Hodr Ice 

I placed and paid for an order on 20/09/23.
I have waited nearly a month for the ice bath with only generic replies to my emails, no reply to web chat or Facebook and I am still in the dark whether I will ever receive the ice bath. It was bought for my son as a birthday present.

Much like everyone else’s experience I waited an ice age for delivery with the poorest communication and customer service I’ve ever experienced by a long long way. After chasing them on Facebook as I couldn’t get any replies from email and the website chat I finally got my pod after two months, it arrived without the berg boxes, this was over a month ago. I’ve sent multiple emails and contacted them again on Facebook and they promised to send them out on two occasions. I also ordered some shorts 6 weeks ago that haven’t turned up either, again the company won’t respond about their whereabouts. The pod is useless without the berg boxes because you can’t get it cold enough without emptying £10 of ice cubes into it. Shop around before buying from this company, I really hope trading standards investigate them, you can’t run a business so badly and be able to keep trading.

Again the same position as most the people who have ordered. No personal replies to any email just generic responses pre written to bulk send. Ordered on the 26th July and still no dispatch date. Was told the order would be released by 2nd of September but still nothing. Non existent customer service got scam written all over it. Company director has formed 4 new ltd companies this year and is also the director of gorilla war wear, a company well known for shocking customer service and ridiculously long lead times and delays.

My last response from HODR on 31st July was that a refund had been issued.
IT HAS STILL NOT BEEN RECEIVED!
I’ve given more than enough time for it to be received but as expected it’s not been issued.
Terrible service and abysmal treatment of customers.
This is theft and I am taking this further.

Communication with this company is non existent! I've tried Instagram messaging I've tried the chat box on the website again no replies! I've emailed twice in 5 days and just received the automated response of custom delays. I'm left with very little alternative but to inform my bank to retrieve my money. If this company is real and not a Scam all it needs is some decent Coms. Also noticed it doesn't like people leaving true and honest reviews on its Facebook page by deleting the posts!!
What do they have to hide??

Update....
After 2 more emails still no communication from Hodr and also 2 Facebook posts removed, this has led me to find the directors name Christopher Timothy John Hughes and his history of dissolving companies. Currently he has another failing company Gorila war wear check out the reviews on Trust pilot, it has a very similar business pattern of taking people's money and not delivering the product. Trading Standards will be getting informed!

Update 2...

Finally some correspondence from Hodr ice. I will say the reply email received on the 11th was a generic auto response as stated above. We will see if my order is dispatched tommorow and I receive delivery. If so my review will be amended accordingly

Update 3
I received an email from Hodr on the 15th September advising my ice bath had been dispatched and received delivery on 19th September so I can verify that this company is not a Scam as previously suspected! Just an extremely poorly ran company that really needs to improve its comunication and then the majority of its customers would be more sympathetic towards the stocking issues!
The product itself is very good and worth the money. Ive used it a few times now before writing this and love it! As for the Hodr ice blocks, they are just left over take out tubs, so think what you will. All in all sort out your coms Hodr and you will have a decent company with a decent product.

Order No. 10479 Placed on Aug 16, 2023

Terrible customer service.
Received 1 email saying delayed at uk customs and offered £50 voucher. Heard nothing since.
Now having to request a refund through a review website as nothing else gets responded too.

Ordered a hoodie with a voucher that Hodr supplied,paid the postage.
Still no hoodie
Still no communication ,ignored 2 emails.

Please refund me ?????
Update 05/10/2023. still NO communication,still no product. Thinking of taking this further Christopher Timothy John Hughes.

For Order no. 10229
I placed this order on 17th July 2023, received an email to confirm my order of the FJORD FLOW 2.0 ICE CAPSULE £179.99. I ordered this one as there were delays on the cheaper starter kit one. So thought I'd get it quicker but sadly not. I still HAVE NOT received anything and when I email I get an automated response which each time adjusts the 'Shipment dates' and how many orders they have backlogged.
I spent nearly double the amount in the hope the one I ordered wouldn't be delayed. Lots of people saying this is a scam, unfortunately it's looking like they may be right. Glad I paid for it on my credit card as their Team can look into it for me when I decide to pursue.

