Hisense UK Reviews 

50E7QTUK PRO
Bought from Curry’s. Lovely picture and sound. Very easy to set up. I have VIDAA set up but not really sure what that is yet - I’m still learning. ChatGPT was very useful to help me set up the TV to my liking and saved me reading the instruction manual. I can’t comment on Freely as I don’t watch live TV and so I don’t use it. Very happy with my 50E7QTUKPRO TV.

So far so good, but a bit to early to tell, only had tv set up for a week, but easy to set up, lovely picture,good sound and love the way it looks like drawing curtains when it closes down.

You want my feedback when since I've owned the TV I've turned it on twice? Here's my feedback. Ask me in 5 years when the timers you've setup expire rendering the TV useless. You want feedback? Stop endlessly emailing me to give you feedback! I'll give you feedback on your feedback and that is stop requesting my feedback on the feedback of your feedback.

I am at the early stages of purchasing a New American style fridge freezer.

I had some questions about one of Hisense flagship items so I called the Customer Service line to be given very vague information that actually when I googled it whilst on the phone to the lady I found her information to be incorrect. I questioned her on this and the reply was not the best and was told to email the technical helpline !!

I then wrote an email to the address that I was given and apart from the generic response saying please wait up to 48 hours I’ve received nothing back.

I then forwarded that email again and have since done so on a third occasion so that is now 12 working days and I’ve still not had a response.

This does not bode well with me because if a company who I’m interested in buying a product from cannot even communicate at this very basic level then what should I expect after purchasing.

Should something go wrong I worry that the response will be the same. Having read other reviews I am pleased I’m at the point of not even considering Hisense anymore as many of there reviews relate to non contactable customer service experiences.

Excellent service polite respecrful of good thank you

Superb picture and sound easy to navigate menus

Hisense 65" 65E78QTUK QLED Smart AI TV had for 5 days and all good its a great picture good sound and watching Freely runs with no problems and we are not on the best broadband , still some features on the telly we have not worked out yet but we will get there I'm sure , certainly do not regret buying this Tv , We got this from Amazon at a really good price and worth every penny .

Bought from John Lewis no probs 55 inch perfect

An amazing TV
The choice of programes is fantastic and the quality is brilliant.
Most of all is that I have a very old stone propery and I really didn't want to put a tv Arial outside that would change visual and heritage aspect of the property. So I've got all this and kept the original appearance with NO tv or paying a subscription for a satellite dish or cable (which isn't available). Well done Hisense 👍👍

I like Freely, but not sure what VIDAA is or if it’s a monthly subscription!
Overall I think it is great value for money, as a pensioner who easily gets confused with technology I found this relatively easy

So easy to set up, great picture and sound, good value for money, liked it so much, I went and brought another one 2 days later for another room. I highly recommend this tv !!! It’s the best I’ve ever had, I was originally a Toshiba fan!! Not anymore!! 👍👏😃

Avoid Hisense! Terrible products and even worse customer service!

I purchased the Pure Flat fridge freezer in December and recently started experiencing issues as soon as the temperature went above 30°C.

During a heatwave, the last thing you want to break is your fridge freezer, yet this has now happened twice within four weeks. The first fault left us without a fridge or freezer for three weeks. The issue was eventually fixed, but as soon as the temperature exceeded 30°C again, the unit failed for a second time, leaving us without a fridge or freezer once again. We have now had to throw away all of our food twice.

After speaking with an engineer, I was told this is a very common issue with this fridge freezer.

The first time this happened, I was offered a small goodwill gesture, which I never received. I have now been told I will not receive it because the unit has broken down again.

The customer service has been extremely poor, with no option to speak to anyone in a higher position.

If you're thinking about purchasing a Hisense product, do your research and think twice before buying.

I brought my washing machine from Curry's. The pump not working, had also been damaged in delivery. Was told by Hisense to return it to Curry's. A week later and still waiting for Curry's to get in touch. No one wants to help. Paid £529.00 for a machine to sit in my kitchen. Not impressed.

Discussed with service the tv that doesn't work properly not even a year old and both you and amazon have done nothing thanks

Very rude customer service woman , informed me that hisense engineer's don't cover my area (weren't told this at purchase) so 3rd party engineer sent out,obviously they don't carry parts, when they did arrive with the parts we were told sorry but more parts needed, this has been going on for nearly 5 weeks. Incompetence is the only word I can use to describe Hisense and appointed 3rd party repairers.
Last time I'll go near Hisense if this is what they're about. Very poor experience.

55” TV E8QTUK.
We were torn between a Hisense & TLC TV. Decided on the Hisense.
Overall it’s a good tv. Picture is good, sound is ok as well.
I’ve only given it 3 stars because the picture quality from viewing slightly to the side it’s great. Which we did read about, but didn’t expect it to be quite such a bad quality. You can’t always place a tv so you look at it full front on!
The other reason I’ve marked it down is the Home Screen! Oh jezzz…. Why so much clutter? Apps, here & everywhere! It’s difficult to find stuff, you can’t remove or move stuff to suit you! Settings are all over the place, some not where you would expect them to be!
So many settings to switch on or off before you get things right. It’s a TV not a computer or a games console!
Not sure I would recommend, the jury’s still out.

Purchased a washing machine in July 2025, everything was fine until it stopped dispensing softener in April 2026. A rude, dismissive service engineer visited empty handed, stayed for 5 minutes and told me he had fixed the machine. I queried this due to the very short timescale he was in my home and asked if he'd tested it to check it was fixed and his response was extremely patronising. As soon as he left, I tested the machine and it was still broke. I rang Hisense who said they'd lodge a complaint on my behalf and copy me into any correspondence. This did not happen. I raised another request for an engineer, he visited and changed a part but the problem remained and actually got worse as the machine stopped dispensing detergent as well as softener, the washing had a strong mouldy odour and the machine was leaking. I have contacted them but have not had a response, they ignore all forms of communication and I can never get through to speak to someone on the phone. The product is terrible and the customer service is even worse. I would never purchase a hisense product again.

This is a great tv
Pictures are good but the sound is a bit tinny but can get used to it i wood recommend this tv

I purchased Hisense glass hob last April. Within few months of using the hob the glass area around the burners have like bubbled. I sent several complaint emails to Hisense last November 25 and even completed the complaint form on there website. I have never received a response not even an acknowledgment for the complaint. Last month I tried again to contact them and again completed the complaint form on there website. Surprise surprise still no acknowledgement or response to my complaint. The service is appalling , well there is no service as they do not respond. I recommend not to buy any of Hisense products as they don’t care one product has been brought.

I have had my cooker a couple of weeks now. I am really pleased with it, I made a good choice.

It heats up really quickly on the hob. The oven is also good, cooks food evenly.

Easy to clean and looks nice.