Hometap made the home-loan experience so easy to navigate. The software to explain loan process was what sealed the deal. It was very transparent and user friendly. I appreciate Phil my advisor very... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Grant was an absolute pleasure to work with with. If you have ever done a loan especially a mortgage loan of any sort you know how absolutely frustrating the process can be. Grant was upfront, straigh... See more
Company replied
The collaboration and understanding I have with my Investment Manager (Victor Nunez), very professional, knowledgeable and knows what he is doing. Provided me with options, was very caring, explained... See more
Company replied
Our loan representative Daisha was amazing!! Great personality, very helpful with any and all questions. The whole process was very easy and relaxed. I would highly recommend Hometap to anyone that ne... See more
Company replied
Company details
- #30 of 176 best companies in Alternative Financial Service
- #58 of 247 best companies in Non-Bank Financial Service
Written by the company
Hometap lets you tap into tomorrow's home value, today - without having to make monthly payments. Hometap is an investor that provides qualified homeowners a new way to fund important opportunities including renovations, small businesses, debt repayment and education.
Contact info
361 Newbury Street, 5th Floor, 02115, Boston, United States
- (617) 399-0624
- hello@hometap.com
- hometap.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hometap
Thank you, Donald!
Taby was great to work with
Taby was great to work with. Very helpful. Explained the whole process very well. I would recommend Hometap to anyone.
May 11, 2026
Unprompted review
Reply from Hometap
Thank you, Dennis!
Great experience
Great experience, staff was intuitive of my options with expertise knowledgeable for my expertise. Overall service and personal guidance provided results excessively my requirements.
Thanks
May 13, 2026
Reply from Hometap
Thank you, Randall! We're happy to hear you received great service and guidance from the team.
Reply from Hometap
Thank you for sharing your experience with us!
Reply from Hometap
Thank you, Lew!
The number one thing that really…happy
The number one thing that really appreciated was your patience with my situation.We one was super helpful putting together my loan .I would recommend you guys to every body .
May 11, 2026
Reply from Hometap
Thank you, Jessie! We're happy to hear you found the team to be patient and helpful.
Shawn was excellent
Shawn was excellent. He helped me every step of the way and informed me what was going to happen. Shawn communicated well and kept it professional. He answered questions as I asked them. Shawn was great. If you get him, he will not disappoint. Thanks for making my process seamless.
May 12, 2026
Reply from Hometap
Thank you, Douglas! We're happy to hear you received excellent service from Shawn and the team.
Eugene is like family...
This is our 2nd time "Doubletap" working with Eugene, and I can faithfully say that he is clear, detailed, and prompt with his service to us. Beyond, he is attentive to the numbers and we have trust in him. Finally, he adds a sprinkle of humor and a feeling that he is part of our family. In the future, if I were to successfully work with Hometap as my employer, I would model myself around Eugene based on the positive experiences he has delivered to us.
May 19, 2026
Reply from Hometap
Thank you, George! We're happy to hear Eugene provided you with prompt service.
Reply from Hometap
Thank you, Calvin!
I was treated with respect and Eugene…
I was treated with respect and Eugene helped me through the whole process. It was pleasure to work with him on this home investment.
May 19, 2026
Reply from Hometap
Thank you, Victoria! We're happy to hear you found the team a pleasure to work with.
Here we go again! Thanks, Eugene!
Once again, Eugene was able to help me with my endeavor. Full of knowledge and immediately gave me peace of mind on my next decision. He always gave me an excellent response time and answered all the questions I had.
May 19, 2026
Reply from Hometap
Thank you, Dawn! It's fantastic to hear you found your Investment Manager to be full of knowledge.
The entire process with Hometap was…
The entire process with Hometap was smooth and stress free from start to finish. Our representative Ian made everything seamless and took the time to explain every detail in a way that was easy to understand. He was professional, knowledgeable, and always available to answer questions. I highly recommend Hometap to anyone looking for a simple and transparent experience
May 15, 2026
Unprompted review
Reply from Hometap
Thank you, James! It's great to hear you found our process to be simple and transparent.
Hometap is the best option for home equity lending
Zach was professional, ethical, and very helpful. He made the experience less stressful. I would recommend that anyone who needs help accessing home equity contact Hometap.
May 17, 2026
Reply from Hometap
Thank you for your 5-star review!
I had a wonderful experience with my…representative
I had a wonderful experience with my representative Pollo Hsu. She was incredibly patient and helpful to me as an older first time customer in the home equity experience. She worked with me in every avenue of communication, texting, phone calls and emails. And we are on different time lines and coast, east and west coast. She very graciously took all of this into account. Was not put off by my my questions and hesitancy when I was unsure of things. I even misunderstood at one time what we were doing and went 2 weeks with no communication as I thought we were done with what she needed to start our process. When I reached out to find out what was happening and we both realize there was that miscommunication we were able to pick right up and continue on. I can not say enough good things about her as a representative, kind,considerate, thoughtful just the best. Thank you Pollo Hsu!! Not sure I would have done this had it not been for you. Plus all of the other vendors such as, appraiser, notary and other affiliates were all equally wonderful to work with. Highly recommend Polli Hsu..
May 6, 2026
Reply from Hometap
Thank you, Debbie! We're happy to hear you had a great experience working with your Investment Manager.
I was impressed by the Hometap’s…
I was impressed by the Hometap’s pioneering financial solution featured on TV, which offers borrowing without payments for ten years and enhances financial flexibility. This opportunity enables me to retain my low-interest mortgage rate. After applying, Miss Polli Hsu my Investment Manager efficiently facilitated a 30 minutes Qualification Appointment. Throughout the process, Miss Polli, provided clear explanation, assisted with the Application, and secured its approval. I am grateful for Polli’s support in helping me access funds to settle my high interest debt. Hometap’s innovative solution has been instrumental in improving my financial stability . Nenita
May 17, 2026
Reply from Hometap
Thank you, Nenita! We're thrilled to hear you were impressed by our offering.
Discriminations process and Underwriter…
Discriminations process and Underwriter illegal rules instructing clients to get Guaranteed replacement cost for the home property, but there are no Home insurances that can issues guaranteed replacement cost for 1975 house, it does not exist.
Another Class Action Suits for this Illegal transactions Real Estate business. Ratings must be Negative 5 Stars.
Sergaent, U.S. Marines
May 18, 2026
Unprompted review
Reply from Hometap
Hi there, please reach out to hello@hometap.com so we can better support you as we are unable to identify your account with us with the information provided. Thank you!
Reply from Hometap
Thank you, Anthony! We're happy to hear the process felt efficient.
Grant was amazing and answered all my…
Grant was amazing and answered all my questions with very informative answers.
May 11, 2026
Reply from Hometap
Thank you, Christa!
Daisha Brown made the process very easy…
Daisha Brown made the process very easy and smooth. She was quick to respond to emails and text messages. I would definitely recommend her to anyone.
May 15, 2026
Reply from Hometap
Thank you, Christine! We're happy to hear the team provided you with an easy and smooth process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.