One of the main purposes of a CMMS is to schedule and handle planned work orders. In the last 6 months we have had several issues with scheduled work orders not regenerating or regenerating at the wro... See more
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A lot of database glitches that creates functionality loss for the end user. Was informed at the time of purchase that a PO generator feature would arrive in the coming months which did not happen.... See more
Company replied
We have had nothing but trouble with the Hippo program, especially since the last "upgrade" to version 6. Not a single workstation is using the program properly. Way too steep of a learning curve fo... See more
Company replied
Great support from Natasha S. (Give her a pay raise!). Very complicated program. Our internet speed is 6.5 and that does not seem to help. Too many screens to add inventory of equipment. Printing repo... See more
Company replied
Company details
Information provided by various external sources
Hippo CMMS is a web-based maintenance management software that offers computer maintenance management features and dashboards to streamline your operations.
Contact info
4F 123 Bannatyne Ave., R3B 0R3, Winnipeg, Canada
- 866-956-2859
- info@hippocmms.com
- hippocmms.com
Support is very good
Support is very good, this is our first cmms undertaking so a bit difficult to rate versus having worked with others
October 23, 2017
Unprompted review
Reply from Hippo CMMS
Thanks for the feedback Alan. Our team will do its best to make the implementation go as smoothly as possible.
Looks like you are well on your way. Let us know when you are ready for the Advanced Dashboard!
Daniel
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Excellent and affordable software that …
Excellent and affordable software that allows the user to track various aspects of all Maintenance work orders and equipment. The use of this software has defiantly streamlined our internal process to ensure that the ongoing maintenance of our buildings and equipment is tracked consistently.
October 18, 2017
Unprompted review
Reply from Hippo CMMS
Thanks Reynold for the great feedback. We're so happy to hear that Hippo continues to work for Southern Health for so many years!
Hippo is a great system
Hippo is a great system, The Hippo team is friendly, knowledgeable and are constantly working to improve/customize the system to better meet our ever-changing needs.
October 10, 2017
Unprompted review
Reply from Hippo CMMS
Hi Isaac,
It is our pleasure to provide you with great service and support. And, you can count on us to continue to develop and add new updates to the software. Keep the feedback coming and we will do our very best to provide value to you and your fellow users.
Great product with great customer …
Great product with great customer service
October 10, 2017
Unprompted review
Reply from Hippo CMMS
Thanks for the positive feedback. Our team gets more motivated and encouraged by these!
Glad you like the software.
I like the software and the system
I like the software and the system. i would give it a higher rating because i am really happy that i can now use copy and pasted function. but, the system has gotten slow in the last upgrade.. also, everytime something is saved, it goes back to the list, and we can not continue easily from where we left off. the other thing, on the calendar screen, it lists how many other work orders there are, but it will not leave them displayed for ease of use.
October 9, 2017
Unprompted review
Reply from Hippo CMMS
Hi Kelly
Appreciate the feedback on the new version. Our team is collecting feedback like yours to give us direction on how to improve the software so the user experience is better. Glad to hear overall Hippo is working for you and you enjoy the platform.
We'd also love to connect with you and see how we can help. Please contact us at support@hippocmms.com.
Thank you
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The program is robust and staff helpful.
The program is very robust and the staff have been very helpful and have made their training and assistance easy to access. We are a small non-profit with limited funds and staff so it has taken us a long time to get this program up and running. Getting HIPPO operational would have been much easier if we had been able to have an employee on our end focus solely on getting it going.
October 9, 2017
Unprompted review
Reply from Hippo CMMS
Hi Norman,
Thanks for the positive comments and feedback. Know that our team is there to help your staff with implementation. Also, I would check out our Blog - there are a number of articles about how to expidite getting set up; preventive maintenance program, gathering equipment data and more.
Very Satisfied
Very satisfied with how Hippos works for our agency which is spread among several facilities. Customer Service response is always timely and thorough.
October 3, 2017
Unprompted review
Reply from Hippo CMMS
Hi Melody
We are so happy to hear that you are satisfied with Hippo's service. We do our best to make the software scale for companies with one facility and those with multiple. We also keep a close eye on how responsive our team is and we find that Hippo is above the curve in comparison to industry standards; 98% satisfaction rate, and our average first time reply is 3 time faster than the norm.
We look forward to continuing to deliver great support and service to your company!
Great customer service and quick …
Great customer service and quick response. In regards the software application is has limitations and is not very customizable. Version 6 had great improvements and for the price, it can't be beat. They listen to customer concerns, ideas, and input to improve the system and customer experience.
October 2, 2017
Unprompted review
Reply from Hippo CMMS
Hi Erick,
Thanks for the great feedback. Our staff are always eager to hear what our customers have to say and be as responsive as possible. We have a lot of new features planned for Version 6 in the next year. The product will continue to get better and more customizable features are on the way. Stay tuned!
