HomeSnag - Professional Snagging Reviews 

292
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional professionalism, friendliness, and extensive knowledge demonstrated by the surveyors during thorough property inspections. Reviewers emphasize that the comprehensive reports offer great value by uncovering hidden defects that would otherwise be completely missed. People also note that the online booking system is simple, efficient, and very straightforward to navigate. Some reviewers were not happy with appointment rescheduling or minor logistical hiccups experienced during the booking process. A few individuals also pointed out isolated issues regarding perceived value, communication gaps, or minor oversights during the inspection.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, punctuality, and deep... See more

Service

Clients share positive opinions on service, highlighting smooth and seamless experiences from booking to... See more

Quality

Customers consistently note positive experiences with quality, highlighting thorough and detailed reports... See more

Value for money

Reviewers highlight positive aspects of value_for_money, noting that the investment provides invaluable peace... See more

Booking process

Customers had positive experiences with booking_process, describing the online reservation system as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional,... See more

Company replied

Rated 5 out of 5 stars

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted. The HomeSnag team who visited us were courteous, friendly and very pro... See more

Company replied

Rated 5 out of 5 stars

Great service and very professional, would definitely recommend. Marius did a great job creating a snag report for our new build home. Everything was well documented and clearly explained, he spotte... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are the market leading new-build professional snagging company offering the most comprehensive snagging survey available on properties across England & Wales. Our snagging inspection process is unique, having been refined over 6 years inspecting over 20,000 new-build properties. We are the only RICS regulated Snagging Company in the UK, providing you with the assurance our service is operated to the highest of standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

292 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(292)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Company would highly recommend

We used HomeSnag for a new build we purchased and we commissioned a full survey just after we moved in. Dominic was very thorough and professional taking time and care to check everything thoroughly. He took the time to discuss everything with us and we received a full report within 48 hours which has gone to the house builder to rectify the issues found. There’s always going to be issues with new houses but we felt very confident that Dominic was thorough and detailed. Very pleased and would use them again, a 5 star company

May 1, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

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Rated 5 out of 5 stars

Professional service

I am very happy with surveyor Anthony and HomeSnag and their professionalism. Anthony is outstanding. He spotted even very tiny issues. He checked everything what I asked about. Builder site manager said "He's really very good. He's very knowledgeable." Two days after visit I got a full report with images and explanation regarding all issues. Developer sorting everything now out. Thank you Anthony and HomeSnag for your help. Anna W

February 19, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Homesnag for 102

Lee is punctual, attentive, and checks everything carefully. The report also is very detailed, clear and easy to understand.

March 18, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Good morning Jenny thank you so much for the great review, it means alot to us, wishing you all the best in your new home x

Rated 5 out of 5 stars

Pre Completion Inspection

HomeSnag did a great job with our pre completion inspection. The report we received was very thorough and they found a number of things we would never have seen.

The communication with us from both head office and the surveyor was excellent and the report was provided extremely quickly.

Would highly recommend.

March 21, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello James, thank you for taking the time to leave a great review we really appreciate it and wish you all the best in your new home x

Rated 5 out of 5 stars

Great Snagging Service

Frazer was brilliant, he inspected my house thoroughly and found some snags that I would never realised about these. The snagging report was very detailed and with pictures for descriptions. I was very satisfied and passed it to my developer for repair accordingly. I would definitely recommend HomeSnag to my friends and relatives.

March 8, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

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Rated 5 out of 5 stars

Snag survey

Very helpful snag survey for our new build flat - it turned out there were quite a few snags!

February 22, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Professional Homesnag

Professional Homesnag. Arrived on time. Report identified 100+ snags was prepared and mailed to me within 24hrs. We sent the report to the developer and asked CS to follow up before our move-in. Highly recommend !

July 24, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Alison thank you very much for taking the time to leave us a 5 star review. Wishing you all the best in your new home :)

Rated 5 out of 5 stars

5 star service

5 star service. We needed snagging for a new built flat that we were interested in buying. Admin team was responsive to my inital questions. Booking was easy. HomeSnag picked up the keys from the estate agent which was very convenient for us. Our surveyor was Lee and the report he provided was thorough and detailed and easy to understand.

Thank you for your service.

January 18, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave a great review. As a small company, your positive sentiments carry considerable weight and serve as a testament to our commitment to excellence. We are committed to continuously improving our services, and your insights contribute significantly to this endeavour. Thank you again and we wish you all the best in your new home.

Rated 5 out of 5 stars

Book Home Snag as soon as you get your keys

Wish I’d have got our survey carried out prior to moving in. Professional service throughout. Our builder said there was nothing wrong!! Couldn’t recommend Home Snag any higher 10/10

January 5, 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

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Rated 5 out of 5 stars

Very respectful man

November 22, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Professional and detailed snag report

David was lovely and has a great eye for detail. He spent around 4hrs checking every inch of the house for snags and documented it in a nicely laid out report. We received the report that evening and it has been invaluable for getting our snags sorted with the new build company.

