2 engineers turned up on time. Very keen to make sure there was a little disruption to front garden. Took into consideration that we had a mature front garden, and their approach to running cables thr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jordan and Ritchie installed our broadband system today. They were very courteous, explained what needed to be done, got my input into where I needed the boxes installed. They were very efficient and... See more
Company replied
Highland Broadband kept in good contact to book an Installation day plan, and they came on the specified day. Engineer lads were respectful of the property and very hard workers. Within a few ho... See more
Company replied
My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michael and Nathan were here and did a…
Michael and Nathan were here and did a fantastic job, efficient and very tidy. Both of them were lovely and friendly and explained everything clearly. A great experience,thank you 👍
July 1, 2026
Unprompted review
Reply from Highland Broadband
Hello Megan,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Really friendly guys
Really friendly guys, introduced themselves professionally.
Worked in a very tidy manner, and end product is that equipment is very neatly installed.
June 30, 2026
Unprompted review
Reply from Highland Broadband
Hello Keith,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Had Jordon and Ritchie out today and…
Had Jordon and Ritchie out today and done a great job installing my internet excellent service super friendly guys no mess very neat job fast and efficiently and great at explaining everything to do with the service and also Ritchie emptied my Tesco delivery for me well done boys
June 30, 2026
Unprompted review
Reply from Highland Broadband
Hello Paul,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Everything just works
Everything just works, a bit expensive now that I need to renew - leaves a bit of a bad taste
June 30, 2026
Unprompted review
Reply from Highland Broadband
Hello Karl,
Thank you for taking the time to write this review, your feedback is very important to us.
Our Customer Care team have advised that they have been trying to get in contact with yourself. At your earliest convenience, please give us a call-back on 0330 236 9900 so we can assist you further.
Best wishes,
Highland Broadband
Michael and Nathan came today to…
Michael and Nathan came today to install my new wifi and they were very professional, friendly and super helpful! the customer service was fantastic and I would definitely recommend!
June 30, 2026
Unprompted review
Reply from Highland Broadband
Hello Oliwia,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent service
Michael & Nathan did an outstanding job installing our HB. Timeous, clean and tidy, answered my stupid questions, got the job done and now im enjoying super fast broadband.
Highly recommend getting HB in your home.
Monthly pricing also very competitive considering up & down load speeds....difficult to beat.
June 29, 2026
Unprompted review
Reply from Highland Broadband
Hello Gavin,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband speeds.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Jordon & Ritchie
Jordon & Ritchie are awesome! Friendly and helpful with the installation process of my broadband! Am just sorry I never offered you's a coffee trying to keep the pup under control! Thanks so much for being fast and efficient! Highly recommend!
June 29, 2026
Unprompted review
Reply from Highland Broadband
Hello Steph,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Recommended
Arrived before expected time polite , knowledgeable quick and efficient. Left property clean after job complete I will shout out the guys Jordon , Ryan and Ritchie great service highly recommend
June 29, 2026
Unprompted review
Reply from Highland Broadband
Hello Andrew,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent service and very efficient
Excellent service and very efficient. Thank you to Micheal and Richard for carrying out the work within the time frame. Much appreciated
June 26, 2026
Unprompted review
Reply from Highland Broadband
Hello Donald,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received such efficient customer service and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Highland broadband fitting
Richie and Jordan came in the slot I was allocated, they both were really helpful and explained everything to me, helped me get on the app and made sure everything was working fine before they left. Thank you very much great customer service as well.
June 26, 2026
Unprompted review
Reply from Highland Broadband
Hello Laura,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Kenroy were fast and…
Michael and Kenroy were fast and efficient workers, excellent service
June 23, 2026
Unprompted review
Reply from Highland Broadband
Hello Charles,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received such efficient customer service and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello Catherine,
Thank you for taking the time to write this excellent review. We are very happy to hear that you are enjoying your new broadband service, and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent service
Excellent service. Installation was very easy. The team were extremely efficient on the day, minimum disruption while it was being completed. Wifi speeds are extraordinary... highly recommend.
June 19, 2026
Reply from Highland Broadband
Hello Les,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband speeds.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Professional Installation
A quick clean installation carried out in a professional manor. Any questions I had about the system were answered fully.
Thanks to Jordon & Ritchie
June 18, 2026
Unprompted review
Reply from Highland Broadband
Hello George,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received professional customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
I signed up with Highland Broadband
I signed up with
Highland broadband in May as I had moved house. The whole process from start to finish has been easy and trouble free. The fact that a person has been easily available on the phone to sort out any queries and answer questions made it so easy. Excellent customer service who are locally based makes it a far superior provider and a major reason I chose them, the fact their prices are competitive is a bonus. From finding out the best package to suit me, then getting a quick installation date has been stress free. The installation itself was quick and the engineers polite. I cannot fault them and cannot recommend Highland Broadband enough.
June 9, 2026
Reply from Highland Broadband
Hello Karen,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received such helpful and friendly customer service throughout and that your installation went smoothly. We will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Micheal, Stuart and Saunders. Excellent.
Micheal, Stuart and Saunders.
Brilliant customer service. Made a perfect job with the installation and very professional. Brilliant work
June 15, 2026
Unprompted review
Reply from Highland Broadband
Hello Steven,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received professional customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Just been upgraded to full fibre by…
Just been upgraded to full fibre by Jordan and Ritchie.
Very friendly helpful and efficient, made no mess and explained everything very thoroughly. Carried out a great job and tidied up everything afterwards. Extremely professional work.
June 12, 2026
Unprompted review
Reply from Highland Broadband
Hello Barry,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
100% recommended
Great installation service, very helpful and pleasant workers, and excellent connection, thank you!
June 5, 2026
Reply from Highland Broadband
Hello Fiona,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Very happy with the standard of work…
Very happy with the standard of work carried out involving a very tricky installation. Technicians were very communicative detailing instructions to senior citizens. Very much appreciated 👏
May 20, 2026
Reply from Highland Broadband
Hello Shirley,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received such helpful and friendly customer service and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent.
To be able to send and forward e.mails and ofcourse receive them !!
Everything was and is first class.
May 20, 2026
Reply from Highland Broadband
Hello David,
Thank you for taking the time to write this excellent review. We are very happy to hear that you are enjoying your broadband service and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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