So far I am not overly impressed with …
So far I am not overly impressed with the software. Operates on Sliver-light, so there is no spell checking, I cannot easily Copy and Paste or even type over easily.
I cannot go back and add notes to a completed work order.
I cannot easily change or add equipment on the fly.
I cannot easily add a parts list and have to rely on Hippo to upload a spreadsheet.
So I am shopping for a replacement Web Based CMMS already after 1 year.
October 2, 2017
Unprompted review
Reply from Hippo CMMS
Hi David
Appreciate the feedback. A lot of the limitations that you mentioned are available in our new Version 6. You no longer require Silverlight and it runs on all browsers. Copy and paste is also easier. If you speak with our support team they can update you on the new version and arrange for you to be switched over.
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Reply from Hippo CMMS
That's the idea - Keep it as simple as possible!
It works but limited options.
October 2, 2017
Unprompted review
Reply from Hippo CMMS
Hi Jamie,
Stay tuned for some new updates and feature enhancements. We have a lot planned for 2018.
No complaints. Its better now and I was happy before
The launch and implementation was excellent. On going upgrades went really well and solved the Silverlight issues that I was having. It is a better product than when I first bought it because of the upgrade. I chose this software over 4 others and I am very happy with my choice.
October 2, 2017
Unprompted review
Reply from Hippo CMMS
Hi Andrew,
We always love to hear feedback like this. We have an agressive development roadmap planned for the coming year. I am sure we will continue to please you. Always aiming to impress and keep our customers happy.
Over all I am please with the app and …
Over all I am please with the app and Hippo service; however, there are still some areas that could change.
When we make comments to the demands, the comments don't show to the requester.
October 2, 2017
Unprompted review
Reply from Hippo CMMS
Hi Wilson, really appreciate your feedback. We hear you loud and clear and have taken note.
Our customers are the people that drive our development road map and push our product and service forward. We will address these new feature requests as soon as possible. Glad to hear that you are pleased so far.
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I like Hippo CMMS as a whole
I like Hippo CMMS as a whole. User interface has improved immensely with the new V.6 update, although I would like to see more features.
I am impressed by the support staff and online training seminars are concise and clear.
All-in-all, I love Hippo. I would like to see the server issues resolved, though. Guess we can't be perfect!
Thanks again!
October 2, 2017
Unprompted review
Reply from Hippo CMMS
Hi Clifton,
Thanks for submitting your review. We are so happy to hear that you are happy with the new version and we are getting similar feedback from other long time users. We are always looking to improve and will keep pushing forward to make the software as user friendly and feature rich as possible,
We have had very good service with …
We have had very good service with HIPPO. They are very responsive to support requests and the software meets the needs of our small chemical plant.
October 2, 2017
Unprompted review
Reply from Hippo CMMS
Hi Norman
Thanks for the great feedback and glad to hear that Hippo is working well at your plant!
Great service from start to finish
Great service from start to finish. Their team was there to help and was involved in every step of implementation. They made sure to understand our needs and was always easy to get a hold of when I did have a issue.
October 2, 2017
Unprompted review
Reply from Hippo CMMS
Hi Alberto
Our onboarding team is pleased to hear your feedback. They do everything they can for our customers to ensure that the CMMS implementation is a success and you get a solid ROI out of the project. Keep the communication open with our team. We are always happy to hear from our customers.
I do like the system
I do like the system, its simplicity and cost are unbeatable for what is offered.
October 2, 2017
Unprompted review
Reply from Hippo CMMS
Awesome feedback John!
Maintenance management made simple is our motto! Glad to hear that you are satisfied with Hippo CMMS.
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Great!
Simple, clean, and perfect for keeping track of our maintenance costs.
October 2, 2017
Unprompted review
Reply from Hippo CMMS
Hi Brandon
So glad to hear that you enjoy the system and Hippo has helped with tracking maintenance costs. Keep the feedback coming.
Daniel
Hippo - Best "Bang For Your Buck"
Hippo CMMS is the best "bang for your buck" when it comes to computerized maintenance management software. I spent months looking into various CMMS's, many ranging way above my price limit (non-profit organization). Hippo gives you all of the features you need to run your organization, without the expensive price. They're most recent update adds the ease I wanted, and the mobile capability most company charge outrageous prices for. Their staff is friendly and very responsive, helping me set it up along the way.
I'd recommend Hippo to any Facilities Manager or alike.
September 26, 2017
Unprompted review
Reply from Hippo CMMS
So awesome to hear that you are getting a lot out of Hippo. We try to pack as much functionality into the software and keep the costs manageable and fit the maintenance operations' size. Sounds like we hit the nail on the head with yours Matt. Our team is thrilled to get feedback like this.
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