HomeSense Reviews 

My husband and I went to the store in Vernon CT. We noticed a beautiful 4 layered basket amd noticed that one basket was broken and missing, so we had asked if we could get a discount? The cashier girl was pleasant and called one of her team mates over to do a price mark down. The item was about 79.00. While we waited for him to finish with the ticket markdown we heard him speak above his breath saying 50.00? Hmm...no that's too generous! When he said that the register girl looked at us and we looked at her and she was a bit uncomfortable when he said that. Then he said not 50 I'll do 69.00. We were very disappointed that he would say something so awful while we were there. He didn't mark it down much. The basket was missing and some of the thread were broken so it could have been sold for 48-50 bucks. We still purchased it because i liked it... it was the way he handled the situation and his character spoke loudly of what kind of people they allow to make decisions there. We thought he could have brought the price down more but he didn't want too because if he did that would have been to kind or generous of him that is very, very sad!!!

Bought a $700 chair that’s supposed to be cord free (free motion chair). It didn’t come with the battery which it should have. That’s the whole point of a cordless chair. They should really have information and have knowledge of the stuff they sell. Most of the people were nice and willing to help but the manager was rude and really didn’t understand.

I would like to thank and praise Justine, and Paul Dade at the Taplow Store, UK. Justine helped me choose the chairs and spoke to Paul to help me arrange delivery as I did not have my correct reading glasses. Paul arranged delivery and helping me with some smaller pieces to my car.
They were both fantastic and cheerful. Made my day. The two arm chairs look amazing on my landing. Thank you. :)

Excellent customer service and support from the Taplow store.

Lovely manner, helpful and quick to support me.

Thank you so much.

This is a review for the Cheadle store and especially the manager, Becky I think her name was. I rang the store to see if an item was available. Becky went out of her way, even climbing over sofas to locate the item. She held it for me then arranged for me to pick it up from the delivery entrance direct into my car. What an amazing service on a busy Sunday afternoon. Thank you to all the staff x

I would like to thank Shelley at the guiseley store .
I saw a sideboard and I went to my local birstal store to purchase it but when I got there it was sold . So I asked the staff if they would be getting any more in they said they don’t know so i started ringing around the other homesense stores .
When Shelley answered at this store she was so helpful she reserved the sideboard for me stating I needed to be there to pay for it when they started trading the next day .
We were an hour away and when we got to the store it had been reserved .
I had my heart set on this sideboard and thanks to Shelley I got it .
She was so polite and couldn’t do enough to help just unfortunate she wasn’t there the day we went so we could thank her personally . Do Thankyou Shelley !!

Outstanding Customer Service from Paul Dade at Homesense Taplow
I have visited the Homesense store in Taplow on many occasions, and I would like to take the opportunity to recognise Paul Dade for his consistently outstanding customer service.
Paul is always extremely friendly, polite and welcoming, and he is always more than happy to assist. Nothing ever seems too much trouble for him, and he always goes above and beyond to make sure customers have a positive experience.
It is a pleasure to visit the store and receive such excellent service. Paul is a real asset to Homesense, and I believe his dedication and customer-focused approach deserve to be recognised.
Thank you, Paul, for always being so helpful and making every visit such a pleasant experience. Excellent customer service!

Hi
This is specifically a review for Home Sense in Taplow. My wife and I visited to look around and we saw a couple of Indian armchairs. We liaised with Paul Dade who was incredibly helpful. We purchased the chairs. He got a flat trolley and helped me load both of them into our car. He clearly explained the return policy etc.
Unfortunately, the chairs did not match what we thought in the living room so I bought them back a few days later. I met Paul who recognized me and straight away, he said 'no problem' for a refund. He got a trolley, came out to the car and helped me unload the chairs.
Refund - no issues at all.
Customer service ought to be like Paul; smiling, cheerful and always willing to help and assist.
Thank you Paul.

Utter atrocious, purchased a £300 unit of which the doors no longer shut and the stone top cracked around 14 days after getting this home, customer service advised it left their store in perfect condition so nothing could be done. If you purchase an item and it fails all by itself in less than two weeks, you would think this was a manufacturing fault, but apparently that did not apply.

Terrible customer service experience.

Purchased an expensive side unit only a month ago, and the marble top split and broke. I reported this to the customer service team, confirmed the purchase date and store it was bought from, and provided photographic evidence of the faults.

Over the phone the customer service team assured me they could help with the situation, however when continuing this conversation via email I was informed nothing could be done.
I asked for a repair or replacement as I still really liked the item. This request was also denied.

Lesson learned, Homesense = poor quality and poor customer service.

Although I had visited the Taplow store many times in the past, I had never ventured upstairs. Recently, following my separation, I have been setting up a new home for myself, so on this occasion I decided to explore—and I am very glad I did.

I was helped by Paul Dade, who was exceptionally friendly, knowledgeable and enthusiastic. He advised me on everything from saucepans, knives and plates to an air fryer. His guidance made the whole experience so enjoyable that I became genuinely excited about choosing things for my new home.

I ended up buying far more—and spending considerably more—than I had originally planned, but I enjoyed every minute of it and was delighted with my purchases. I would highly recommend that anyone visiting the store ask for Paul. He is an absolute breath of fresh air in retail.

