HomeSnag - Professional Snagging Reviews 

292
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional professionalism, friendliness, and extensive knowledge demonstrated by the surveyors during thorough property inspections. Reviewers emphasize that the comprehensive reports offer great value by uncovering hidden defects that would otherwise be completely missed. People also note that the online booking system is simple, efficient, and very straightforward to navigate. Some reviewers were not happy with appointment rescheduling or minor logistical hiccups experienced during the booking process. A few individuals also pointed out isolated issues regarding perceived value, communication gaps, or minor oversights during the inspection.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, punctuality, and deep... See more

Service

Clients share positive opinions on service, highlighting smooth and seamless experiences from booking to... See more

Quality

Customers consistently note positive experiences with quality, highlighting thorough and detailed reports... See more

Value for money

Reviewers highlight positive aspects of value_for_money, noting that the investment provides invaluable peace... See more

Booking process

Customers had positive experiences with booking_process, describing the online reservation system as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional,... See more

Company replied

Rated 5 out of 5 stars

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted. The HomeSnag team who visited us were courteous, friendly and very pro... See more

Company replied

Rated 5 out of 5 stars

Great service and very professional, would definitely recommend. Marius did a great job creating a snag report for our new build home. Everything was well documented and clearly explained, he spotte... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are the market leading new-build professional snagging company offering the most comprehensive snagging survey available on properties across England & Wales. Our snagging inspection process is unique, having been refined over 6 years inspecting over 20,000 new-build properties. We are the only RICS regulated Snagging Company in the UK, providing you with the assurance our service is operated to the highest of standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

292 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(292)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pre completion survey, quick and easy!

Quick and easy process from booking the survey to getting the report. Was kept up to date that they gained access to the house. Was also emailed the report the same day of the Pre Completion Survey. The report was very thorough and detailed, included photos of the snags they found, as well as photos of other checks that they had done that passed.

August 13, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello. Thank you so much for taking the time to leave a review, we really appreciate it. Wishing you all the best in your new home :)

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Rated 5 out of 5 stars

I highly recommend Matthew

I highly recommend Matthew. The snag was completed efficiently and professionally. Very good communication and all things found at the snag were explained thoroughly over the phone.

August 11, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello thank you so much for the great review. We're so pleased you was happy with the service. Wishing you all the best in your new home - The Homesnag Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, so happy I went with homesnag.
Daniel was professional and so helpful, we received the report quickly and it went into great detail.

July 17, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello, thank you so much for sharing your experience, we're really pleased we was able to assist you through the snagging process. All the best in your new home :)

Rated 5 out of 5 stars

Would recommend

Easy to book, very competitively priced and very happy with the report we got from Daniel - had things captured we wouldn’t have known about as first time buyers and he arrived at the time we requested on our booking date.

July 24, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Paige, Thank you for your review and for choosing HomeSnag to inspect your property. We are delighted you ere happy with the service and wish you all the best in new home!

Rated 5 out of 5 stars

Vital service for new build buyers

Lee visited property and produced a report highlighting many serious faults from ‘5 star builder’ Barratts. Yes it cost £475 but without the report to back you up , there is little leverage to force the builder to correct their defective work. Special thanks also to Naomi in the office who is both knowledgeable and friendly. Don’t think, just book them!

July 21, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for the wonderful review Stephen! We're so glad the report has been so useful for you. Thank you for choosing HomeSnag :)

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Rated 5 out of 5 stars

Thanks Simon.

Simon gave us a really great service & picked up a lot of things that we would never has seen or noticed. It really is worth spending the money & you get what you pay for. I will be using Simon again before my new build home warranty expires to fix any snags.
Thanks Simon.

May 12, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave such a kind review. We’re delighted to hear you were happy with the service and your report, and we wish you every happiness in your new home!

Rated 5 out of 5 stars

Professional Surveyor

I'm very pleased with the service provided by Dominic, and will not hesitate to recommend HomeSnag.

When my developer refusing to address the items on my initial snagging list, I hired Dominic (surveyor from HomeSnag) to do a second inspection. Dominic was very patient when answering my questions during his survey, explaining the weaknesses in the house and the different methods to handle such issues. He later was also willing to clarify his points, after receiving the developer’s comments on his survey report.

April 7, 2025
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Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave such a kind review. We’re delighted to hear you were happy with the service and your report, and we wish you every happiness in your new home!

Rated 5 out of 5 stars

First class experience from HomeSnag and Marius

Marius from HomeSnag completed a Fundamentals Survey for us. He was polite, friendly, on time, left everything as he found it, explained everything to us clearly. He provided a report within the day and responded quickly when we had follow-up questions. I would not hesitate to recommend HomeSnag for this type of survey to provide reassurance prior to the end of the warranty period on a new home.

March 24, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your review and for choosing HomeSnag to inspect your property!

