Holden Group Reviews 

Very friendly and helpful

I originally had a appointment for 25th march and I thought it was 31st and they where very underwhelming. I've booked my car in again the lady was very helpful and we got car booked in for next week. From day one of dealing with them from getting the car on mobility which was superb service because they gave me several test drives and made everything so easy. So I would recommend Holden Garage at Norwich to everyone.

Lisa was polite, friendly and helpful when I booked my MOT/Service.

Booked my car service and MOT with Ron Eskdale, who was polite and very helpful.
I have no hesitation in recommending Holden Kia in Norwich who have been a breath of fresh air, in regards to main dealers, since I first went to their showroom in 2024.

I booked a service through Ron Eskdale he was very helpful and knowlageable so thank you Ron for all your help, look forward to seeing you when I have the service.

It was a pleasure to speak to Mr Eskdale today who dealt with booking my M.O,T. and service in an efficient, courteous and friendly manner,

VERY GOOD SEREVICE FROM THE STAFF WHEN BOOKING THE CAR IN FOR A SERVICE, AND HAVING TO CHANGE IT AT THE LAST MINUTE. SAMANTHA FULLER KEPT US FULLY INFORMED BY EMAIL AND PHONE. VERY GOOD PEOPLE SKILLS

Booking the first service for our Volvo. Lisa was very helpful - all sorted very quickly and efficiently.

When I rang Kia to confirm details of my forthcoming annual service Ron Eskdale was extremely helpful. He confirmed all my details and when I requested advice re replacing my tyres he offered advice as to the best ones for my particular need and told me of the total price I would have to pay, which was very helpful. Overall he was very informative and friendly when answering my call.

I had to book my car in for a recall. Spoke to Samantha Fuller who was very helpful and friendly. Booked me in all done nice and quickly. Very efficient.

Excellent service from Ron, he helped advise on the correct service for my Sportage and took time on our call to understand what I needed and when it could be done. Top stuff.

Easy to book service. Very friendly.

Booked a service with Kelly-Marie at Kia Holden Norwich she was very professional and friendly finding a time to suit me and explained everything to me clearly

As a new customer of Volvo Holden Group, it was a real pleasure to speak with Matthew who was informed, helpful and welcoming and I was able to confidently book the car for a full service and MOT.

Friendly and helpful

I had a puncture in a front tyre, and after taking it to my local tyre repair centre, was told that it could not be repaired because the tyre tread had been partly scrubbed off as the wheel must have been out of alignment. The centre could not obtain a replacement tyre in time for me to travel a 200 mile journey the following day. With a tyre that presumably was now dangerous and illegal, I contacted Holdens that morning, explained the situation and expected a reasonable service there, as this was the second car I had obtained from them, and had always had those cars serviced there. I was told they could not fit it in for a further 4 weeks! But I only wanted a tyre change and not a full engine overhaul! I then spoke to the sales team who had sold me the car, expecting some help from them, but I was told they could not supply the tyre within the timescale, and suggested I ring round various city tyre services to get the job done. Bear in mind that once when they were servicing my car and it needed a new tyre, it was obtained and fitted within that service period. I appreciate that they cannot stock every type of tyre, but they obviously had a reliable source who could supply a tyre as needed. Now that I had to travel 200 miles to Sussex the following day, I had no option but to use a temporary sealant which probably was not legal, nor was the tyre for the journey ahead. Once in Sussex I managed to obtain a replacement tyre from a very helpful service centre so that I was at least legal for my return journey.
I find that extremely disappointing service from Holdens from whom I had expected much better.

Called Holden Volvo Norwich today to arrange annual service. Got through easily and spoke to a very friendly and efficient Ron Eskdale. Very helpful, covered off all of the options, gave prices and made booking very easy. I wish dealing with others businesses was this straighforward.

Excellent service. Got booked easily. Very helpful staff.

Contacted Holden Kia Norwich to book an MOT for our car. Lisa was professional, pleasant and helpful. In the years I’ve been using this company I’ve nothing but praise Excellent thank you

Very helpful and efficient customer service. Full marks!