Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
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Review summary
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You only get through to an autmated machine and the voice asks the same question over and over , and if she can,t pass you to a real person you have to go all through it again and again. The contact w... See more
Company replied
The new automated phone answering service is awful. 13 mins repeating my name and postcode to try and get it to recognise them. It then heard me swearing at my husband saying I just want to talk to... See more
Company replied
The ai is an absolute nightmare. Once finally speaking to agent it got better. Disappointed appliance came faulty
Company replied
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Hoover UK
Good Afternoon Customer,
Thank you for your fantastic review!
We are happy to hear you have found our service great and friendly.
Thank you for choosing Hoover and we hope you enjoy your new appliance.
Kind Regards,
Chelsie
Haier | Hoover | Candy
This is pathetic
This is pathetic. I called hoover number given to me by engineer to collect & replace a brand new tumble drier & they told me I have to go through Amazon. Which are no good what so ever as I can’t get anywhere with them. £300 tumble dryer bought on the 4/8/26 doesn’t work & no help from anyone. 😡😡😡
August 6, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Jacqueline anne Stojanovic,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused. We understand how upsetting it must be to have a brand new tumble dryer that is not working, particularly after being referred between ourselves and Amazon without receiving the support you were expecting.
This is not the level of service we aim to provide, and we appreciate you bringing this matter to our attention.
We would love the opportunity to investigate your case further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be happy to carry out a full investigation and work towards resolving your concerns.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Professional service
Professional service and proactive, attentive consultant.
August 6, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Dina Jawad,
Thank you for your wonderful review!
We're delighted to hear that you received professional service from our team and that our consultant was proactive, attentive, and able to assist you throughout your experience.
Thank you for taking the time to share your feedback and for choosing Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Excellent speedy service and product.
August 1, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Ian Harrison,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with both the speedy service and the quality of your product. Providing a great experience from ordering through to delivery is something we strive for, so it's fantastic to know we met your expectations.
Thank you for choosing Hoover. We truly appreciate your support and hope you continue to enjoy your new appliance.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Purchased the HF3 anti hair wrap and…
Purchased the HF3 anti hair wrap and really surprised with the performance. We have 2 dogs that drop hair and dirty, it picks everything up and never gets stuck on the brush. Powerful suction. Only negative is the battery runs out quickly if on powerful mode.
August 6, 2026
Unprompted review
Reply from Hoover UK
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear you're pleased with the performance of your HF3, especially with two dogs in the house. It's great to know the anti-hair wrap technology and suction are making a difference.
We also appreciate your feedback regarding the battery life on the powerful mode, and we'll be sure to pass your comments on to the relevant team.
Kind regards,
Ismaeel
Hoover Candy Team
Cancelling a repair was ridiculously hard.
Needed to cancel my repair due to illness, but the process was ridiculous. Website was down, chat was useless, automated phone menu was infuriating. First customer service person couldn’t help so transferred me to Ai bot, which was again useless & repetitive. Finally got through to someone sensible who then had to transfer my enquiry!
I was just trying to do the right thing and save the engineer a wasted journey.
August 6, 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We apologise that cancelling your appointment was more difficult than it should have been, and we'll ensure your comments are passed on to the relevant team.
Kind regards,
Ismaeel
Hoover Candy Team
Great service from start to finish
Great service from start to finish, simple to order , lots of updates on the delivery, staff worked quickly and professionally, removed old machine and all the packaging. So far I am very happy with my purchase.
July 29, 2026
Unprompted review
Reply from Hoover UK
Good morning Angela
Thank you for taking the time to leave your review.
We are delighted to hear that you received great service from start to finish and that your ordering and delivery experience went smoothly.
It is fantastic to hear that our team provided regular updates, worked professionally, and ensured your old appliance and packaging were removed.
We hope you continue to enjoy your new appliance and thank you for choosing Hoover.
Kind regards,
Jackie
The Hoover Team
Another negative review!
Well well well. How did I know the reviews would be bad!