Outstanding service from Chelsey Broadheath Altrincham

I had the most wonderful experience at homesense today all thanks to Chelsey. From the moment I walked in, she greeted me with a warm, genuine smile and made me feel incredibly welcome.

She went completely above and beyond to help me find exactly what I was looking for. Her knowledge of the product was impressive, and she offered fantastic recommendations without ever making me feel pressured to buy.

Chelsey is patient, attentive, and possesses a rare kind of positive energy that truly brightens your day. It is clear that she takes great pride in her work and genuinely cares about providing top-tier customer service.

Employers like her are are hard to come by. I will definitely be returning to this store because of her. Thank you, Chelsey, for making my shopping trip such a delightful experience!

Went to the Guiseley store to buy a rug on Saturday 8th. I needed some help and Shelley was brilliant! My rug appeared at the checkout wrapped and ready to go; she even offered to help me get it to my car. The woman serving in the till was equally friendly. Really great experience and a high quality product!

I was served by Joha in the Bedford store, she provided excellent service and I could not reccommend her enough.
Thank you Joha!

Went into local home sense today, wow Halloween stuff out already!! It's July, what a joke , awful experience going around shop ,waste of time

The manager Chris at Homesense(Taplow-Bishop Centre) was so very Helpful,Polite,and went searching for what I needed,so very Pleased with the Purchases,and Will Return to the Store.Great Experience.😊Thankyou.

Bought a Kong dog toy labelled as virtually indestructible. It lasted 10 minutes.
I took it back to HomeSense in Chichester where they basically said so what. Quoted the law, Sale of Goods Act, item must be fit for purpose etc. Manager claimed never to have heard of it...and could not care less.
Really poor customer service

Dear HomeSense Customer Relations,

I am writing to formally express my disappointment regarding the way my family and I were treated at your HomeSense store located at 5752 Hwy 6, Missouri City, TX 77459.

On July 17, 2026, my family and I purchased more than $1,000 worth of merchandise. One of the wall art pieces we purchased was too large to fit inside my GMC Yukon, so I left the store, rented a trailer at my own expense, and returned specifically to pick up the item.

Upon my return, I presented my receipt to the cashier. She asked whether I had signed a pickup form. I explained that no employee had informed me of any required paperwork before I left, so I had no knowledge that such a form existed. She asked me to wait while she contacted the manager and the associate who had previously assisted me.

While waiting, I politely explained that my baby was sitting in the car and that I needed to return as quickly as possible. Instead of acknowledging my concern or calmly explaining the situation, the manager, Megan, raised her voice at me in front of my oldest daughter.

What concerns me most is not the paperwork itself. Mistakes and miscommunication happen in every business. What should never happen is for a customer to be treated disrespectfully because of an internal process that was never communicated.

As a customer who had just spent over $1,000 and even rented a trailer to transport merchandise purchased from your store, I expected professionalism, respect, and basic courtesy. Instead, I left feeling embarrassed in front of my child.

Customer service is often the deciding factor in whether customers return to a business. Unfortunately, this interaction overshadowed what had otherwise been a pleasant shopping experience.

To assist you in locating my transactions, here are the purchase details:

Transaction 1

* Store #: 282035
* Register #: 5
* Transaction #: 5732
* Transaction Date: July 17, 2026
* Cashier #: 1057

Transaction 2

* Store #: 282035
* Register #: 4
* Transaction #: 8021
* Transaction Date: July 17, 2026
* Cashier #: 1070

I respectfully request that this incident be reviewed with store management and that appropriate customer service coaching be provided. I am not seeking compensation. My goal is simply to ensure that no other customer experiences similar treatment.

I have always viewed HomeSense as a company that values its customers, which is why this experience was so disappointing. I hope you will take this matter seriously, investigate this incident thoroughly, and restore my confidence in your brand.

I look forward to your response.

Sincerely,

Kaan Berberoglu

Consumer Warning: Deceptive Pricing and Unprofessional Management at Langhorne Homesense

On July 12th, my wife and I attempted to purchase a dresser at the Langhorne Homesense location. The item was clearly and officially marked with a price tag of $149, down from $199.

When we went to complete the transaction, the store manager, Linda Andress-Heierbacher, stepped in and flatly refused to honor the price printed on the store's own physical tag. Rather than taking responsibility for a store pricing error—a standard practice in retail consumer relations—the manager was dismissive, hostile, and entirely unapologetic. This is a clear-cut case of bait-and-switch pricing. Retailers cannot display lower price tags to entice buyers to the register, only to demand a higher price at checkout.

When corporate was contacted, they simply forwarded the complaint back to the very manager who committed the infraction, showing a systemic lack of consumer accountability.

A formal complaint has been filed with the Bucks County Consumer Protection Agency and the Pennsylvania Attorney General. Local shoppers should be highly vigilant when checking out at this location, as management does not stand behind their marked pricing.

I have to say that the staff at amazing in Home sense. They are always busy doing stud but friendly enough to help with reasonable requests. Nicola should be highly praised, very professional and kept her cool with a very rude customer, dealing with her in a timely manner. They could do with a meet’n’greet person near the door / security to stop the odd feral kids running around. Stop constantly changing, I don’t know how they do it ?