Rated 5 out of 5 stars

Highly recommend

Prompt responses to emails when asking questions about scope and booking, Dominic was friendly and thorough on the day, the Fundamentals Survey report arrived quickly afterwards with Dominic available by email for follow up questions.

February 5, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave such a kind review. We’re delighted to hear you were happy with the service and your report, and we wish you every happiness in your new home!

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Rated 5 out of 5 stars

Very thorough snagging

Absolutely brilliant service from Naomi, Dina and Lee at HomeSnag - from the very initial stages of getting booked in to the extremely thorough PCI carried out. Worth every penny and really good value for money. Everything was very straightforward at what is a naturally stressful time.
Lee also turned the report around over a weekend (snagging appointment took place on a Friday and we had our report by Sunday evening!!) Thank you team. We would highly recommend HomeSnag.

March 14, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello Thank you for leaving a great review. We really appreciate it. Wishing you all the best in your new home x

Rated 5 out of 5 stars

Excellent, knowledgeable specialist snagging company

What a wonderful survey company from the first phone call with Dina who really knew her stuff! To very responsive and efficient emails from Naomi and a very professional, detailed survey from Marius with such a quick turn around of the report. Great value for money!

February 18, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Good morning. Thank you so much for taking the time to leave a wonderful review, we're so pleased you was happy with the service. Wishing you all the best in your new home 😊

Rated 5 out of 5 stars

Very happy with the service

I am very happy with Daniel's investigation of the new-build house and the subsequent report preparation. Several issues were spotted that needed to be addressed.
I can now sleep calm at nights knowing that at least the major issues have been discovered at the very beginning.

January 30, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your 5 star review :) We're so pleased our inspection and report helped and we wish you all the best in your new home x

Rated 5 out of 5 stars

Great services

The services are great and very detailed. The report helped me to deal with the builder more easily.

December 13, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for the wonderful review Eddie, wishing you all the best in the new home!

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Rated 5 out of 5 stars

Happy with post completion survey from Marius

Marius carried out a post completion survey of my new built. He was on-time for the appointment and even accommodated our request for a different start time. He was very thorough and detailed in his survey and surveyed every corner of the property with precision. We also got a boroscopic cavity check done as a part of the survey. We needed to report the issues with glasses, kitchenware and sanitary ware on the same day as the builder was pushing for it and Marius accommodated my request for the same. He then sent me over the full snagging report within 24 hours which included many issues which we hadn't noticed ourselves. Overall I am very happy with services of Homesnag and will use them again

October 22, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such an amazing review Ajay, and for choosing HomeSnag to inspect your home for you. All the best in the new house!

Rated 5 out of 5 stars

Impressive service. Recommended

We were really impressed with the service from Homesnag from start to finish.

Frazer, who undertook our post completion survey, was extremely thorough and was able to identify a number of issues that would not have been apparent to anyone without the specialist knowledge of a qualified professional.

We have received no pushback from our building developer when it came to undertaking the recommended remedial work.

Highly recommend this service.

June 26, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your 5-star review. We're glad to hear that you're satisfied with our service. If you need anything else, please don't hesitate to get in touch :)

Rated 5 out of 5 stars

New Build

We purchased a new property and were advised to employ the services of a professional snagging company.
The surveyor Daniel Bateman arrived promptly and spent the majority of the day surveying internally and and externally.
We received a full detailed report documenting the many faults/issues with accompanying photos and he made reference to NHBC guidance.
We would highly recommend this service and well worth the financial outlay as Daniel highlighted so many issues that we would not have picked up on.

July 4, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Great service overall

Great service overall. The booking viabwebsite was really simple ans easy, communication with the company was also easy and they were able to let us rearrange the schedule for the date originally planned.
Marius is the guy that performed the survey, very professional and competent, he provided a full detailed report in less than 48h.
Very recommend

August 1, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

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Rated 5 out of 5 stars

Excellent Service

I was really happy with the thorough service given by Alex, he was really knowledgeable and knew his trade well. The report produced was comprehensive and clear. I think the service was good value for money and would recommend HomeSnag.

August 1, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Your kind words mean a lot to our team and motivate us to continue delivering exceptional service.

We look forward to serving you again soon!

Rated 5 out of 5 stars

A great snagging inspection

A great snagging inspection. Harrison carried out a thorough and detailed inspection of our newly purchased new build property. Harrison was extremely personable and was willing to answer any of our questions. Thank you so much to Harrison. It has provided us with a report to raise with the developers of the new build which is exactly what we wanted to be able to do.

June 10, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

David of HomeSnag conducted our…

David of HomeSnag conducted our Pre-completion survey. It was easy to follow, clear to see issues raised and turned around quickly as promised within the quote. I phone David following review of the report who was helpful and friendly.

This is our first house and would highly recommend this service and surveyor.

June 6, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

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