Holiday Bay Reviews 

1,165
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 431 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the level of service, noting that staff members are extremely helpful, dedicated, and attentive to detailed requests. Many people found the booking process to be smooth, easy, and hassle-free, with agents demonstrating remarkable patience throughout the planning stages. However, some customers expressed deep dissatisfaction, pointing out that the company failed to honor bookings, and the support dropped off after payment. A few other people also felt that communication was poor, citing instances of ignored messages and slow responses, leading to unnecessary stress.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional helpfulness and professionalism... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and professional agents who tailor... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional attention to detail,... See more

Booking process

Consumers find booking_process to be smooth, easy, and well-organised, with many highlighting the... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising representatives for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In planning a trip to Japan for the Cherry Blossom time - I wished to visit Toyko - Kyoto - Osaka and Hiroshima. - I had tried on my usually travel site, but the different visiting stops it could not... See more

Rated 5 out of 5 stars

Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more

Rated 5 out of 5 stars

I have been trying to sort a special trip out for our wedding anniversary & Rozi Reed has gone beyond expectations. They have put together a great trip and have answered all our questions & meet all w... See more

Rated 5 out of 5 stars

I asked for a quote. for Poland. Alex was quick in answering my questions. and helpful in the suggestions for alternative dates. and airports. I asked for atol certificate number. and he prompt... See more


Company details

  1. Travel Agency

Written by the company

We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,165)

453 reviews in the last 12 months

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Rated 5 out of 5 stars

I had the pleasure of dealing with Bob…

I had the pleasure of dealing with Bob regarding a long haul holiday package .
Nothing was too much trouble, he was so patient and professional and above else extremely approachable and friendly. Wouldnt hesitate to to contact this company again

August 2, 2026
Unprompted review
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Rated 5 out of 5 stars

In planning a trip to Japan for the…

In planning a trip to Japan for the Cherry Blossom time - I wished to visit Toyko - Kyoto - Osaka and Hiroshima. - I had tried on my usually travel site, but the different visiting stops it could not cope with , so I turned to Ava Grace at Holiday Bay. who sorted out all the flights and hotels in quick order, I did want to change one hotel as low rating, but Ava was onto it with no trouble.. Will certainly consider Holiday Bay for my next Double stop booking

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Ava Grace

Ava Grace, went above and beyond her duty to sort out my holiday, I'm really impressed with the company and my holiday advisor.

July 29, 2026
Unprompted review
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Rated 5 out of 5 stars

I rang holiday bay after seeing an ad…

I rang holiday bay after seeing an ad on social media,I spoke with Jason who was professional and had a wealth of knowledge with regard to our chosen destination(Thailand) he went above and beyond tailoring our holiday to suit our needs and was patient and helpful with the various customisation of the holiday,I was dubious re the situation in the middle east(USA/iran) but was under no pressure to continue with the booking,in the end I decided to wait to see what would happen re the war, Jason was very understanding and empathetic, I will use Holiday bay in the future as Jason was so professional and proficient, and would recommend this company to anyone looking to book a holiday.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

We did not book with holiday bay just…

We did not book with holiday bay just as we got a last minute deal with another company. However, iszamme was amazing, patient and kept in close communication trying to work some out for us. Very good service.

July 30, 2026
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Rated 5 out of 5 stars

Messaged this company in reference to a…

Messaged this company in reference to a long haul holiday.. AVA was the member of staff that helped me through everything she went above and beyond what I expected to help me find the right hotel the whole package really well done look forward to dealing with you again thanks for everything

July 17, 2026
Unprompted review
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Rated 1 out of 5 stars

The communication with this company is…

The communication with this company is poor also the stress and anxiety leading up to trip away is awful

July 29, 2026
Unprompted review
Holiday Bay logo

Reply from Holiday Bay

Thank you for taking the time to share your feedback. We are sorry to hear that you have felt stressed and anxious in the lead-up to your holiday, as this is never the experience we want for our customers.
We would like to clarify that we have been assisting you since Tuesday after you experienced difficulty logging into your easyJet account to view your booking. To help resolve this, we emailed your flight voucher directly to you and, together with your travel documents, provided detailed step-by-step instructions on how to access your flight booking through easyJet.
Regarding the confusion over checked baggage, we explained that checked luggage was not included as part of your holiday booking. To ensure complete transparency, we also provided a copy of your booking confirmation along with screenshots of the original chat conversation confirming that checked baggage was not included.
We apologise for any inconvenience or frustration caused and appreciate your feedback. We remain committed to assisting you and wish you a pleasant and enjoyable holiday.

Team Holiday Bay.

Rated 5 out of 5 stars

Holiday pricing

Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch with him again in the future.
Yours sincerely
Mr Paul Bradshaw.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Multi centre holiday

We were looking to do a holiday of a lifetime and were connected to Denver whom handled our request efficiently, any queries we had were answered and our holiday was arranged. When I had an issue I got in touch and it was dealt with, the communication was easy and not a problem. Very happy with the whole process and looking forward to our multi centre travel next year 😎 We would definitely recommend this holiday company to anyone looking to book this kind of holiday.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Becky at Holiday Bay

Hi, my name is Andy Woodbridge, I have recently been looking to book a 3 week vacation in October. After lots of research I got in touch with Holiday Bay. A lady by the name of Becky took on the task of providing me with an absolutely unmissable bargain of the century. To this moment I do not know how she managed to get such a great deal. She planned everything from departure at LHR and then step by step until our return. Trust me, if you are looking for a step by step vacation with everything catered for, Becky is either at the other end of the phone or online, she definitely will deliver. Not sure if Becky will read this, but if you book with her please thank her on my behalf .

July 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Although due to unforeseen…

Although due to unforeseen circumstances I didn’t go ahead with the booking I had initially enquired about I can highly recommend this company and in particular Rex. Upon my initial request for information I was only met with what I can describe as an instant response to my query with a selection of dates airports. Response was quick and very informative. Even after all Rex’s work it wasn’t a problem to him when I said I could not go ahead. No push to proceed ever came from him or this company. If I do go ahead I will definitely go with this company. Thanks again Rex

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Multi-Destination Holiday

My sister and I had an amazing 2-week travel experience to Asia and Australia. We would like to commend Arya for organizing such a seamless holiday experience from booking our itinerary to selecting comfortable hotels in excellent locations. Every hotel was strategically situated, with easy access to buses, trains, and a variety of restaurants, making it incredibly convenient to explore each destination.
Communication throughout the entire process was outstanding. The booking documents provided were clear, well-organized, and made navigating between different countries smooth and stress-free. Thank you, Arya, for your professionalism, attention to detail, and for making our trip such a memorable and enjoyable experience. We highly recommend your services!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thailand 2026

Hi There

I would just like to say, I have recently been dealing with Becky Hope from Holiday Bay and the experience has been a pleasure and very easy

This type of thing normally stresses me out and has myself questioning everything, leaving me with sleepless before go

Becky has been very friendly and reassuring, answering many awkward questions from myself

However Becky has made me feel very reassured and I look forward to working with her again planning next years adventure

July 10, 2026
Unprompted review

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