Took quite a wile for my order to arrive. I understand with the busy period this was to be expected but I do feel communication could have been better regarding this as I had to chase a few times befo... See more
Company replied
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Review summary
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Item is good and husband is happy but the delivery was very slow. Took over 3 weeks to arrive and communication was pretty poor. Such a shame really but think it was apparent the Black Friday sale ove... See more
Company replied
Great designs and lovely quality very happy folk on christmas day. Delivery did take a little while, but got an email explaining the situation and everything made it in time. When you consider it's a... See more
The only reason I have selected 4 stars is I find the delivery time really frustrating. I am Used to items being delivered in a day or a couple of days at most. I made my last order earlier this we... See more
Company replied
4.0
Great
1K reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Amazing clothes
Amazing clothes, stylish and fits well. Accidently ordered the wrong size initially and the day after was able to get the order amended to the right size!
December 22, 2025
Unprompted review
Reply from High Dive Apparel
thank you so so much
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Order very late
Got an email on 15th December saying sorry your order probably won’t arrive for Christmas - order placed 6th December - they said there were “some options” available. I emailed to ask what these options were on the same day. No response by 20th December so I emailed again to ask what the options were but still no response. They did email today though to ask for a review… which was poorly timed. Read the room and your emails.
* edit 11/1/2026* - after explaining that this was originally a Christmas gift, Jamie went above and beyond to make sure my order arrived in time for my wife’s birthday. Understandable that small businesses will have growing pains and the service/communication issues can be written off as due to lack of resources than an unwillingness to provide good customer service. Still love their clothes
December 6, 2025
Unprompted review
Reply from High Dive Apparel
Hey
my sincere apologies
i have had a friend help with customer service as i have always done it myself, then when kids school ended my wife helped out but so many emails its a hard job to clear, you would have got a email from me on the 24th too try and explain a bit better
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie
Did Not receive my order and no…
Did Not receive my order and no information regarding it. Placed on Dezember first.
It would have been nice to at least get more information about the delay.
Now I'm rather scared to Not get my Order at all
December 22, 2025
Unprompted review
Reply from High Dive Apparel
Hey
my sincere apologies
you should have received a email from me on the 9th and another email on the 15th when ir ealised i wasnt going to get thorugh the black friday orders in time, i then emailed on the 24th too and offered a gift card for the stuipid delay
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie
My sister ordered a Christmas present…
My sister ordered a Christmas present 7th December… still not arrived 22nd December .. zero communication despite her emailing on numerous occasions. Scam????
December 7, 2025
Unprompted review
Reply from High Dive Apparel
Hey
my sincere apologies
your sister would have had a email on the 15th when i realised i wasnt going to get decemeber orders out in time
i have had a friend help me with customer service and when the kids school ended my wife did as many as possible too but just so so many. i emailed all customers on the 24th too with a personal message and sent your sister a £10 gift card as an apology
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie
Awful customer service/support.
Made a £100 purchase on Dec 1st. No communication at all except one email sent at 11pm to say sorry for the delay on December 9th, tried contacting them through their contact page, heard nothing back. Replied to the email on December 9th and nothing back.
At this point want my money back, but doubt that's going to happen because I can't get ahold of them!
December 1, 2025
Unprompted review
Reply from High Dive Apparel
Hey
my sincere apologies
you should also have got a email on the 15th too, some people have told me that has gone to spam, i also emailed every outstanding order on 24th of december with a full update
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie
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I haven't received my order placed on…
I haven't received my order placed on December 1st, 2025. I understand that times are tough, but it's a Christmas present! There's not much time left!
December 1, 2025
Unprompted review
Reply from High Dive Apparel
Hey
my sincere apologies
you should also have got a email on the 9th and 15th too, some people have told me that has gone to spam, i also emailed every outstanding order on 24th of december with a full update
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie
Still no order since 29th November.
Placed a simple t-shirt order on 29th November which i still haven't received or even been dispatched. Had to chase them with emails but there excuse is they are a small team with a large amount of orders at a busy time ( should have been prepared as its the busy period as they like to constantly mention) I've requested a refund and won't be using this company again.
November 29, 2025
Unprompted review
Reply from High Dive Apparel
Hey
unfortunately i can't magic up new staff to print clothing, i did manage to rope in some friends to fold and move stuff around for me, we did expect to double out normal orders but had 4.22 months worth
i emailed out updates 3-5 times over December depending on the date of order, you probably only got 1 or 2 of them as i expected to get your order out in time for christmas, and i did i believe?
so sorry your disappointed, i can only say i have done my best :(
Placed an order in November
Placed an order in November. Still havent received it. Its been almost a month. Sent 2 emails, no reply.
December 21, 2025
Unprompted review
Reply from High Dive Apparel
Hey
my sincere apologies
your order would have been sent, and hopefully received by now? i had a friend help me with customer service over the last month as i normally do it myself but just had to print all day, and when the kids broke up from school my wife answered as many as possible but so so many, i emailed out 4/5 updates throughout December but you might have only received the first 1 or 2 as i expected your order to be out before christmas
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie
Fabulous Customer Service!
Awesome company! I had a slight query regarding an order and they truly went above and beyond to speed up the delivery process and ensure it arrived in time.
I wouldn't hesitate to recommend this company or to buy from them again.
Thank you to the whole team at High Dive Apparel!
December 19, 2025
Unprompted review
Reply from High Dive Apparel
thank you so so much
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Order sorted out
I ordered on the 2 December and contacted them a few times then a few days ago received an email saying I wouldn’t get it till after Christmas. Just an update I heard back from Jamie who was very nice and sorted everything out. Thank you.
