Hilton Macarons Reviews 

819
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious flavors of the macarons, often describing them as the best they've tasted and perfect for gifts. Many people appreciate the easy ordering process, reliable delivery service, and excellent packaging, ensuring products arrive in great condition and on time. However, some people mentioned issues with delivery, including delayed or unreceived orders and problems with the courier service. A few customers also noted concerns about product quality, such as macarons being overbaked, cool bags bursting, or certain flavors being overly sweet or not meeting previous standards.

What people talk about most

Product

Reviewers highlight positive aspects of the product, often describing the macarons as amazing, delicious, and... See more

Quality

Consumers find quality to be positive, with many reviewers describing the macarons as amazing, wonderful, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting timely and quick... See more

Order

Users describe positive interactions with order, finding the process easy and straightforward. Customers also... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely company to deal with. I made a mistake with the delivery address and had to change it. I was able to call and speak to a human being! Jane and Shelley provided great customer service and prompt... See more

Rated 5 out of 5 stars

I bought rainbow and cheeseboard macarons. Both arrived in excellent condition despite the heatwave. We enjoyed all the flavours in the rainbow box very much. The cheeseboard ones were not so much... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

819 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(819)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Bad delivery

We have purchased from Hilton several times before and once again they reacted promptly to our order. What let them down on this occasion was the delivery driver who left a temperature sensitive package by the front door, knocked once and ran! If we had been out, our order would have been ruined.

September 24, 2023
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Rated 5 out of 5 stars

Best Macarons ever?

The person I bought these for (as a present) said “They were the best Macarons EVER”. They came well packaged and on time, with a personal note from the company. Lovely. Clear instructions on how to store them too. Great service and product.

September 15, 2023
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Rated 5 out of 5 stars

Best Macarons we've tasted!

My wife loves Macarons and has tried them all over the country (and the world!) and her feedback was that these were, hands down, the best she's tasted! I'm less of a fan normally but these had so much more flavour and substance than usual even I was a convert! A huge recommend from us & great value as well.

August 30, 2023
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Rated 3 out of 5 stars

All's well that ends well

It didn't start well they had problems with their system which didn't pick up my message or the date I wanted them delivered and for some reason my emails weren't being delivered. After a few conversations it seemed to be sorted but then I had a message from the delivery company that they were about to deliver the package but not on the date that I wanted so I changed the delivery date to the correct one. It also didn't have the gift message that I had asked for so Hilton arranged for a new parcel to be sent out with the message and on the correct date free of charge. The upshot is that my sister received two parcels of macarons which she said were delicious but I could have done without the hassle.

August 2, 2023
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Rated 5 out of 5 stars

Absolutely delicious

Ordered some of the fruity macarons as a treat to eat with friends. The delivery was very quick and they arrived well packaged in tip top condition. They were absolutely delicious, enjoyed by all of us, will definitely be ordering again.

July 31, 2023
Rated 5 out of 5 stars

Delightful Gift

The macarons were a gift to a friend. They were a delightful surprise to her. Arrived on time, well packed in perfect condition and tasted delicious. I would certainly use this company again.

July 21, 2023
Rated 5 out of 5 stars

Fabulous macarons

The Macarons were fabulous and helped me make a spectacular brownie and macaron tower for my grand daughter’s christening. They also tasted absolutely amazing so a win on appearance and taste!

July 23, 2023
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