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HM Chairs Reviews 

123
•
TrustScore 5 out of 5

4.8

Office Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express deep appreciation for the exceptionally fast and reliable delivery services, noting that packages arrive very securely and ordered items match online descriptions perfectly. People also point out that the digital online platform is very helpful for identifying correct replacement parts, while customer support offers kind and efficient overall assistance throughout. Buyers often share that the refurbished chairs look and feel brand new while providing incredible comfort during daily use. However, some people mentioned experiencing initial delivery hiccups, receiving a faulty item initially, or finding that a specific chair design simply did not clearly suit their personal needs fit-wise.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of both... See more

Delivery service

Clients share positive opinions on delivery service, highlighting swift shipping and items arriving on time.... See more

Quality

People report positive experiences with quality, expressing high satisfaction and finding items well made and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick delivery and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer support ive ever had. Delivery drivers were helpful and brought it into the house and even offered to help me carey it up my stairs. I couldnt have asked for a better phone expe... See more

Rated 5 out of 5 stars

ordered a hydraulic gas lift replacement for my old herman miller size c aeron with the cylinder removal kit. Came quickly and the process to switch over was pretty simple so my chair was back to n... See more

Rated 5 out of 5 stars

Bought the replacement arm pads for the Humanscale Liberty chair. Arrived in time, decent quality (not as soft as original but pretty good), and fit very well. Basically nothing to complain about in t... See more

Rated 5 out of 5 stars

I recently purchased a refurbished Mirra chair from HM Chairs. There were a few initial hiccups with delivery and a minor issue with the chair, but the support from Adam was genuinely exceptional. He... See more

Company details

  1. Office Furniture Store
  2. Furniture Accessories
  3. Furniture Repair Shop
  4. Used Furniture Store
  5. Used Office Furniture Store

Written by the company

Based in London, HM Chairs specializes in high-quality Herman Miller office chairs and replacement parts. We offer a wide range of products, including the iconic Aeron, Mirra, and Embody chairs, along with essential chair parts such as arm pads, casters, and seat pads. Our services include expert refurbishment to restore chairs to like-new condition, ensuring comfort and durability. Customers can enjoy competitive prices, a price match guarantee, and both national and international delivery options. Visit our showroom in London or shop online to experience the comfort and quality of Herman Miller chairs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

123 reviews

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4.8

All reviews

(123)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Great seat and great service

I'm sitting on the Aeron chair writing this review. There is a reason why other office chairs are compared to it - it is simply the best chair for office work.
HM Chairs offer a great service - the level of refurbishment is excellent - hard to know its actually a second hand chair.
I can thoroughly recommend HM Chairs

June 28, 2024
Unprompted review
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Reply from HM Chairs

Thanks! We are really happy to know that people are happy with our services! And most of all thanks for taking some time out to leave a thought ❤️😀

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Rated 5 out of 5 stars

Excellent customer service and a great…

Excellent customer service and a great product. The mesh and arm rests of my £400 Aeron chair are in perfect condition. Highly recommend.

June 29, 2024
Unprompted review
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Reply from HM Chairs

Than you soooo much Conor! You are a star! We appreciate your thoughts 🙏 and hope you enjoy your Aeron chair.

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