December 2, 2025
Unprompted review
Reply from High Dive Apparel
thank you so much
Don't expect a delivery anytime soon
Ordered on 29/11/25 it's now 19/12/25 still not received my order! Why do a black Friday deal if you can't cope with demand? Other businesses don't have this issue and this delay is exceptionally poor. I understood the delay on 9th Dec and fully expected my order to arrive today at the latest. You have ignored my email today. AVOID THIS BUSINESS!
December 19, 2025
Unprompted review
Reply from High Dive Apparel
hey, unfortunately you can't guess how big black friday will go, we expected around 2 months worth of orders and would have coped with that, we had 4,2 months worth. no matter how many hours i worked in December that is unfortunately impossible to catch up. you would nave received this before christmas and i really hope you like it
thanks and apologies again for the delay
jamie
Delivery
Great website , easy to use and love the product however my only issue was it took 3 weeks to arrive! I did receive an email to say they’d had issues with working off wrong lists hence the delay. However it has arrived for Xmas.
November 21, 2025
Unprompted review
I ordered two t shirts on the 29/11/25…
I ordered two t shirts on the 29/11/25 which is 20 days ago and although Highdive Apperel notified me a small delay and my order is on its way that is now 9 days and I'm still waiting. This has put me off buying from this company again for the long delivery time
December 19, 2025
Unprompted review
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Slow shipping but worth the wait!
Took quite a wile for my order to arrive. I understand with the busy period this was to be expected but I do feel communication could have been better regarding this as I had to chase a few times before my order was finally dispatched. I did receive an apology and my shipping was upgraded which was appreciated. That being said, the items are great quality and designs amazing. This was my first order and I don't think I'd let the experience with shipping put me off ordering again in the future. Overall very happy with my items.
December 13, 2025
Unprompted review
Reply from High Dive Apparel
thank you so much! sorry for the delay, we will be completely back to shipping in 2-4 days by mid jan, its been a long exhausting month
Long processing time still unsent
Ordered 29th November after checking their delivery guide. 2-5 days to print depending how busy and 2-3 days to ship, no problem I love a small business and my brother will love this.
However it’s now 17th December, thats 18 days to print it, after receiving an email a week ago saying it will ship yesterday or today there’s still no update as to the order which will now with Royal Mail probably not come in time for Christmas.
Being a small business doesn’t account for this, if you couldn’t fulfill the orders in time then don’t take as many orders, I would rather it have been out of stock and looked for something else 3 weeks ago than now worry I’m going to have to find something else in a week for an awkward brother.
The website now has a will not arrive before Christmas disclaimer across the top but I feel this should have been in place weeks ago.
To reiterate my point 4.5 months worth of orders is too many for a small business how did you expect this to go in your favour ?
My order was sent out even though I’d sent an email and you’d confirmed I could cancel and now have had no communication about returns but your answering reviews rather than emails ?
November 29, 2025
Unprompted review
Reply from High Dive Apparel
Hey
my sincere apologies
your order would have been sent, and hopefully received by now? i had a friend help me with customer service over the last month as i normally do it myself but just had to print all day, and when the kids broke up from school my wife answered as many as possible but so so many, i emailed out 4/5 updates throughout December but you might have only received the first 1 or 2 as i expected your order to be out before christmas
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie
Edit.- i didn’t expect it to go in my favour. I’m in a bit of a loose loose situation, I’m very lucky the vast majority are responding positively to my bulk emails to them with timing updates.
We did put on messaging on the site for xmas deliveries back on the 8th when I realised just how much work it was.
I’m responding to emails and reviews.
I have no idea about your order details so please email me directly at jamie@highdiveapparel.com so i can sort your return label and refund
Order an item on the 28th November still not shipped
Order an item on the 28th November for a gift to be given on the 21st December. Item still hasn't been shipped. Received an email last week stating that it would be shipped start of this week. Still no shipping info or tracking info. Emails not being followed up. I do feel communications could be more fluid with actual dates given.
November 28, 2025
Unprompted review
Reply from High Dive Apparel
Hey
my sincere apologies
your order would have been sent, and hopefully received by now? i had a friend help me with customer service over the last month as i normally do it myself but just had to print all day, and when the kids broke up from school my wife answered as many as possible but so so many, i emailed out 4/5 updates throughout December but you might have only received the first 1 or 2 as i expected your order to be out before christmas
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie
Love this company
Ive ordered alot of different products from high dive. Top quality. Unique prints and well priced. My favourite brand right now.
December 16, 2025
Unprompted review
Reply from High Dive Apparel
thank you so so much
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More spam emails than service
Ordered on the 28th of November at the time of writing this it’s now the 15th of December. Still no delivery…. Yet I have been bombarded with spam promo emails almost every day.
November 28, 2025
Unprompted review
Reply from High Dive Apparel
Hey
you would have had a email explaining the delay on the 9th and expecting shipping day, i am doing everything i can to catch up. I do expect your order to be shipped today or tomorrow
Sorry for the excessive emails, i see you have received 10 in the last 19 days, Think thats a mistake
thanks
Jamie
Been buying clothes from these guys for…
Been buying clothes from these guys for what feels like years! Great designs, great quality, great shipping…can’t fault them! I still wear the 1st t I bought…it’s still perfect after LOTS of washing! If you guys ever wanna sell some shares count me in…the is EXACTLY how a great business works💪🏻💪🏻 10/10⭐️⭐️
December 15, 2025
Unprompted review
Reply from High Dive Apparel
thanks so much mate
Nice qualité,top effect on my…
Nice qualité,top effect on my jacket!!Love this item!!
December 13, 2025
Unprompted review
Reply from High Dive Apparel
thank you so much
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