Hisense UK Reviews 

20,713
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 6,541 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the picture quality and sound of TVs to be good, often noting ease of setup and value. Many also appreciate the sleek designs and quiet operation of various appliances, finding the setup process for devices straightforward. However, a significant number of people express strong dissatisfaction with customer service, reporting difficulties reaching support, long waiting times, and unhelpful responses. There are also concerns about product reliability, with several appliances breaking down prematurely or having defects, leading to frustrating repair processes or unresolved problems.

What people talk about most

Product

People report ambiguous experiences with product quality and durability. Many consumers express... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant dissatisfaction due to... See more

User experience

Consumers find the user experience to be ambiguous, with many praising the ease of setup for various... See more

Service

Customers consistently note ambiguous experiences with service, with many reporting terrible service,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting unhelpful and frustrating... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I elected to set the 50 inch Smart TV up myself after I unpacked it. There's a droning voice telling me what to do. It's still there now after trying everything to get rid of it. Everything goes thr... See more

Rated 3 out of 5 stars

55” TV E8QTUK. We were torn between a Hisense & TLC TV. Decided on the Hisense. Overall it’s a good tv. Picture is good, sound is ok as well. I’ve only given it 3 stars because the picture quali... See more

Rated 3 out of 5 stars

I have just bought a Hisense Frost Free Fridge Freezer with a water dispenser. Unfortunately the water dispenser will not work.I have tried to remove to see if their is a problem with the nozzle b... See more

Rated 3 out of 5 stars

Just trying my Hisense 50" for the first time. Had Panasonics in the past. Finding this TV good for picture, programming and Apps. Seems to be a bit too much bass for me, despite adjusting the equali... See more


Company details

  1. Electronics Manufacturer

Written by the company

For 5 decades we have been committed to developing innovations in consumer electronics. Today, we are the No.1 TV brand in China, Australia & South Africa, and the No.2 refrigeration brand in China, employing over 80,000 people across 54 companies as well as boasting 12 research & development centres worldwide. All of which have the sole aim of delivering high quality, cutting-edge and affordable products that improve the life of our consumers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

21K reviews

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3.4

All reviews

(20,713)

5,848 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality picture on our 50 inch…

Great quality picture on our 50 inch TV. Was easy to set up / get going - though we did have help from our son. Lots of good features but still learning and playing around with it.
One thing not yet worked out is how to get my old Sony ‘sound surround’ speakers working with the TV - if it is possible.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Nearly burnt my house down

My Hisense washing machine started clicking loudly and then smoke poured out of it so I quickly turned it off. Good job I hadn't been upstairs.

Hisense have since not apologised for this and have farmed out the repair to a repair company who inspected the washing machine, bought no parts with them and then dissapeared off again for a week.

If you want a decent washing machine then don't get a Hisense.

July 9, 2026
Unprompted review
Rated 2 out of 5 stars

Poor picture quality

The picture quality was very poor,colours hard to set up, had to put back to factory settings, but colours still not good or consistent. Watching from an angle also not good at all

July 9, 2026
Unprompted review
Rated 3 out of 5 stars

Just trying my Hisense 50" for the…

Just trying my Hisense 50" for the first time. Had Panasonics in the past. Finding this TV good for picture, programming and Apps. Seems to be a bit too much bass for me, despite adjusting the equaliser and altering the sound settings to speech still more then I'd like.

July 3, 2026
Unprompted review
Rated 3 out of 5 stars

Good engineer. Not so great company approach.

Hisense customer service were a little slow and unbothered by the urgency of my fault request. With one dryer and a family of 5 unable to access other means of drying clothes; and with 3 children (2 under 2) the mountain that formed after just a few days without the dryer was huge. Despite this delays meant we were really struggling by the time the engineer came out.

However the engineer was brilliant. Fixed within an hour. A simple issue that I would question why there isn’t a simple check that could have determined the problem over the phone. A very simple step-by-step walkthrough was any semi-competent individual could have had the dryer fixed in minutes without the need for a delay and call-out.

June 4, 2026
Rated 5 out of 5 stars

This is my second Hisense TV

This is my second Hisense TV , my first was purchased 3 years and still excellent. My new one was an updated model with Freely amongst the great features and it cost near half the price the first one cost. bought it from Amazon and their staff delivered, unpacked, set up the new tv and took the old one away with not extra costs. Brilliant service and tv looks even better than my other one.

July 8, 2026
Unprompted review
Rated 3 out of 5 stars

The oven is reasonably priced and easy…

The oven is reasonably priced and easy to install.
Unfortunately the dials are hard to read, hot air blows above the door and the trays supplied are too wide for the sides when you put them in, they scatch the sides when putting them in and puling out.
Had to contact customer service and now they request a video, photos of the model and purchase details after 3 weeks of waiting.
Wouldn't recommend

June 16, 2026
Unprompted review
Rated 3 out of 5 stars

65 inch TV is good for the money…

65 inch TV is good for the money however returning the Hisense sound bar as I can't get the bluetooth subwoofer to work. The TV sound is good enough without the bass but don't really need that now. Small flat.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible quality and even worse customer service

Terrible product quality and even worse customer service. Brand new washer dryer malfunctioning right from the get go. Doesn’t stop restarting every few seconds.

Customer care cannot care less. Ticket raised ( #08182588), all proofs of purchase, video of the issue provided. No response for several weeks and no one picks the phone when the customer service number is called.

Now I am stuck with an unusable brand new product. Will never buy Hisense again.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Unfortunately our washing machine packed up in less than a year, but the engineer that was sent out (Ian 6922) was really polite and professional, and actually explained to me what he was doing and what the issue was. The machine can’t be repaired, but he took the time to explain what the next steps would be. I rang Hisense, and they dud manage to sort for me to get a replacement machine quite quickly. Everyone I have spoken to on the phone, from reporting the issue to getting the replacement, have been very friendly and efficient to be fair

June 24, 2026
Unprompted review

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