High Dive Apparel Reviews 1,191

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the fabric, print, and overall durability of items like hoodies and t-shirts. Many appreciate the unique and "dope" designs, finding them stylish and a good fit for their personal aesthetic. The clothing is often described as well-made, with some reviewers noting that items hold up perfectly even after numerous washes. However, some people were dissatisfied with the delivery service and response time, particularly during busy periods. Issues such as slow delivery, long wait times, and a lack of communication regarding order status were mentioned. A few customers also noted a decline in the quality of some specific items, describing them as thin or not meeting previous standards.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the high-quality apparel, unique... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express significant frustration with... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers received their orders on time,... See more

Response time

Users describe ambiguous interactions with response times. Many customers report significant delays in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took quite a wile for my order to arrive. I understand with the busy period this was to be expected but I do feel communication could have been better regarding this as I had to chase a few times befo... See more

Company replied

Rated 4 out of 5 stars

Item is good and husband is happy but the delivery was very slow. Took over 3 weeks to arrive and communication was pretty poor. Such a shame really but think it was apparent the Black Friday sale ove... See more

Company replied

Rated 4 out of 5 stars

Great designs and lovely quality very happy folk on christmas day. Delivery did take a little while, but got an email explaining the situation and everything made it in time. When you consider it's a... See more

Rated 4 out of 5 stars

The only reason I have selected 4 stars is I find the delivery time really frustrating. I am Used to items being delivered in a day or a couple of days at most. I made my last order earlier this we... See more

Company replied


Company details


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4.0

Great

TrustScore 4 out of 5

1K reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My favorite brand

I love these shirts so much, it’s basically all I wear anymore. Jamie and the team are transparent and add a personal touch to every order. This is my favorite brand.

January 6, 2026
Unprompted review
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Rated 2 out of 5 stars

"you're dead to me hoody" - poor

Bought "you're dead to me hoody" ... the quality of material is shocking. Really cheap. No stretch of give in material... just poor. Big shame because their designs are super. Just let down by the material of the clothing .

December 25, 2025
Unprompted review
Rated 4 out of 5 stars

Great designs and lovely quality very…

Great designs and lovely quality very happy folk on christmas day. Delivery did take a little while, but got an email explaining the situation and everything made it in time. When you consider it's a quality independent brand and not ASOS they will struggle with a surge in orders. Perhaps they could be a little more transparent about that upfront. Seen some of the negative reviews which are valied and I would probably feel the same if hadn't received my items. However, I did and even if it was at the eleventh hour, it does show they were working hard right up until christmas eve to get everything out, so credit where credit is due. Hopefully this helps balance out the reviews. All in all, quality Hoodies and T-Shirts.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Slow delivery, quality not as it was.

I placed an order on the 1st of December which had still not been dispatched by the 15th, so I sent an email chasing status. I did get a response explaining that they had received more orders than expected and so there would be a delay. I replied asking if I could cancel the order as it would not be here for Christmas. Unsurprisingly I got no response to this request. The items arrived yesterday. This is my second order from the shop and the quality of the first T-shirt was excellent.
These items do not seem to be the same quality. I wonder if this has something to do with them rushing the orders out as they had more than anticipated. My first T-shirt is black and I have washed it multiple times yet it is still much darker than the new one.
It is exactly the same T-shirt, same print so surely it should be the same.
The new ones do not have the little tag at the bottom either.
I’m very disappointed but see no point in going back due to the slow customer service. I have also read other reviews stating they didn’t receive full refunds.
I understand that it is probably a small company, so not many staff but surely once the order started coming through in greater numbers than expected they should’ve put a hold on new orders to ensure the orders already received would be produced to the quality they deserve.

January 3, 2026
Unprompted review
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Reply from High Dive Apparel

Hey Sam
im so sorry for the slowness
honestly i have hoenstly worked every hour possible to try and catch up
we made the decision to adding the tag at the bottom of the garments early december and honestly if we never we would be even further away from catching up right now.

the tshirt and print should be exactly the same, we use the same tshirts/garments and exactly same printers (We print everything ourselves hence the delay when we got so many orders)

i cannot see what garments etc you have ordered so i will req some info through trustpilot

if you orrdered on the 1st, you would have been sent a email on the 8th, 15th and then on the 24th dec?? i tried to keep everyone up to date as best i could.

the review about not recieving a full refund isnt even about us frustratingly, i reached out to that person straight away and they admitted a mistake the refund was about a different company, im even getting 1 star reviews about other people now fml

Rated 1 out of 5 stars

Order not received …

I have still not received my order placed the 13/12/25

December 13, 2025
Unprompted review
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Reply from High Dive Apparel

hey
unfortunately we changed the website to say all orders placed after the 8th was going to be delivered after Christmas and the banner showed a 2-4 week despatch time, and your order confirmation had this information too
:(

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Rated 5 out of 5 stars

Excellent service

Excellent service. The quality of the products are excellent. I have bought a couple of items from High Dive Apparel ,for my son . He loves their clothing,especially the t shirts and hoodies.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Will not be ordering from here again

Will not be ordering from here again. Ordering from here on the 7th December, still not received my item on the 3rd January, had no communication from this company apart from one email saying it will be late, had an email asking if im enjoyed my order without even receiving my order and have no heard back from them, not even received anything to say it has been shipped or anything... really not happy about the lack of communication from this website

January 3, 2026
Unprompted review
Rated 3 out of 5 stars

Such a shame there wasn’t a limit on…

Such a shame there wasn’t a limit on the items being sold on Black Friday or it would have saved this massive hole of bad taste from people ordering .

