Holiday Bay Reviews 

1,149
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 449 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the dedicated staff for being exceptionally helpful, patient, and quick to answer all questions throughout the entire booking process. Consumers note that professional travel planners tailor custom itineraries smoothly, offering expert advice and ensuring stress-free preparation for truly memorable holidays abroad. However, some people mentioned experiencing poor communication, disorganised arrangements, and a noticeable lack of support when unexpected issues arose during their travels. A few reviewers also noted frustrating problems regarding delayed airport transfers and inadequate assistance from customer care when they needed help the most.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their exceptional helpfulness and professionalism during... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and patient customer service.... See more

Service

Customers had positive experiences with service, describing the planning process as smooth and efficient.... See more

Booking process

Clients share positive opinions on booking_process, describing the experience as smooth, easy, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In planning a trip to Japan for the Cherry Blossom time - I wished to visit Toyko - Kyoto - Osaka and Hiroshima. - I had tried on my usually travel site, but the different visiting stops it could not... See more

Rated 5 out of 5 stars

Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more

Rated 5 out of 5 stars

I have been trying to sort a special trip out for our wedding anniversary & Rozi Reed has gone beyond expectations. They have put together a great trip and have answered all our questions & meet all w... See more

Rated 5 out of 5 stars

I asked for a quote. for Poland. Alex was quick in answering my questions. and helpful in the suggestions for alternative dates. and airports. I asked for atol certificate number. and he prompt... See more


Company details

  1. Travel Agency

Written by the company

We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,149)

437 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke to Becky regarding booking a Universal holiday

I spoke to Becky regarding booking a holiday to Orlando Florida. Becks was very knowledgeable about the hotel and resorts and ticket types for Disney and Universal. Becks was very patient as I was asking a few questions regarding flights, hotels and tickets which Becky answered, fantastic customer service

August 5, 2026
Unprompted review
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Rated 5 out of 5 stars

I have been trying to sort a special…

I have been trying to sort a special trip out for our wedding anniversary & Rozi Reed has gone beyond expectations. They have put together a great trip and have answered all our questions & meet all we asked for. I will definitely be booking a trip very soon all down to the professional help from Rozi

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of dealing with Bob…

I had the pleasure of dealing with Bob regarding a long haul holiday package .
Nothing was too much trouble, he was so patient and professional and above else extremely approachable and friendly. Wouldnt hesitate to to contact this company again

August 2, 2026
Unprompted review
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Rated 5 out of 5 stars

In planning a trip to Japan for the…

In planning a trip to Japan for the Cherry Blossom time - I wished to visit Toyko - Kyoto - Osaka and Hiroshima. - I had tried on my usually travel site, but the different visiting stops it could not cope with , so I turned to Ava Grace at Holiday Bay. who sorted out all the flights and hotels in quick order, I did want to change one hotel as low rating, but Ava was onto it with no trouble.. Will certainly consider Holiday Bay for my next Double stop booking

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Ava Grace

Ava Grace, went above and beyond her duty to sort out my holiday, I'm really impressed with the company and my holiday advisor.

July 29, 2026
Unprompted review
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Rated 5 out of 5 stars

I rang holiday bay after seeing an ad…

I rang holiday bay after seeing an ad on social media,I spoke with Jason who was professional and had a wealth of knowledge with regard to our chosen destination(Thailand) he went above and beyond tailoring our holiday to suit our needs and was patient and helpful with the various customisation of the holiday,I was dubious re the situation in the middle east(USA/iran) but was under no pressure to continue with the booking,in the end I decided to wait to see what would happen re the war, Jason was very understanding and empathetic, I will use Holiday bay in the future as Jason was so professional and proficient, and would recommend this company to anyone looking to book a holiday.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

We did not book with holiday bay just…

We did not book with holiday bay just as we got a last minute deal with another company. However, iszamme was amazing, patient and kept in close communication trying to work some out for us. Very good service.

July 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Messaged this company in reference to a…

Messaged this company in reference to a long haul holiday.. AVA was the member of staff that helped me through everything she went above and beyond what I expected to help me find the right hotel the whole package really well done look forward to dealing with you again thanks for everything

July 17, 2026
Unprompted review
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Rated 1 out of 5 stars

The communication with this company is…

The communication with this company is poor also the stress and anxiety leading up to trip away is awful

July 29, 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you for taking the time to share your feedback. We are sorry to hear that you have felt stressed and anxious in the lead-up to your holiday, as this is never the experience we want for our customers.
We would like to clarify that we have been assisting you since Tuesday after you experienced difficulty logging into your easyJet account to view your booking. To help resolve this, we emailed your flight voucher directly to you and, together with your travel documents, provided detailed step-by-step instructions on how to access your flight booking through easyJet.
Regarding the confusion over checked baggage, we explained that checked luggage was not included as part of your holiday booking. To ensure complete transparency, we also provided a copy of your booking confirmation along with screenshots of the original chat conversation confirming that checked baggage was not included.
We apologise for any inconvenience or frustration caused and appreciate your feedback. We remain committed to assisting you and wish you a pleasant and enjoyable holiday.

Team Holiday Bay.

Rated 5 out of 5 stars

Holiday pricing

Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch with him again in the future.
Yours sincerely
Mr Paul Bradshaw.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Multi centre holiday

We were looking to do a holiday of a lifetime and were connected to Denver whom handled our request efficiently, any queries we had were answered and our holiday was arranged. When I had an issue I got in touch and it was dealt with, the communication was easy and not a problem. Very happy with the whole process and looking forward to our multi centre travel next year 😎 We would definitely recommend this holiday company to anyone looking to book this kind of holiday.

June 2, 2026
Unprompted review

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