2 engineers turned up on time. Very keen to make sure there was a little disruption to front garden. Took into consideration that we had a mature front garden, and their approach to running cables thr... See more
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Review summary
Created with AI, based on recent reviews
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Highland Broadband kept in good contact to book an Installation day plan, and they came on the specified day. Engineer lads were respectful of the property and very hard workers. Within a few ho... See more
Company replied
Michael and Nathan visited today to install my new broadband. They arrived prompt, worked quickly and tidied up after themselves. Everything was left neater than when they arrived. Very pleased with t... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Very efficient Internet Provider
Highland Broadband kept in good contact to book an Installation day plan, and they came on the specified day. Engineer lads were respectful of the property and very hard workers. Within a few hours, I was up and running with a blazing fast approx 150mbps internet! Around 15 times the speed of my old 11mbps connection. Downloaded a 60gigabyte game, went for a moderate walk, and it was already done by the time I came back!
Billing has been fair so far, I have not had any problems and after roughly a month and a half of use on the Highland Broadband network, it has been smooth sailing with no outages.
I hope this positive experience continues.
Thank you Highland Broadband team!
June 19, 2026
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your broadband service and speeds.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The 2 installers who arrived to install…
The 2 installers who arrived to install the Broadband were very friendly and did the work quickly and with no mess. They also arrived on time and kept us informed on what they were doing.
July 6, 2026
Unprompted review
Reply from Highland Broadband
Hello Raymond,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Had Jordon and Ritchie out doing my…
Had Jordon and Ritchie out doing my installation today excellent service and helpful
July 3, 2026
Unprompted review
Reply from Highland Broadband
Hello Helen,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Jordon/ Richie
Jordon and Richie! The energy level when you came in to install my broadband💪. Never been so pleased. Did a fantastic job and think your viewers of your work outside my house too were pleased😂. Thank you so much. Made my day😊
July 2, 2026
Unprompted review
Reply from Highland Broadband
Hello Jean,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Happy with the installation
Richie and Jordon arrived to install the broadband as arranged. They were polite and friendly and carried out the installation efficiently and tidied up after they had finished. I am happy with the broadband package I was offered as it was a special offer at a very good price.
June 24, 2026
Unprompted review
Reply from Highland Broadband
Hello Alexandra,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband package.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Very helpful and excellent service
July 1, 2026
Unprompted review
Reply from Highland Broadband
Hello Callum,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received such helpful customer service and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Great experience so far with Highland Broadband
Michael and Nathan visited today to install my new broadband. They arrived prompt, worked quickly and tidied up after themselves. Everything was left neater than when they arrived. Very pleased with their visit and the installation process.
July 1, 2026
Unprompted review
Reply from Highland Broadband
Hello Kerry,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Nathan were here and did a…
Michael and Nathan were here and did a fantastic job, efficient and very tidy. Both of them were lovely and friendly and explained everything clearly. A great experience,thank you 👍
July 1, 2026
Unprompted review
Reply from Highland Broadband
Hello Megan,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Really friendly guys
Really friendly guys, introduced themselves professionally.
Worked in a very tidy manner, and end product is that equipment is very neatly installed.
June 30, 2026
Unprompted review
Reply from Highland Broadband
Hello Keith,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Had Jordon and Ritchie out today and…
Had Jordon and Ritchie out today and done a great job installing my internet excellent service super friendly guys no mess very neat job fast and efficiently and great at explaining everything to do with the service and also Ritchie emptied my Tesco delivery for me well done boys
June 30, 2026
Unprompted review
Reply from Highland Broadband
Hello Paul,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Everything just works
Everything just works, a bit expensive now that I need to renew - leaves a bit of a bad taste
June 30, 2026
Unprompted review
Reply from Highland Broadband
Hello Karl,
Thank you for taking the time to write this review, your feedback is very important to us.
Our Customer Care team have advised that they have been trying to get in contact with yourself. At your earliest convenience, please give us a call-back on 0330 236 9900 so we can assist you further.
Best wishes,
Highland Broadband
Michael and Nathan came today to…
Michael and Nathan came today to install my new wifi and they were very professional, friendly and super helpful! the customer service was fantastic and I would definitely recommend!
June 30, 2026
Unprompted review
Reply from Highland Broadband
Hello Oliwia,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent service
Michael & Nathan did an outstanding job installing our HB. Timeous, clean and tidy, answered my stupid questions, got the job done and now im enjoying super fast broadband.
Highly recommend getting HB in your home.
Monthly pricing also very competitive considering up & down load speeds....difficult to beat.
June 29, 2026
Unprompted review
Reply from Highland Broadband
Hello Gavin,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband speeds.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Jordon & Ritchie
Jordon & Ritchie are awesome! Friendly and helpful with the installation process of my broadband! Am just sorry I never offered you's a coffee trying to keep the pup under control! Thanks so much for being fast and efficient! Highly recommend!
June 29, 2026
Unprompted review
Reply from Highland Broadband
Hello Steph,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Recommended
Arrived before expected time polite , knowledgeable quick and efficient. Left property clean after job complete I will shout out the guys Jordon , Ryan and Ritchie great service highly recommend
June 29, 2026
Unprompted review
Reply from Highland Broadband
Hello Andrew,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent service and very efficient
Excellent service and very efficient. Thank you to Micheal and Richard for carrying out the work within the time frame. Much appreciated
June 26, 2026
Unprompted review
Reply from Highland Broadband
Hello Donald,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received such efficient customer service and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Highland broadband fitting
Richie and Jordan came in the slot I was allocated, they both were really helpful and explained everything to me, helped me get on the app and made sure everything was working fine before they left. Thank you very much great customer service as well.
June 26, 2026
Unprompted review
Reply from Highland Broadband
Hello Laura,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Kenroy were fast and…
Michael and Kenroy were fast and efficient workers, excellent service
June 23, 2026
Unprompted review
Reply from Highland Broadband
Hello Charles,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received such efficient customer service and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello Catherine,
Thank you for taking the time to write this excellent review. We are very happy to hear that you are enjoying your new broadband service, and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent service
Excellent service. Installation was very easy. The team were extremely efficient on the day, minimum disruption while it was being completed. Wifi speeds are extraordinary... highly recommend.
June 19, 2026
Reply from Highland Broadband
Hello Les,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband speeds.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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