,176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is excellent

This company was recommended as I wanted new hearing aids. The ones I have been supplied with are the best. William the Audio specialist was excellent. Reception were also very nice and helpful. I would thoroughly recommend this company.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service - success where others have struggled

I have dealt with Richard the Audiologist & Jo on front of house ,for some time , They have both gone out of their way to sort any problem and tune my ear sets to a level of performance no one else has achieved ed before, as my ears have changed adjustments have helped enormously to maintain and maximise my hearing .
I am delighted that the Audika merger has only enhanced the service level - a problem with hearing aids last week , was rectified in 5days ( which included a weekend )
Highly recommended and as an experienced user of high end hearing aids , I have learned that careful advice and continual checks and advice transforms your experience of using hearing aids .
If you are struggling with anything hearing aid and ear care wise Richard is the guy .

Andy Crawley ⭐️⭐️⭐️⭐️⭐️

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

It wasn't great at all, wasted time

It wasn't great a all, I had two reminders to be there for 11 and after arriving at 10.45 I had to wait almost 45 minutes. I had asked for a de waxing but it couldn't be done.
There was no hearing test and no information on the latest type of aids.
60 minutes return journey from my home
John McGlynn

August 18, 2026
Rated 5 out of 5 stars

Dee at Audika Kingston

My elderly mother was in great discomfort due to severe wax blockage in both ears. Dee was brilliant - so helpful fitting her in for an initial consultation at short notice and followed up with treatment to remove the wax 3 days later. She was so kind putting my mother at ease and carried out the micro suction efficiently and professionally. We will go back for follow up with Dee in 6 months.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Professional service and experience.

Excellent appointment, from Carol on reception, who was welcoming and professional through to a full hearing assessment with Troy, who was an excellent clinician. He was understanding and listened, and explained the results in detail and meaning. I would absolutely recommend.

August 17, 2026
Rated 5 out of 5 stars

welcoming

welcoming, pleasant and informative staff. prompt and engaging, have been before for ear wax removal and would highly recommended both the staff and equipment used.

August 17, 2026

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