Still holding out hope that it turns up and is as amazing as it looks in the videos.

..........to be continued
Update: on 11th Oct get a notification that Hodr Ice are refusing my claim for a refund, they are not accepting the dispute I raised through my bank but failing to communicate with my bank as to why. No emails, no product received, its been 3 months since I placed the order!!...

I placed an order for FIRE + ICE CONTRAST THERAPY COMBO SUBMERGER PRO+JOTUNN INFRARED SAUNA BLANKET on 15 July order no. 10204. I received the ice bath on 19 August. I have not received the infrared sauna blanket which is part of the deal and obviously I wanted to use alongside the ice bath. Also did not receive a £50.00 voucher as promised for the delay in receiving these items. Please could you let me know what us happening as I have no response from my emails to you.

I ordered this ice bath due to the size on the 14th July order 10202(just waiting for £50 voucher). Had issues with communication, I did send more than one email and put comments on the FB wall as people were getting responses but received it on the 11th August after getting an email from Hodr and DHL the day before. Should update their social media if not responding to individual emails at the moment so all their customers can see and leave the team to get on with the orders. Thanks for getting the item to me and I definitely can confirm it’s not a scam like some are saying it’s just a case of a good product flying out the door quicker than they are arriving or being pack. Hope you guys get back on track to show everyone how good the tubs are. Good luck

Only complaint is how cold it was getting in! Great service.

Very happy with my ice tub.
Would recommend good price and excellent quality.
Looking forward to starting my journey.

Great product, easy set up. Really delivering lots of health benefits. Thanks !

I've waited and waited. Been reassured at the beginning, given a voucher to order a piece of clothing if only to keep the order in. Then nothing. I got told the item should be with me but when I replied, nothing again. I'm really hoping this is a business struggling, I'm really hoping for that some contact is coming, a dispatch. Orders are 10165, placed 9th July and 10225 placed 17th July, I've put my faith in this company through the delays and still nothing. If you read this, please resolve, because there is no other option left other than resolving through the bank and reporting it.

UPDATE: I really wish I could be more positive, but Hodr, there is still no contact despite the reassurances in public on here. It's so disappointing that a representative comes here to publicly placate people putting honest reviews and yet don't follow up in private. I genuinely don't know what more can be done?

I will update further as this progresses to give honest feedback for those viewing the reviews, because after the response, it would be easy to presume all was being sorted.

Update 07/09/23: Still no delivery, still no dispatch notification. Hodr this is really really frustrating now. These messages being posted publicly just don't seem to be followed up, no contact whatsoever privately as previously promised on here. Where is the order?

Update:11/09/23
Having heard nothing publicly or privately from Hodr, two unfulfilled statements posted on here and no hope right now of getting my orders from early and mid July of the ice bath and the hoody I will be contacting my bank first thing in the morning to request the money back. The fact that the adverts are going back out on social media, comments appear to be being deleted on social media and the lack of all Comms is meaning I would recommend no one to end up in the same situation as me by ordering. Hodr there's a lot of people who have zero idea what's going on, who trusted you and have been let down over and over again.

Originally placed order on 29th July (ON 10368), by wife and she's still waiting for a refund due to the PayPal issues.

I placed a separate order on 7th August (ON 10444), still waiting for any reply to emails.

I've just had a minor operation a few days ago and recovery was one of the main reasons for purchasing this.

We're currently £200 out of pocket...

Guys please do the right thing, make it a priority to respond on here and via email to put people's mind at ease.

I'd suggest you stop taking orders as this is going to be very damaging for your new business until you catch up.

4/9/23 Edit:
Still waiting for any notification from your courier. Even though you confirmed 4 days ago that this was dispatched and on its way... Please can you sort this out.

