HiPay Reviews 914

No phone contact possible. E-Mails are answered with a 5 day delay. We are 10-year merchant and they just kicked us out without prior notification or explaination. Since years there customer support is horrible and it's getting worse and worse. Don't trust or use this company.

I did payment using Hipay to a website that did not supply the goods. I never got my money back so I don't think there was a any payment protection. Unfortunatelly I used debit card.

I would avoid all websites that Hipay is involved in because you can never be sure. They only act as a third party and don't take any responsibility.

At least pay with your credit card that has internet fraud protection.

Contact Form Does NOT work.

Your contact form is useless. You made me open an account that I didnt need to make a simple payment with my card and then you didnt deliver - only managed to collect all my data. I dont want this account. All I wanted was to pay for something. I want you to delete my data from your server immediately.

It’s been 8 months that I am using HiPay and never had a problem

The fraud level on my website decreased drastically when I started to work with hipay ! Super cool and nice people over there

I wanted to put 1000 euro on 777 be for to play but i had to pay theough hipay but they dont put it on my account. You say you have to send email to hipay. But you do not answer back or pick up the iPhone...... I want my money back , i need it for my child

I saw many reviews about HiPay . Unfortunately many people are right when they say that Customer service of HiPay doesn't help at all. I paid for my item via,HiPay . The Merchant sent me wrong parcel . I sent that parcel to right customer. Now I have no ordered item nor my money . I asked the merchant to refund my money as they haven't sent my order but they just play with me. I don't know if I ever see my money back. It's about 374,90 Euro plus 25.92 GBP for shipping wrong parcel . I'm fighting for my money back but I see only silence from the Merchant. And what was the answer for my complaint what I wrote to HiPay? They are not gonna help me as they say it is not their problem. As per them they just make transactions. Where are the rights of customers then. Really bad service.

I'm confused, I'm trying to open a merchant account and most of the documentation was approved over the past few days including certificate of incorporation and beneficial owner etc however today when I logged in to see if it was all finalised 5 emails got fired out saying account temporarily blocked and documents like my UK passport have been refused for reason 'other: non partneriat' what does that mean, is it a system error? How were the documents verified and given green ticks on the dashboard over a few days then now all apparently have issues within 20 seconds of logging in?

What a joke!, Instantly took my payment of £10 yet l am still waiting for my credit transfer & also the contact no' is unavailable!, Steer clear everyone!, This is the biggest joke of a payment company l have ever had the misfortune of using!

WE ARE ALL ONLY ONE PLUS ILLUSION IN THE LIFE ⌛ RAEL MAITREYA 👑 EVERYTHING IS ILLUSION ⌛ELOHIMembassy E.T. DAY . THE RETURN OF THE CREATORS OF THE LIFE ⌛

I have no clue about you all services, I’m not sure how and why you all debited my account. Is there a number or email where you can be reached.

I wish I could give them zero stars... Horrible customer service not providing any answers other than what seems to be copy/paste, automated messages. I'm trying to withdraw my funds, but it simply does not go through. And since they charge 14€ for any ATTEMPT of withdrawal, you could end up with your whole balance lost to transaction costs.

Do yourself a favor and STAY AWAY FROM HIPAY.

So far so good, very professional.

Excellent service ! Highly recommented !!

Good solution, easy to deploy even for small businesses

Super happy with their customer service

Bad customer service. If you have problem they don't help you. They always want to be right and don't refund cost of transactions.

Made a payment via HiPay to a website. After 10 business days they still have not received the money, yet the money has been debited from my account. Do not use this service, have sent them emails and no response.