Honest Miracle Family Organics Reviews 95

Reply from Honest Miracle Family Organics

Jan 2, 2019

Dear Mark,

Thank you for your review. We pride ourselves on offering the best service to our fellow eco conscious community, so we are very happy to hear that we did well. I will pass this on to the rest of the family too, to encourage them to keep up the good work.

Hope to see you again.

Best Regards,
Emily
Customer Support

Edited to add: Please use this discount code MARK10 at the checkout to get 10% off of your next shop with us. We look forward to serving you again.

Reply from Honest Miracle Family Organics

Jan 2, 2019

Dear Charlotte,

Thank you for letting us know that our Organic African Black Soap has helped your eczema. We are so happy to hear this. It was life changing for us as well, especially for our little ones eczema which was very painful before we started making our soap. That's actually why we started selling it, to help improve others lives as well.

We hope to see you again soon.

Best wishes,
Emily
Customer Support

Reply from Honest Miracle Family Organics

Jan 2, 2019

Dear Kim,

We’re sorry to hear of your less than satisfactory experience with our shop and hope you will accept our sincerest apologies.

Being known for our great service to our fellow eco conscious/health community, it came as a surprise, and we would like to make things right.

We actually use the wraps ourselves and they do work, sometimes they can be a bit tricky because there is a technique involved (stretch and stick) which is shown in our paperless instructions that you should have received with your receipt. However, we are here to help you - please reach out to us at info@honestmiracle.com for help getting your wraps sticking.

We have to obey UK laws as a UK company, being a family run company we understand that it's frustrating not being able to return some things, but these reusable food wraps are not returnable because of UK health and hygiene laws, we simply aren't allowed to sell them again after they've been received by a customer, this is not against basic UK consumer rights, this is also stated on our website and company policies. Our address is our home address, it certainly does exist...

Unfortunately you haven't left an order number or surname in the trust pilot information so I was unable to check to see how long it took your order to arrive, however we do state on our website that our turnaround time is 7-14 working days because we are a small family run company who work around raising a young family.

We value our customers opinions and would like to thank you for bringing this to our attention.

Yours sincerely,

Emily
Customer Support

PS please note that you have to take the wrap off of its storage square first, so if it's feeling "rigid" it's still on the storage square. That's quite a common error and a quick fix. I hope that helps.

Reply from Honest Miracle Family Organics

Jan 2, 2019

This person is not a genuine customer of Honest Miracle Family Organics. We believe them to be a competitor. Action has been taken.

Reply from Honest Miracle Family Organics

Nov 5, 2018

Dear Wendy,

Your order was delivered on 25th October by Royal Mail. We have sent you their tracking number by email.

Many thanks,

Emily - Customer Support

Reply from Honest Miracle Family Organics

Nov 5, 2018

Dear Berry,

I'd like to draw your attention to the part of our website and order confirmation email that clearly and transparently says that our turnaround time is 7-14 days because we are a small family business and we work around raising our young children. You ordered on the 28th of October 2018, which was a Sunday, and then you wrote this review 5 days after your order. Our customers choose to shop with us because they like to support small family businesses and enjoy making a direct impact on communities and not huge corrupt organisations.

Your order will be with you shortly and we hope that you love it as much as we do.

Many thanks,

Emily - Customer Support

Reply from Honest Miracle Family Organics

Sep 19, 2018

Hello Marie, we cannot find you on our customer database, in order to help you or to reply fairly, please could you supply an order number or surname or we will assume you are not a customer of ours and will need to report your review to Trustpilot because we have had cases of competitors leaving reviews writing similar things to your review.

We have not, and will never, delete comments on Facebook™ - the only time Facebook™ themselves delete comments is when someone spams pages, writes fake comments or writes abuse on a companies page.

Also, I personally hand make the pads myself, using a sewing pattern that others may be able to use as well, but they are definitely organic bamboo (bamboo does not require fertilisers or pesticides because it grows super fast and is naturally antibacterial) and the information is on the website, that covers the legal requirement. The wrap information is sent by email as part of our zero waste commitment and this is actually a reason customers choose to buy from us. Some products are wrapped in cellophane (which is compostable, so it's the most eco friendly we can do within the legal constraints we have for hygiene items) for legal hygiene requirements, however if customers request them to be wrapped in paper then we send them wrapped in paper. We are, however, looking to invest in vegetable alternatives that do the same as the cellophane (so will keep the authorities happy) but they're very expensive so it does need to be as we grow as a business.

The Plastic Free July Sale was very popular, more popular than we expected actually and we did indeed have to ship some products from the warehouse that we normally send our international orders from (we also get a lot of orders from Australia) because we ran out of stock in our UK warehouse, but we have realised that if we have a sale again we will need to make sure that we have double the stock available in our UK warehouse.

You've mentioned that you would like your orders from us packed and shipped by us, we used to do this and we still do when people qualify for a mystery free gift because we like to choose their mystery free gift ourselves (our 4 year old has fun choosing it and packing it) but because we are experiencing a huge amount of growth (that means more people are going plastic free, yay!) it's just physically impossible (there are only 3 of us in our small family business and we all work around our young family and actually the owner is physically disabled so would not be able to ship it, so there are effectively only 2 of us that are able to send orders, however we do take our products to the warehouse in batches in our electric car, this is the best we can do and most of our customers appreciate this.)

If you are a customer of ours (no surname or order number was provided with your review, so we cannot check) please email us at info@honestmiracle.com with a photo of the food wrap that arrived with the hole in it as we can see when there's a manufacturing fault or if it's been caused by a user not following instructions, whenever there's a manufacturing fault we will always replace that product.