November 14, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Dionne Thank you so much for taking the time to share your experience with us on Trustpilot. We're thrilled to hear you was pleased with the service and we wish you all the best in your new home :)

Rated 5 out of 5 stars

Professional snag

Thorough inspection of the property with clear explanation on the findings on the day that linked to the thorough report sent along with pictures.
Dan was very professional, explained the whole process with report coming in time stated on the day.

November 2, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your review Darren. Lovely to hear you were happy with Daniel and the report you received. Thank you for choosing HomeSnag and we wish you all the best in your new home!

Rated 5 out of 5 stars

Attention to detail

Great attention to details and very thorough inspection and detailed report. Excellent communications and prompt response to any query

November 2, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Richard, Thank you for choosing HomeSnag and for your review, we wish you all the best in the new home!

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Rated 5 out of 5 stars

Comprehensive report clearly identified issues

Very impressed. The snagging survey was conducted professionally and a detailed report was provided within 24 hours. The report is comprehensive. It is written in plain English and includes photographs. More importantly, it identified issues that would not otherwise have been apparent to me. Highly recommended.

October 24, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Richard,

Thank you for a lovely review. We are pleased that you are so happy with the survey we provided for you and thank you for choosing us to snag your home.

Rated 5 out of 5 stars

Thorough survey and detailed report

Great customer service and communication. Snag survey was extremely thorough with a detailed report and easy to follow snag list which we passed on to our developer to sort out before moving in. The report picked up lots of issues that we would have missed and had to sort out ourselves if not for the survey - thank you!

October 26, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello Gloria thank you so much for taking the time to leave a review. we're really pleased you found the service useful. All the best in your new home :)

Rated 5 out of 5 stars

Great experience, highly recommended

Great experience, this is my second time using HomeSnag for my new build purchase. Will highly recommended their services as they go above and beyond and truly have the customer’s interest at heart.

Thanks again to Frazer for his attention to detail and always approachable for any questions. Thorough and well formatted report produced within the timescales stated couldn’t have asked for more.

October 4, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Dennis,

Thank you so much for a wonderful review. We have passed on your feedback to Frazer and the whole team. We are really happy to hear you were so pleased with everything. Wishing you all the best in the new home!

Rated 5 out of 5 stars

Homesnag is great.

As a new build flat owner, it was hard to confirm the date for snagging due to too many unforeseen issues, Homesnag offers great flexibility on this and allows unlimited re-schedule which is very considerate.

Dina and Naomi are very nice and friendly. They always listen and help without hesitation and respond within same day.

Dominic is a friendly detail snagging professional who spots every issue you would never have noticed. Report was produced within 2 days and he also explained on his findings which you would clear about what is happening to you home.

I would recommend Homesnag if you are looking for a professional snagging services in the UK

October 2, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Jimmy, Thank you for such a wonderful review, of both the Admin Team and of your inspector Dominic. We have shared your kind words with the team for all to see. We are truly happy to hear you were so pleased with everything and we thank you again for choosing us to snag your home!

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Rated 5 out of 5 stars

Impressive work

More than 2 hours detailed inspection, then composed a professional and comprehensive report, Marius did a very good job. Besides, Dina is such a very helpful, patient and friendly lady. I am satisfied with the service. If I have friends who need a snag, I would recommend HomeSnag.

October 4, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Charis, Thank you for you kind review of our admin staff Dina and also of your inspector Marius. We are very happy to hear you were so pleased with your report and the inspection. Thank you for choosing HomeSnag!

Rated 5 out of 5 stars

First-class service delivered

The whole process of dealing with HomerSnag was both seamless and professional from start to finish. From the lady who answered the phone and explained the various inspections on offer to the speed in which I received my report, everything was made clear and delivered in an effective manner. I used HomeSnag for a Pre Completion Inspection on a large new build property a few days before I completed/moved in. The level of detail reported back on and the snagging found is not something I would a) have had time to inspect b) have picked up on. The £450 paid to save time and to give me piece of mind was money very well spent. I would not hesitate to recommend HomeSnag to any potential buyer as they really do offer a first-class service.

September 12, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much Mrs Batey-Gray. It was a pleasure to talk you through your options on the phone when you called in to enquire and we are really happy to hear you were so pleased with the inspection and the report that followed. Thank you once again for choosing HomeSnag to inspect your new home!

Rated 5 out of 5 stars

Excellent Service HomeSnag!

Harrison did a great job for completing snagging survey for our newly built home and provided a detailed report which covered most of the major areas of pending work by the developer. What we liked the most, Harrison patiently answered all our queries whenever we reached out to him which is really appreciable. Also during his absence, Tom quickly picked up our queries which were critically relevant on our house purchase and answered in detailed manner and we are really thankful for the same. I definitely recommend HomeSnag to all buyers of new built houses.

August 15, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello, thank you so much for taking the time to leave us a great review, we are so glad to have been able to assist you with your new home. Wishing you all the best :)

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