Big thank you to David (Barnsley) who came to collect our waste yesterday. He did an absolutely amazing job, finished collecting everything very quickly, left the garden clean and was extremely frien... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such an easy process, the bag was delivered, I received guidance on the best place for it to be placed for easy collection. I filled it and went online to use an easy collection form to request collec... See more
Company replied
Easy to book. Bag arrived quickly and took a huge amount of stuff - a dismantled treadmill, several rolls of old carpet, and lots of household items. I booked online for collection and they came a fe... See more
Company replied
Really good first time experience with this company. Bag purchased from local DIY store. Collection booked online. Driver arrived in 2-3 days and was a non-event even though we have more restricted ac... See more
Company replied
Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.8
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from HIPPO
Hello,
Thanks for the review! Simple, easy and got the job done, that's exactly what you want when you're getting rid of waste.
Glad everything went smoothly from start to finish, and thanks for choosing HIPPO.
Team HIPPO
Service from beginning to end
Service from beginning to end has been excellent from hippo.
The receptionist Ruth was lovely and the gentleman who came to collect the Rubbish was friendly and most helpful.
The only area that was not helpful was the automation and the automated email
July 23, 2026
Reply from HIPPO
Thank you for the positive feedback :)
Excellent service all round from ease…
Excellent service all round from ease of booking to collection
July 24, 2026
Reply from HIPPO
Thank you for the 5 star review :)
With Hippo…I have more options than a skip
I live on a small road and the Hippo bag is easy to collect because you are not restricted on the way the bag is positioned for collection, unlike a skip which has to be 1 way only. Love Hippo, great expereince, saved me 10 trips to the tip. Bit expensive but isn't everything ! Overall, good expereince, will use again.
July 24, 2026
Reply from HIPPO
Hello thank you for your review!
We're glad HIPPO worked well for you and made the job a lot easier than multiple trips to the tip. It's great to hear the flexibility of the bag collection suited your location, and even better to know you'd use us again. Thanks for choosing HIPPO.
Team HIPPO
Reply from HIPPO
Thank you for such positive feedback :)
From start to finish … and a bit in…
From start to finish … and a bit in between HIPPO managed to excel. Bag arrived in a timely manner … I asked a question about placement of the bag on my property and they came back quickly with a response. Truck came within the period stated of collection request and driver did his thing impeccably. Only thing I’d I didn’t appreciate was that the July discount code disappeared as I placed the order. Other than that it’s a good reliable service.
July 24, 2026
Reply from HIPPO
Hello,
Thanks for the review! Sounds like everything went pretty much to plan, from getting a quick answer to your question right through to collection day.
It's great to hear the driver made the pickup look easy and that the bag was collected within the expected timeframe. Sorry to hear about the July discount code disappearing during checkout though. We appreciate you mentioning it.
Thanks for choosing HIPPO, and we're glad the service delivered where it mattered most.
Team HIPPO
Did exactly as described on their…
Did exactly as described on their website. No fuss and no complaints from me. Would definitely use again.
July 24, 2026
Reply from HIPPO
Hello,
Thanks for the review! Sometimes the best feedback is the simplest. 😊
Glad everything worked just as expected and without any hassle. Thanks for choosing HIPPO, and we'd be happy to help again when you need us.
Team HIPPO
I used Hippo for a garage clearance
I used Hippo for a garage clearance. The bag arrived promptly and it was picked up when requested. Customer service very helpful. I would use them again.
July 24, 2026
Reply from HIPPO
Hello,
Thanks for the review! Sounds like the garage clear-out went exactly as planned.
Glad the bag arrived quickly, the collection happened when you needed it, and that the customer service team could help along the way. Thanks for choosing HIPPO, and we'd love to help with your next project.
Team HIPPO
Super easy !
Bought a bag and collection together as a spring special so also had 30%(?) off . Bag arrive within a couple of days . The builders filled it to overflowing but Hippowaste still happily collected it no problems. I would definitely recommend them and happily use them again , but best to look out for the offers/discounts . 🤩
July 17, 2026
Reply from HIPPO
Hello,
Thanks for the review! Sounds like you got a good deal and a good clear-out. 😄
Fair play to your builders for making the most of the bag! We're glad collection was straightforward and that everything was taken away without any issues.