Been wearing high dive for years and it’s damn god quality , just feel it ran away from them this time , with no order limit it’s going to be messy ..

Ordered the 2nd of December and now 5 weeks on nearly and no product .

Will remember to avoid high season sales again .

Guys next time limit the stock availability on your site to reduce this kind of impact on sales and orders .

January 2, 2026
Unprompted review
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Reply from High Dive Apparel

i've made a lot of mistakes mate :(
unfortunately for a uk business its hard right now, i have been able to pay off debt i had to hmrc etc, i didn't realise just how long it would take me to catch up
i am printing orders from the 2nd right now so your order will be in your hands this week

Rated 1 out of 5 stars

Order placed on 11th December as a Xmas…

Order placed on 11th December as a Xmas present for my son. Still not arrived. Received an email a couple of days before Xmas saying that demand had overwhelmed them. Still waiting for this gift for my son so cannot comment on goods. Wasn’t told at the time of ordering that this t shirt wasn’t likely to arrive in time for Xmas. Very disappointed.

December 11, 2025
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Reply from High Dive Apparel

hey
unfortunately we changed the website to say all orders placed after the 8th was going to be delivered after Christmas and the banner showed a 2-4 week despatch time, and your order confirmation had this information too
:(

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Rated 1 out of 5 stars

Failed to deliver

Ordered atvthe beginning of December.
Nothing arrived, finally an email sent to inform me that it wouldn't arrive till after Xmas and only an offer of an email voucher as a replacement. Sadly this was days before christmas so no chance of getting out and buying an alternative present. Was very disappointing.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Didn’t refund in full and woeful to deal with. AVOID

The item was ordered in first week of Dec as a Christmas gift. I asked numerous times for an update. I was told eventually it would turn up after Christmas. I asked for a refund and got £23 back rather than the full £25 for whatever reason. So this English based company are not worth using. As an aside, I received several items in time from America and China BEFORE Christmas whilst these jokers couldnt deliver from UK to UK in under 20 days. Apparently too many orders were placed and mine was being printed at some point. Won’t ever use again. Keep the £2 you forgot to send back, hopefully other potential buyers learn from my terrible experience.

December 23, 2025
Unprompted review
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Reply from High Dive Apparel

hey
this refund not being full is not about us :( we confirmed this on email

Rated 1 out of 5 stars

Order not received…yet

I’ve just got an email asking if I enjoyed my order, however my order has not arrived. It was ordered in the Black Friday sale. I know they are struggling but I don’t want to be reminded that I STILL don’t have my order.

December 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Ordered 29th November took nearly 4…

Ordered 29th November took nearly 4 weeks to arrive and missing item an no communication from company.

December 20, 2025
Unprompted review
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Reply from High Dive Apparel

Hey
my sincere apologies
all orders from the 29th have been despatched
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
Jamie

Rated 1 out of 5 stars

Not received ordered before Black…

Not received ordered before Black Friday for my daughter’s Christmas present and still not here !!!!! Disgusting service I would like a refund !!!!

December 27, 2025
Unprompted review
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Reply from High Dive Apparel

Hey
my sincere apologies
all orders up to the 30th have been despatched, so if you ordered before it will have been sent,
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie

Rated 5 out of 5 stars

love their products

love their products, good shape, best quality so far, if you're tall the cut garment is perfect.

December 27, 2025
Unprompted review
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Reply from High Dive Apparel

thank you so much

Rated 4 out of 5 stars

Good item... slow delivery

Item is good and husband is happy but the delivery was very slow. Took over 3 weeks to arrive and communication was pretty poor. Such a shame really but think it was apparent the Black Friday sale overwhelmed them. Thankfully got my husbands present JUST in time for Xmas

December 1, 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

hey
so sorry for the delay, we had over 4 months worth of orders over black friday and spent every hour possible printing and packing to try and catch up so sorry it took longer than normal
thanks
jamie

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Rated 2 out of 5 stars

Order not despatched yet, nearly a month on.

Put in a decent sized order during the black Friday sales - expected to wait a little while, maybe a week or so as I assumed they would be busy due to the good deals they had going on and printing to order.
However, after about 10 days I recieved a generic/mass sent email stating that orders were delayed due to the amount of orders they had coming in - understandable, within the email it was stated when to expect the order to be sent out based on when you ordered.
Unfortunately that hasn't happened and ive had no communication to say when I should expect my order.
Order was placed on 30th November its now nearly a month on and I still haven't received my items.
I'm sure once I get them, based on other reviews, the quality will be good. But basing the review solely on keeping me updated on delays and comparing to other 'print on order'/competitors i have used, its not been good.

December 26, 2025
Unprompted review
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Reply from High Dive Apparel

Hey
my sincere apologies
all orders from the 30th have been despatched
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
Jamie

Rated 5 out of 5 stars

Lovely trackies, lovely business

Ordered at a busy time of year (black Friday!) and although the order took a little while to dispatch, I was kept updated and the order arrived in time for Christmas! And there were some free extras included in the parcel which was a plus
The trackies are lovely, print is high quality and my partner was very chuffed to open them :)

December 25, 2025
Unprompted review
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Reply from High Dive Apparel

thank you so so much

Rated 1 out of 5 stars

Orded for Black friday and will not…

Orded for Black friday and will not arrive for christmas ...

December 22, 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

Hey
my sincere apologies
all orders up to the 30th have been despatched, so if you ordered before it will have been sent,
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie

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