My wife is also still £100 out of pocket.

4/9/23 Second Edit:
Thank you guys, just received an email notification from DHL with tracking number!!

Just the wife's £100 refund to sort now... ON 10368.

5/9/23:
Quickly received via DHL. Opened and put up in living room to check. It's huge, didn't quite appreciate the size. Seems very sturdy and great quality. Thanks guys.

14/9/23:
Finally wife has been refunded via a request to PayPal.

The pool is great, very thick materia and huge. My only small point would be the cover which isn't great.

I first ordered on 1 Aug Order No.#10379 and then got notification of a refund via PayPal. The refund sat pending for 5 days then it was cancelled. They followed up with a message to re-order using their new payment gateway which I did order no. #10413 and still no sign of either the original refund or delivery of the new order. Had some correspondence on Facebook messenger promising dispatch on 15th. No sign or further email correspondence re update.

Can only assume this company is a SCAM and will be reporting to trading standards and credit card company if I don’t hear back soon.

Treat with caution - I only hope this is a fledgling company struggling to keep up. An update is the least I expect.

SO ANOTHER 10 DAYS HAVE PASSED.
STILL NO REFUND.
STILL NO REFUND.
HOW MANY MORE REVIEWS SHALL I WRITE .
ILL WRITE ON HERE TILL I GET MY MONEY BACK.
DO NOT BUY FROM THIS SCAMMING COMPANY!!

Item ordered over a month ago (#10337) . No contact or communication from the company informing or explaining why the delay, but was happy to be patient and wait.

Emails sent requesting an update. No response.
Email sent requesting a refund. Completely ignored.
Starting to question how genuine this company is and whether it is all just a scam.
Opened refund case with PayPal as there seemed to be no alternative.

***EDIT***
Received an email on Monday 04/09/23 claiming my order will be dispatched before Friday 08/09/23 (some 44 days after order). Not received any tracking details or confirmation this has happened. Seems to be prolonging the agony!

***FINAL EDIT***
Needless to say, no ice bath has been seen. Thankfully, a refund through PayPal has been agreed. I could happily rant about the experience and service and shocking treatment of customers. Ultimately, all I can say is - don't bother buying from this 'company.' Buy from somewhere else, receive your product and enjoy it.

Follow up to my previous post. Have messaged asking for a refund on Facebook. Still absolutely zero response despite them having seen the messages.

100% a scam.

Every time a negative review goes up a ‘paid for’ scam TrustPilot review is posted.

This company is 100% a scam it seems and now going to report to CAB / Trading Standards. Encourage others who have fallen foul of these guys to do the same.

My order is legit from July 28th - number 10354. No comms and no sign of product. Absolute scam artists.

Seems Trustpilot is the place for fraud, given the number of paid for reviews they’re pushing whenever a negative is posted.

UPDATE:
30/08/23: Hodr Ice haven’t emailed or made contact as promised in Amy’s review response below (yes, I’ve checked junk folder). Let’s see what tomorrow brings… still look like a scam.

UPDATE:
02/09/23: have received a despatch email (have had one of these before so nothing to get excited about), however as before NO tracking link. Have received a message on Facebook just to say that I should have a despatch email and that manager would call me. Surprise, surprise still no call from the manager. If this turns up great and I’ll update accordingly, but my views currently still remain the same and if this doesn’t appear this week CAB and TS getting all info. Their Facebook ads are still removing any negative comments and ‘fake’ paid for reviews still appearing on this site to offset the negatives.

Avoid at all cost

I placed an other with them on the 28th they have taken my money but I have had not confirmation from them at all I have emailed you several times al fb messages instagram messages and there on line chat with no reply. I used a very well known tic toker discount code he too has asked about my order and still no reply. This was a birthday for my husband needless to say his birthday has been and gone

Absolutely disappointed
I would have like my order to be fulfilled