Many thanks,

Emily - Customer Support

Reply from Honest Miracle Family Organics

Aug 23, 2018

Hey Carolina!

Thank you so much for taking the time to write a review about our reusable pads! It sounds like you love them as much as me! I am so happy about that, it makes the hard work worthwhile :)

You're right about the environmental and health benefits, and I do have to agree with you about them being the perfect period buddies :)

We hope you have an amazing holiday! + we hope to see you again :)

Kindest Regards,
Emily 💚🌍

Reply from Honest Miracle Family Organics

Aug 6, 2018

Hey Melc,

Thank you so much for taking time out of your day to review Honest Miracle! I am so happy to read this seriously lovely review! It makes all the hard work worthwhile :)

So glad that it has enhanced your drinking experience and it's amazing that your children are excited to use a straw for every drink now, sounds like you will get good use out of them which is wonderful.

Cheers to being plastic free :)

All the best,

Emily - Customer Support

Reply from Honest Miracle Family Organics

Aug 3, 2018

Hello Johanna,

Thank you so much for taking the time out of your busy day to review Honest Miracle on Trust Pilot!
It was a real pleasure serving you and we are delighted to hear that you are pleased with the service and products you received from us because we do pride ourselves in only selling our favourite eco friendly products that we also use and love as a family.

We hope to see you again soon!

Best wishes,

Emily - Customer Support

Reply from Honest Miracle Family Organics

Jan 2, 2019

This is not a genuine customer. This is a dishonest competitor review. Legal action has been taken. Jakubs review below is from the same company.

Reply from Honest Miracle Family Organics

Aug 1, 2018

Hello Chanelle,

Thank you so much for taking the time to review our company. As a small family business we do rely heavily on word of mouth, so thank you for your honest feedback about your straws for your lemon water. It's especially appreciated because in this day and age people tend to only take time to review when they feel something has gone wrong.

We really hope to see you again at Honest Miracle Family Organics in the near future.

Best Regards,

Emily - Customer Support

Reply from Honest Miracle Family Organics

Jan 2, 2019

This is not a genuine customer. This is a dishonest competitor review. Legal action has been taken. Michaela's review above is from the same company.

Reply from Honest Miracle Family Organics

Aug 1, 2018

Dear Heather,

Thank you for taking the time to review our small family business. We have to disagree with you that the product was not fit for purpose, we have thousands of happy customers who love that exact product and we also use them ourselves (and love them, otherwise we would not sell them because we have high standards for our customers). But we do agree with you that we couldn't process your refund request. We must operate within the law of the UK, including the Health and Hygiene regulations and our refund policy must reflect that too.

We welcome any investigations from Trading Standards, although it is a shame that it's got to that stage because we do work very hard to help save the planet and improve our customers health, putting our heart and soul in to each and every order.

We hope to see you again in the future.

Many thanks,
Darren - Customer Support

Edited to add: We received an email from Heather and Richard Foort to say that they contacted Trading Standards and that we "were right" - we didn't ever work on opinion, we must always follow the law and Trading Standards have confirmed that we do.
Just thought it was important to add this information so that everyone in the public domain can see that our small family business does indeed operate legitimately. Screenshots of this email can be provided upon request.
Emily - Customer Support

Reply from Honest Miracle Family Organics

Jun 11, 2018

Hello Pauline,

We didn't blame Royal Mail, how could we when you inputted a partial address and emailed us confirming your mistake. Our system has never cut out anyone else's address before and since your order we have not had this problem either, so clearly the error came from you but you insist on blaming other people for your own mistake.

From my experience with Royal Mail I have seen different postmen & post-women delivering to my address, so I am amazed that every postman/ postwoman knows your exact address without a complete address on a letter or package.

I'm astonished that you are calling our family business a con to be honest because we did not make a mistake with the order, we did not fill out your address on our payment system. My wife is very upset because she tries her best to help the world and reduce plastic waste but yet you are calling us a con and giving us a 1 star review for your own mistake.

Kind regards,
Kelvin - Co Founder

Reply from Honest Miracle Family Organics

Jun 11, 2018

Hello Elena,

Did you know that threatening a business with email blackmail/ review blackmail is potentially illegal? This is what you said to us:

"Hello

Is it really worth selling thissub standard product to me once and get the bad reputation from it? Or do you not care what I say about it in public domain?
I attempted to use it once and it snapped immediately so the UK consumer standard would be to refund me for the faulty product. The return of it is symbolic so you can see for yourself.
I will ensure everyone knows about this selling attitude.

Elena"

You also had conflicting email messages with us because you stated that you had seen a video on how to use the wraps on Youtube but proceeded to ask for wrap instructions on the same email.

Elena you threatened us with a bad review just to get your own way. Honest Miracle does not tolerate this malicious and unethical practice from anyone or business.

Furthermore because we did not submit to your demands, you proceeded to leave a 1 star review of which I am not surprised. I Hope must people can see through your bad review and continue to support our family business.

Kind regards,
Kelvin
Co-Founder

Reply from Honest Miracle Family Organics

Jun 11, 2018

Hello Jude!

Thank you so much for taking the time out of your day to review Honest Miracle, it means a lot to us.

You are right, we are a small family business and I am so glad that it comes across that we care, because we genuinely do. We will always try our best for our customers and it was a real pleasure serving you and chatting with you.

I hope to serve you again.

Many thanks,
Emily - Customer Support