Hlmotors Reviews 

188
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly friendly and professional staff for providing exceptionally helpful, honest, and efficient service during all vehicle maintenance and repair appointments. Many people deeply appreciate the clear communication and completely transparent explanations regarding necessary work before any final actions are ever taken on their vehicles. However, some people mentioned experiencing minor operational inconveniences such as occasional diagnostic challenges or unexpected delays with specific vehicle repairs. Consumers also occasionally noted receiving recommendations for extra part replacements during routine service checks that they personally felt were unnecessary.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professional and accommodating staff.... See more

Staff

People report positive experiences with staff, describing them as incredibly knowledgeable, welcoming, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, welcoming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what w... See more

Company replied

Rated 5 out of 5 stars

I have used H&L many times and never been disappointed. It is a genuine team, many of whom are long standing. Nothing is too much time or trouble and management of expectations is always as it should... See more

Company replied

Rated 5 out of 5 stars

Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you w... See more

Company replied

Rated 5 out of 5 stars

My car was repaired here after being dented by another car when stationary . It was the insurer who chose the company and I was very lucky they did. Glen explained what was needed at every stage and a... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(188)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Finding a garage you trust is so…

Finding a garage you trust is so difficult. H & L are always courteous and professional and have excellent customer service. We have been with them for around 10 years now. They worked hard to accommodate us when we had a tight deadline

May 24, 2024
Unprompted review
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Reply from Hlmotors

Thank you Clare, your review means a lot.

Rated 5 out of 5 stars

Fair and reliable

I’ve used H&L Motors and always found them fair, professional, with good communication, and they’ve always got the job done (which hasn’t always been easy!)

May 13, 2024
Unprompted review
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Reply from Hlmotors

Thank you Claire, we appreciate your review and kind words.

Rated 5 out of 5 stars

Wheel refurbished and restored

Excellent service, the customer support team are friendly and supportive. I am very pleased with the job completed, my wheel looks great.

May 9, 2024
Unprompted review
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Reply from Hlmotors

We are glad you are pleased George, thank you using H&L Motors.

Rated 5 out of 5 stars

First time

First time, absolutely brilliant service, pulled out all the stops, excellent job of refurbishing my alloys, can’t thank you enough 👊

April 8, 2024
Unprompted review
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Reply from Hlmotors

Thank you for your review.

Rated 5 out of 5 stars

First time experience

My first experience with HL motors and have done a great job on repairing an alloy wheel scuffs, looks good as new. Definitely will come back if needed but hopefully not to soon.

March 26, 2024
Unprompted review
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Reply from Hlmotors

We are delighted you are happy with the service Charlotte, thank you for using H&L Motors.

Rated 5 out of 5 stars

Diamond cut alloy wheel refurbishment

H&L completed the wheel refurbishment on my Mercedes AMG 20" alloy wheels and I can say that they are as good as (if not even a little better than) new.

Phil and the rest of team at H&L is courteous and professional; he kept me fully informed of progress throughout and the wheels were completed on time.

I would definitely recommend H&L without hesitation. Thank you.

March 20, 2024
Unprompted review
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Reply from Hlmotors

Thank you very much for your review. We are delighted that you are happy with the work and will pass the message to the team.

Rated 5 out of 5 stars

A great family firm

The current generation is the third to look after my motoring needs and Jonathan and his Team provide the same level of service as his dad and grandad before him, if not better
They have moved with the times and are really well placed to provide all that you need for happy and safe motoring. Nothing is too much and as I get older I need help with silly things I used to do myself, like fitting a wiper blade and pairing my mobile phone
Excellent service, and they give free jars of humbugs!! Thanks again

March 14, 2024
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review. It means a lot to our business.

Rated 5 out of 5 stars

My first time with H & L.

My first time with H & L and it certainly won’t be my last! Damon spent time with me discussing the work I had in mind and his team did a lot of work on my Jaguar XKR to bring it back up to showroom condition. Alloys, tyres, suspension, paint, trim - they took everything on, did a great job and bang on estimate.

March 4, 2024
Unprompted review
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Reply from Hlmotors

Thank you very much for taking the time to review.

Rated 5 out of 5 stars

Such a reliable garage

Such a reliable garage, wouldn’t go anywhere else. A professional, caring and knowledgeable team, thank you for sorting out my Fiat 500 today, much appreciated.

February 12, 2024
Unprompted review
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Reply from Hlmotors

Hi Marie, thank you for taking the time to review.

Rated 5 out of 5 stars

Just had a repair done to one of my car…

Just had a repair done to one of my car rims.
I received excellent customer service and the repairs were spotless and done really quickly.
I would highly recommend this company really great service.

Thanks again

February 9, 2024
Unprompted review
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Reply from Hlmotors

We are glad that you were pleased with the service, Alfred. Thank you for your review.

Rated 5 out of 5 stars

Really helpful and much more

Really helpful, friendly and professional at the same time. Had my car recovered here at short notice, had to take it to the main dealership then back again. They advised and assisted at every stage.

February 1, 2024
Unprompted review
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Reply from Hlmotors

Thank you very much James.

Rated 5 out of 5 stars

Damage repair

Glen explained everything about my repair and answered questions that I raised. He was very helpful and my car was ready before I expected it. Abbey on reception was very helpful and friendly too. Great job H&L, thank you

January 11, 2024
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review. We have passed the message to our team.

Rated 5 out of 5 stars

I have used them for 30 years for…

I have used them for 30 years for Servicing .repairs and MOt . They will not rip you off, and are very honest and represent greater value than a Main Dealer.

December 20, 2023
Unprompted review
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Reply from Hlmotors

Thank you for your business and taking the time to review, Kieran.

Rated 5 out of 5 stars

Excellent Repairing to VW standards

The damage assessment to my car was explained clearly by Damon Gilbert.

All the necessary photographic evidence was taken and provided to the insurer for the insurance claim.

Thier service was excellent. They dealt with all communication regarding repair with the insurers.

They called me once the insurers gave go-ahead.

All I had to do is leave my car with them. It was repaired to VW standard.

Very pleased with the work and service.

December 12, 2023
Unprompted review
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Reply from Hlmotors

Many thanks Dinesh. Your review means a lot to our business.

Rated 5 out of 5 stars

Very positive experience. Excellent service from this friendly…

Excellent service from this friendly garage with clean and quiet waiting room. My car was booked in without fuss - just make sure you know your own reg number(!) - and attended to promptly at the appointment time. I was treated with courtesy whilst waiting & it was a very positive experience.

December 7, 2023
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review, Austen.

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