Hifigo Reviews 369

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and the efficiency of the delivery service, noting that items arrive quickly and well-packaged, even for international shipments. Many people highlight the outstanding customer service, describing it as responsive, helpful, and professional in addressing inquiries and issues. However, some customers reported dissatisfaction with delayed shipments or issues where products were not received as expected. A few other people also felt that the quality of some products was not durable, and in rare cases, there were concerns about receiving used items instead of new ones.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the extensive... See more

Delivery service

Consumers generally report positive experiences with delivery services. Many reviewers highlight fast... See more

Customer service

Customers consistently report positive experiences with customer service. Reviewers frequently praise the... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick shipping and... See more

Service

People report positive experiences with service. Customers consistently praise the quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received the Kefine Klean IEM as a gift from my friend who ordered it from HiFiGo webiste, and I never thought I’d have such a wonderful experience! The delivery was super fast. It arrived within... See more

Rated 5 out of 5 stars

Sent my iem out for repair. While the whole process took about a month (understandably so), the customer support representative kept me updated all the way through. They are active, respond fast, are... See more

Rated 5 out of 5 stars

I already made several purchases at Hifigo and every time I had excellent experience and found the lowest price in the whole internet. They have all the best Asian hifi brands, everything on stock and... See more

Rated 5 out of 5 stars

I am pleased to share my satisfaction with Hifigo’s customer service. I returned a faulty IEM, but unfortunately, my shipment got lost in China. Despite this, Nelson and his team still sent me a repla... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

369 reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Hi-Fi Shop, Hasselfree shipping to the EU

My first experience with HiFiGO was very pleasing. The shop stand out well with a big offer portfolio of ChiFi products and accessories. Most of them are on stock and are very well described in their web shop (...sometimes more info can be found here than on the loveless translated web site of the original manufacturer).
The shipping process to the EU (DE) was a pleasure, the shipping can be monitored by the used forwarding company portal page easily and there was no need to pay afterwards taxes, duties or handling fees to the local parcel service (DHL). I can recommend buying from that shop as a EU citizen.
I'm curious to see more interisting products and unknown brands here in future.

June 4, 2022
Unprompted review
Rated 5 out of 5 stars

An Excellent Hi-Fi Store

My first purchase with them turned out quite good. They shipped out my portable DAC the next day and it took about 2 weeks to arrive via their free shipping option. It arrived safely and was what I ordered. They have a wide selection of audio goodies, prices are reasonable & are about as low as you’ll find them elsewhere.

They also have rewards system which is nice.

Overall, an excellent store for purchasing Hi-Fi or ‘Chi-Fi’ audio gear. Nothing to complain about with my experience.

June 3, 2022
Unprompted review
Rated 5 out of 5 stars

HiFi.Go is probably the best website if…

HiFi.Go is probably the best website if you are looking to buy an Hi-Fi audio product.

-Customer support is quick to respond to any questions.
-Prices are usually lower than other competitors.
-Shipments are fast and the products are carefully packed to avoid any possible damages during shipping.
-Wide range of brands and products.
-This is a bonus one: If you are into Hi-Fi as an hobby they provide some good rewards so you can have a discount for your future purchases.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

dac vmv 1 s

Purchased dac vmv 1 s and great product, really satisfied. Hifigo excellent store recommended. Hope more purchases soon.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

It is a great seller

It is a great seller, excellent communication, fast shipping and tax and duty free fo EU, which is really really good, im very satisfied with them, for chi-fi they are nr.1 for me..

May 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great store

Express duty free shipping, great selection of HiFi products, excellent customer support.
My issue with faulty IEM was solved quick and with great care.

Recommended

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

I bought in ear monitors from HIFIGO &…

I bought in ear monitors from HIFIGO & it was one of the most transparent & pleasant purchases I have ever made. Great customer service and the IEM's (Dunu SA6) are outstanding. I have found my go to store in HIFIGO. Thanks Sam.

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended. Professional Customer Service.

I have placed 4 orders over the last four years with Hifigo and have had positive experiences with every purchase.

Tax and import duty are pre-paid which provides peace of mind when purchasing from abroad. Products are priced competitively. Customer Service is excellent with a personal touch.

Highly recommended and will continue to purchase from HiFiGo in the future.

March 29, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience and highly recommended

Fantastic experience. Customer support was incredible, and the team supported with answering questions, ptoviding ourchasing advice and assistance with my order.

Shipping was good and arrived on time.

Will definitely shop here again. Highly recommended.

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great product range with fast shipping

Great product range, competitive prices with fast shipping to the UK and the tax already included. So far, all my purchases are of great quality and will definitely buy more soon in this shop. Also, the loyalty/points system is a plus which I now I buying here for my personal audio needs.

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great range of products

Great range of products, and prices are competitive. Easily found what I wanted. Customer service was excellent when I needed them.

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service starting from…

Excellent service starting from available brands, pricing and shipping to customer questions. Shipping to Germany was effortless. Highly recommended for Hi-Fi products!

January 9, 2022
Unprompted review

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