Hodr Ice 

I ordered on the 26th july and I have not heard anything from this company from multiple emails I have sent, I believe this is a scam company or they are terrible at customer service. I would avoid orsering from them.

Ordered on 19th May, told delays and would be released on 12th July, offered voucher for delay and still no product or response. People still ordering after my order date and receiving product.
Not sure what’s going on but no response from business. Ord no. 10020. After posting here finally got correspondence and order finally got delivered.

Originally placed order on 29th July (ON 10368).

4th August received an email from Hodr Ice explaining issues with PayPal and that they were no longer using them. I was advised the refund would be processed and to place another separate order.

PayPal confirmed the same day that refund is on its way.

10th August PayPal emailed and confirmed that refund didn't complete and advising to contact Hodr.

DM to Hodr on insta has been read but no response. Also 3 emails sent but no response.

Still waiting for refund.

Husband placed separate order on 7th August (ON 10444), still waiting for any reply to emails.

Communication and customer service is key, for any business and especially start ups, in order to manage expectations.

Generous lead times need to be stated at check out, in order to manage expectations and this would probably reduce the amount of emails/dm's I'm assuming you're having to deal with.

No contact, PayPal refunded. Time to post on social media but not respond to customers. Shambles of a company. Do not order.
Passive aggressive responses on here. I think half of the 5star reviews are fake. Avoid.

Unfortunately delivery was delayed slightly, however a new product with such a high demand, this is expected.

Tub arrived and was better than expected! I'm 6ft 3, and weigh 25st and I can easily submerge my full body and head with ease. I'm not as "nimble" as most people, but standing up in the tub is easy too, due to the space.

Mine did arrive without a thermometer, however, when I've read the order it doesn't actually state it comes with one, I'm not really fussed by this as I much prefer my yellow rubber duck.

Really don't understand the comments regarding "scams", people seem to be that used to shopping with prime and expect same day delivery! Good things come to those who wait!

Scammer, avoid.

Nothing received and PayPal refunded me after complaint.

EDIT TO REPLY TO HODR - refund was only received from PayPal after raising complaint. You did not refund me, PayPal found in my favour. At no point in process have you responded to any of my contact.

I emailed daily for a week after the 10 day period was over due to no tracking details or order received and got no response. Raised a claim with PayPal who refunded as soon as date reached, I assume due to no response from Hodr.

Previous review posted below but I wanted to update with PayPal outcome.

10161 my wife ordered me one of these 3 weeks before my birthday hoping it would be here with plenty time to spare. She received an email 1 week after placing the order saying our order had been stopped at customs which is fair enough, the company offered us a £50 voucher for the inconvenience which was fair, since then my wife has sent several emails over the course of 4 weeks and not had a single reply, my order came at the beginning of the week with no £50 voucher in sight. Terrible customer service, I hope I do not have any issues with this ice bath as I probably wouldn’t even attempt to even consult with them. I am seven MISSING the 6 I’ve Beth blocks that my order was supposed to contain. Terrible experience. Rip off, Empty promises

I ordered and paid for my ice tub on the 23 July. On the 2nd August I received an email informing me that there would be a delay dispatching my ice tub due to issues outside of the companies control. I was offered a refund or the ability to keep my order and receive a voucher as way of compensation. I replied and informed the company that I was happy to wait and thanked them for keeping me informed. They never responded to my email and then unexpectedly refunded the money into my account on Friday 11 August. I have made several attempts to contact hodr ice via the email they provided and as a last resort on their Instagram page. They have ignored every attempt I have made to contact them and have deleted my comments from their Instagram posts. The product looks great but the customer service at hodr ice is absolutely abysmal.

Ok so ordered mine even knowing there would be delays, however had a call asking me to cancel online and redo via Paypal, something about there online card payments wasn't going through, seemed genuine and they said would expedite my order, put through on my partners account (Saskia CM). Now not heard anything ordered back on 26/7 now 17/8, no replies from contacting the company, so I wonder how much i have to hold before i have to put a claim to recall my payment?? would rather have the product it looks fantastic.
Still hoping
Danny K.

Ordered 10 days ago, which was when it stated on the website it would be dispatched due to high volumes. I have emailed 3 times just to make sure everything went through okay as I had heard nothing other than that they had received my order. I have had no response at all, I had saved up to get myself an ice bath as a treat because I know the benefits and it will really help me. Little did I know I would be let down by a company who doesn't seem to care about the customer journey. Wish I had done more research and found this page sooner, absolutely gutted to not have what I paid for. I have contacted my bank to get my money back through them
Tried email and Instagram and no contact at all. I will be taking my business elsewhere
Would not recommend at all, the product might be great but the customer journey has been horrendous and quite stressful

Your product can be the best on the market but without good customer service it will never catch on. I'm sure this product when I receive it, will be fantastic. But right now I am in limbo. Order on 27th July and I've heard nothing. Contact them via email you get automated responses. Contact then on social media and they ignore/delete comments and then limit comments on posts. Delays and backlogs are one thing but to not communicate you're having these issues and leaving customers guessing is shocking. Even now you can go on their website and place and order as I'd they'll be dispatching right away because there's not a single mention of supply issues or expected delays in shipping. What looks like a great product is let down by poor communication and customer service.

