I elected to set the 50 inch Smart TV up myself after I unpacked it. There's a droning voice telling me what to do. It's still there now after trying everything to get rid of it. Everything goes thr... See more
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Company details
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For 5 decades we have been committed to developing innovations in consumer electronics. Today, we are the No.1 TV brand in China, Australia & South Africa, and the No.2 refrigeration brand in China, employing over 80,000 people across 54 companies as well as boasting 12 research & development centres worldwide. All of which have the sole aim of delivering high quality, cutting-edge and affordable products that improve the life of our consumers.
Contact info
Leeds, United Kingdom
- service@hisense.co.uk
- hisense.co.uk
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Great quality picture on our 50 inch…
Great quality picture on our 50 inch TV. Was easy to set up / get going - though we did have help from our son. Lots of good features but still learning and playing around with it.
One thing not yet worked out is how to get my old Sony ‘sound surround’ speakers working with the TV - if it is possible.
Nearly burnt my house down
My Hisense washing machine started clicking loudly and then smoke poured out of it so I quickly turned it off. Good job I hadn't been upstairs.
Hisense have since not apologised for this and have farmed out the repair to a repair company who inspected the washing machine, bought no parts with them and then dissapeared off again for a week.
If you want a decent washing machine then don't get a Hisense.
Poor picture quality
The picture quality was very poor,colours hard to set up, had to put back to factory settings, but colours still not good or consistent. Watching from an angle also not good at all
Just trying my Hisense 50" for the…
Just trying my Hisense 50" for the first time. Had Panasonics in the past. Finding this TV good for picture, programming and Apps. Seems to be a bit too much bass for me, despite adjusting the equaliser and altering the sound settings to speech still more then I'd like.
Great improvement on formerTV
Great improvement on formerTV - 10 year old Samsung. Better in every respect and great value for money.
Good engineer. Not so great company approach.
Hisense customer service were a little slow and unbothered by the urgency of my fault request. With one dryer and a family of 5 unable to access other means of drying clothes; and with 3 children (2 under 2) the mountain that formed after just a few days without the dryer was huge. Despite this delays meant we were really struggling by the time the engineer came out.
However the engineer was brilliant. Fixed within an hour. A simple issue that I would question why there isn’t a simple check that could have determined the problem over the phone. A very simple step-by-step walkthrough was any semi-competent individual could have had the dryer fixed in minutes without the need for a delay and call-out.
Excellent service
Excellent service
Quality television set
Great picture and sound
Well pleased
Excellent TV
Excellent TV. Easy to set up and great picture and sound quality.
This is my second Hisense TV
This is my second Hisense TV , my first was purchased 3 years and still excellent. My new one was an updated model with Freely amongst the great features and it cost near half the price the first one cost. bought it from Amazon and their staff delivered, unpacked, set up the new tv and took the old one away with not extra costs. Brilliant service and tv looks even better than my other one.
One of the best TV in the UK
The oven is reasonably priced and easy…
The oven is reasonably priced and easy to install.
Unfortunately the dials are hard to read, hot air blows above the door and the trays supplied are too wide for the sides when you put them in, they scatch the sides when putting them in and puling out.
Had to contact customer service and now they request a video, photos of the model and purchase details after 3 weeks of waiting.
Wouldn't recommend
65 inch TV is good for the money…
65 inch TV is good for the money however returning the Hisense sound bar as I can't get the bluetooth subwoofer to work. The TV sound is good enough without the bass but don't really need that now. Small flat.
Worst product and poor
Worst product and poor, rude customer service. Do not buy and do not waste your money
Terrible quality and even worse customer service
Terrible product quality and even worse customer service. Brand new washer dryer malfunctioning right from the get go. Doesn’t stop restarting every few seconds.
Customer care cannot care less. Ticket raised ( #08182588), all proofs of purchase, video of the issue provided. No response for several weeks and no one picks the phone when the customer service number is called.
Now I am stuck with an unusable brand new product. Will never buy Hisense again.
Excellent value and quality
Value for money
Received a great product on time and easy to install without any fuss
I had an app connection problem.
I had an issue connecting my machine to the app, but the team were very helpful in successfully resolving my problem. They responses in a timely amd helpful manner.
Very helpful staff
Unfortunately our washing machine packed up in less than a year, but the engineer that was sent out (Ian 6922) was really polite and professional, and actually explained to me what he was doing and what the issue was. The machine can’t be repaired, but he took the time to explain what the next steps would be. I rang Hisense, and they dud manage to sort for me to get a replacement machine quite quickly. Everyone I have spoken to on the phone, from reporting the issue to getting the replacement, have been very friendly and efficient to be fair
Great value for money
Just bought a cheap tv very impressed with the specs had more and better features then my £2000 Samsung
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