Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used H&L many times and never been disappointed. It is a genuine team, many of whom are long standing. Nothing is too much time or trouble and management of expectations is always as it should... See more
Company replied
Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you w... See more
Company replied
My car was repaired here after being dented by another car when stationary . It was the insurer who chose the company and I was very lucky they did. Glen explained what was needed at every stage and a... See more
Company replied
4.8
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First class service from start to…
First class service from start to finish. Appointment made promptly, work completed on time, work completed to a very high standard. I would highly recommend this company.
November 27, 2023
Unprompted review
Reply from Hlmotors
Thank you very much for your business and kind words.
Car MOT
Great experience again with H&L Motors. Customer service second to none and always so professional with a superb service. Will continue to come back year after year.
November 28, 2023
Unprompted review
Reply from Hlmotors
Thank you Peter.
The staff were polite and helpful
The staff were polite and helpful, especially the Service Manager and Receptionist who assisted me with all my queries. The necessary repairs identified within the MOT process were carried out in a satisfactory and prompt manner.
November 27, 2023
Unprompted review
Reply from Hlmotors
Thank you for taking the time to review. We have passed the message to our team.
Friendly efficient and helpful
They are friendly and helpful and the whole place is clean and organized. Abby on reception is charming.
November 22, 2023
Unprompted review
Reply from Hlmotors
Thank you, Edmund.
Alloy refurbished very well
Alloy refurbished very well. Abbie was super helpful.
November 6, 2023
Unprompted review
Reply from Hlmotors
Thank you for your review, Paul.
The guys done a great job on our…
The guys done a great job on our diamond cut wheels. All done while we waited!
November 3, 2023
Unprompted review
Reply from Hlmotors
Thank you for taking the time to review. It means a lot to our business.
Highly recommended
Highly recommended. I’m a new customer following the lease running out with my usual garage. As a woman, I was worried about rip-off quotes that tends to happen to women. Did lots of research before finding H&L to do a MOT + full service. They certainly live up to their excellent reputation and history. I had two very slight punctures. Average garage likely to have told me I needed two new tyres. Not H&L - they repaired them. Overall impression is professionalism plus technical know-how. Felt I could trust them.
October 19, 2023
Unprompted review
Reply from Hlmotors
Thank you very much for your review, Geraldine.
Great service.
I had a tyre repeatedly deflating over the course of a month. I thought the wheel rim might need refurbish/cleaning and the tyre resealing. It was actually just a nail. They repaired the tyre for FREE. Nice people. Great service.
October 11, 2023
Unprompted review
Reply from Hlmotors
Thank you for taking the time to review, Matthew.
Great service : )
First class service, thorough, friendly, very reasonably priced
October 5, 2023
Unprompted review
Reply from Hlmotors
Thank you for your review.
Collected car for my daughter today
Collected car for my daughter today
Outstanding service. On time on budget
September 29, 2023
Unprompted review
Reply from Hlmotors
Thank you, Christopher.
Excellent local company
Excellent local company, have serviced my cars for over 30 years. Fair price and good workmanship. Professional helpful staff.
September 20, 2023
Unprompted review
Reply from Hlmotors
We really appreciate the review, Cathy.
Always a pleasure dealing with H & L
September 20, 2023
Unprompted review
Reply from Hlmotors
Thank you Beryle.
Always great here
Always great here. Friendly, helpful staff who look after you really well and go the extra mile. Reasonable prices and they don’t do work you don’t need.
September 12, 2023
Unprompted review
Reply from Hlmotors
Thank you for taking the time to review, Karen. It means a lot to our business.
Very happy with the service that I…
Very happy with the service that I received from this company. This is the first time that I have used them and will definitely be a repeat customer.
September 8, 2023
Unprompted review
Reply from Hlmotors
Thank you, John.
Top Garage in Twickenham
Very easy to book, very friendly, great facilities, great people and quality work! Highly recommended
September 1, 2023
Unprompted review
Reply from Hlmotors
Thank you for taking the time to review. It means a lot to our business.
Super efficient
Always pleased with customer service, frequent updates during job and reliability. Excellent team and a really great garage.
August 17, 2023
Unprompted review
Reply from Hlmotors
Thank you, Ann.
Long term happy customer
I am a customer since a long time, they always treated me fairly, providing great service at the right price, even giving me advice against their immediate interests. Thank you
July 28, 2023
Unprompted review
Reply from Hlmotors
Thank you for taking the time to review. It means a lot to our business.
Very efficient MOT testing service
Very efficient MOT testing service. In and out in 45 minutes- well done all at H&L!
July 17, 2023
Unprompted review
Reply from Hlmotors
Thank you for taking the time to review. It means a lot to our business.
Amazing service from Matthew and team,always incredibly efficient ,friendly and wonderful at their job…. We are so lucky to have such a fantastic local farted on out door step…..
Amazing service from Matthew and tge team
July 12, 2023
Unprompted review
Reply from Hlmotors
Thank you for taking the time to review. It means a lot to our business.
Absolutely brilliant service and…
Absolutely brilliant service and workmanship! I had a wonderful experience and trust them completely. Very honest and thorough.
Abbie was very helpful and super efficient, thank you for all your help.
June 30, 2023
Unprompted review
Reply from Hlmotors
Thank you for taking the time to review. It means a lot to our business.
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