Thanks for the recommendation, and you're absolutely right, it's always worth keeping an eye out for our offers when they come around.
Team HIPPO
My only concern is that there is so…
My only concern is that there is so much stuff that you cannot put in the Hippo and this only becomes clear once all the details are sent .
July 24, 2026
Reply from HIPPO
Hello,
Thanks for the feedback. We appreciate you pointing that out.
We try to be as clear as possible about what can and can't go in a HIPPOBAG, but we understand it can be frustrating if you only spot some of the restrictions after ordering. We'll pass your comments on, as making that information easier to find upfront is always helpful.
Thanks for choosing HIPPO, and we're glad we could still help with your waste removal project.
Team HIPPO
Straight forward purchase and collection
July 23, 2026
Reply from HIPPO
Thank you for the great review :)
The hippo bag is such a useful tool for…
The hippo bag is such a useful tool for households. There's no rush to return it but when you do need to return it, it is picked up quickly and efficiently.
July 10, 2026
Reply from HIPPO
Hello,
Thanks for the review! That's exactly what a HIPPOBAG is designed for - giving you the flexibility to fill it in your own time, then having it collected quickly once you're ready.
We're glad it's proved so useful and that the collection process has been smooth and hassle-free.
Thanks for choosing HIPPO!
Team HIPPO
Very prompt delivery of the bag which…
Very prompt delivery of the bag which held loads as long as you fill it squarely and collection was the day after I requested
Will deffo use again
July 23, 2026
Reply from HIPPO
Hello,
Thanks for the review! It's always nice to hear when people are surprised by how much they can fit into a HIPPOBAG. 😊
Even better that collection happened the day after you booked it in. Thanks for choosing HIPPO, and we'll be ready when you need us again.
Team HIPPO
I had an issue with collection and they…
I had an issue with collection and they were very helpful, and it enabled me to get on with my plans. Thanks Hippo
July 10, 2026
Reply from HIPPO
Hello,
Thanks for the review! We're sorry you had a hiccup with the collection, but it's good to hear the team was able to help get things back on track so you could carry on with your plans.
Thanks for choosing HIPPO, and for taking the time to share your experience.
Team HIPPO
Great Service
Have never used Hippowaste bwfore but from ordering the bag to the collection everything was smooth and very efficient.
July 23, 2026
Reply from HIPPO
Hello,
Thanks for giving HIPPO a try! It's great to hear your first experience was such a positive one.
From ordering the bag through to collection, it sounds like everything went nice and smoothly. Thanks for taking the time to leave a review, and we hope to help out with your next project too.
Team HIPPO
From placing the order to the pick up…
From placing the order to the pick up of the bag fantastic service I have used hippo bags many times and they always deliver and pickup on time
July 23, 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you've continued to choose HIPPO and that you've consistently received fantastic service from ordering through to collection. It's wonderful to know your bags have always been delivered and collected on time. We truly appreciate your continued support.
Thank you for choosing HIPPO!
Team HIPPO
Easy to use and professional
July 23, 2026
Reply from HIPPO
Thank you for your review!
We're delighted to hear you found our service easy to use and professional. We really appreciate you taking the time to share your feedback.
Thank you for choosing HIPPO!
Team HIPPO
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you had a seamless experience with our service. Thank you for taking the time to share your feedback – it means a lot to the team.
Thank you for choosing HIPPO!
Team HIPPO
So easy to organise and arrange pick…
So easy to organise and arrange pick up. Prompt service and the convenience of a collection without any need to be present.
July 23, 2026
Reply from HIPPO
Thank you for your fantastic review!
Its great to hear you found our service so easy to organise and that the collection process was convenient for you.
Thank you for choosing HIPPO!
Team HIPPO
Quick and convenient.
Quick and convenient.
The bag was delivered next day and then removed within two days of collection request. The driver Lee was professional and helpful, he completed the collection swiftly. I have now ordered a second bag! Highly recommended.
July 23, 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you found our service quick and convenient. It's wonderful to know your bag was delivered the next day and collected promptly, and we'll be sure to pass your kind feedback on to Lee for his professional and helpful service. We're also thrilled you've already ordered a second bag!
Thank you for your recommendation and for choosing HIPPO!
Team HIPPO
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