To add to this, last week I received a comment from them stating my order had been dispatch. No email or contact from a courier. I asked them for a shipping number etc almost daily no reply. Finally got an automated email to say it had left their warehouse. An antire week after they informally told me it had. Then today it has arrived and the ice bath itself is a decent enough quality. However, the berg boxes to make the ice are missing. I've emailed and contacted via Facebook. I wonder how long it will take them to acknowledge this.

Took money but never delivered. When contacted just automated replies saying problems with the supply chain. When asked if I could cancel the order which was one Month late! Now no response at all

I ordered on 16 july , as of yet i have not received any info as regards to my order , shipping etc.I have sent numerous emails to which the response has been an automated one , about backlog etc,or just dont get any reply , i cant see how people have gave these 5 stars , saying great customer service etc, who is this mystical Amy who responds straight away?Hopefully someone from Hodr responds to this review
Just received an email and reply from the not so mystical Amy , my order has been sent out today via dhl , no tracking number though, will update my review when the order arrives.
So i received my order today , it seems well made and is massive , im 6ft 5 and fit comfotably.The orders do take longer that specified, its the repeated robotic emails that annoy many people , the customer service could be better, i will change my 1 star to a 4 but you need to sort it out

Product ordered on 17th of July, confirmation email received immediately after money taken, Multiple emails sent for a polite advice on when delivery might be, on the website it did say 10 days which I did see, but after multiple emails and Into day 8 of 10 still no advice of fulfilment of my order, I know this is small print but everything I've ever ordered always gets an advice of delivery time regardless of smallprint, Out of 3 emails sent I only got one reply asking for my order number to which I gave and had no reply, To this end I had taken the decision too complain on Facebook, I had a reply on messenger and was advised I would be refunded with no timescale on this and I cannot see one one the website, so apologies if this is somewhere I can't find? I was promptly blocked! On FB Msg so the only proper reply I had thus far was closed off! Very professional! Running a business means dealing with Unhappy customers also (while in possession of my money I am still a customer) another polite email sent 2 days ago, still no reply, I understand you may be busy, but if people don't get a reply (I don't seem the only one other negative reviews) but it's imperative basics such as answering all emails are done, I'm sure if I was another customer and wanted to buy it would be an answer, all you have to do is refund me and I might stop complaining! I don't get pleasure leaving this review but what else am I meant to do!?

Terrible company to do business with. They communicated that the item would not be back in stock until august 10th, but somehow this is not a back order. I placed my order in early July with the expectation that it was in stock and would ship within a reasonable 2-3 business days. Here we are two weeks later and the company does not have stock, but claims that there is no back order. So really quite pathetic.

Here is their response: “ We hold stock here and have regular new shipments as is common practice. We have to stagger these very carefully as it is a 60 day turn around from the manufacturer. As we are coming up the end of our stock reserves replenishments will arrive and we allow adequate time for margin of error. I believe you are confusing back order with supply chain.”

If you do not have stock to complete an order and stock replenishments have not arrived, that is literally by definition a back order. It doesn’t matter if you have new stock on order, it’s still a back order, if there’s deficiencies in your supply chain, that’s still a back order. Literally, an order that cannot be fulfilled is a back order.

Avoid this company, plain and simple.

As you can see from their response below, they’re also really good at customer service and explaining things from one point of view. Completely failing to recognize from the consumers point of view, supply chain doesn’t matter. Your items are still on back order and I don’t want a badly made t shirt with your brand on it.

Mine has arrived today! Was also given a £50 gift voucher as there was a slight delay with my starter pack! Im
So Impressed and can’t wait to try it all! Thanks guys

Purchased an order back in May - Still nothing, emailed, told it's delayed, usual rubbish, had a voucher etc - Now radio silence, I've raised it with my bank. Avoid, looking at previous companies involved with the individual who owns this company, there is a massive pattern.

I placed an order on 8th July (10175), today being 17th July, I received an email acknowledging my order and told shipping details would be sent. I have tried on numerous occasions to email their help desk I keep getting undeliverable messages in response and have no other means to contact them to get an update on my order. I am concerned that no information has been forthcoming about my order. Any response to this will be greatly received.

Update 18 July Host Ice got in touch yesterday to let me know a shipment is delayed and that they had sent out an email informing people however I hadn’t received it, they offered a £50 clothing voucher as a gesture of goodwill. I am happy to wait as I believe this is one of the best products on the market.

This company could be a scam.
I bought a ice starter kit. Fortunately through Paypal. No products are stocked by them. They claim they have a container load being held up. But are selling goods without having them in stock. They now sent me an email saying I have to wait over 1 more months for their container to be released. I'm not waiting 2 months for an order. Possibly a scam.

This company needs to stop advertising until they have goods in stock.