I’m here to add another one. I bought a hoover washing machine just under a year ago (so it’s still covered by the one year warranty).
I thought I had a problem with this machine so attempted to contact Hoover service to arrange a repair. What a disgrace! When you phone you get a robot who asks all the details. After answering all the questions it said because the machine is not covered by a service contract (but still under guarantee) I needed to speak to a different department. Having held on for about 20 minutes I get the same robot who asks me the same question and tells me I need to speak to a different department. It’s a farce going around in circles. Coincidentally? I get a letter from Hoover today asking if I want a service contract!!!
Completely terrible after sales service.
My advice? Buy another make.
August 5, 2026
Unprompted review
Reply from Hoover UK
Good morning, Trev
Thank you for taking the time to leave your review.
We are sorry to hear about your experience when trying to contact our service team and apologise for the frustration caused by the difficulties you encountered while trying to arrange assistance.
We understand how disappointing it must have been to feel that you were unable to progress your query and that you were asked to repeat information. We appreciate that when an appliance is within the manufacturer's warranty period, customers expect the process of requesting support to be straightforward.
We would like the opportunity to review your experience and assist you further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will investigate this for you.
Kind regards,
Fiona
The Hoover Candy Team
The call centre staff was very good but…
The call centre staff was very good but the phone line dreadful very hard yo hear clearly.
August 4, 2026
Unprompted review
Reply from Hoover UK
Good morning Robert
Thank you for taking the time to leave your review.
We are pleased to hear that you found our call centre team helpful and that they were able to assist you.
We are sorry to hear that you experienced issues with the phone line quality, and we appreciate you bringing this to our attention. We will share your feedback with the relevant team so this can be reviewed.
Thank you for your feedback
Kind regards,
Jackie
The Hoover Team
Spoke to your planning department…
Spoke to your planning department regarding my mams 1 year old fridge which is the second one she has had as the first one was faulty now the fridge she has is starting with the same fault as the first one, only to be told she has to pay either £160 for engineer or sign upto a 12 month cover for £19.99 a month or a 3rd option was given to buy a new fridge, fridges should last way longer than 12 months. How is it possible the same fault has happened again!
We are considering our options on where to take this further as we are very unhappy with the customer service we were given, as a years life for a fridge is not acceptable
The 1 star is for the lovely lady I first spoke to before I was transferred to the planning dept.
I will most definitely not be recommending hoover appliances any time in the future.
August 5, 2026
Unprompted review
Reply from Hoover UK
Good morning Donna
Thank you for taking the time to leave your review.
We are sorry to hear of the issues you have experienced with your fridge and appreciate how disappointing it must be.
We would like to clarify that our manufacturer warranty provides cover for the appliance within the applicable warranty period. Once the manufacturer warranty has expired, any engineer attendance and labour costs would become chargeable. This is in line with the standard warranty terms offered by other white goods manufacturers.
We are sorry for any frustration caused and thank you for your feedback, which will be shared with the relevant teams.
Kind regards,
Jackie
The Hoover Team
Reply from Hoover UK
Good morning Maz
Thank you for taking the time to leave your review.
We are pleased to hear that you received good customer service and that our team was able to assist you.
We appreciate your feedback and thank you for choosing Hoover.
Kind regards,
Jackie
The Hoover Team
Avoid Hoover online purchases
Avoid any online purchases with this company if DPD is the courier. Both Hoover and DPD don't care that I have paid for an item I never received. It's not their concern. I was even asked to contact Haier and they would investigate but the upshot is I have paid for a cordless vacuum and yet I didn't receive it. Unfortunately, I am not in a position to purchase another one at the moment as it took me quite some time to save up enough money to purchase that one. Why a signature is not required for an expensive item is beyond me.
August 5, 2026
Unprompted review
Reply from Hoover UK
Good morning Juliette
Thank you for taking the time to leave your review.
We are sorry to hear about the issues you have experienced with your delivery and understand how disappointing it must be to have paid for an item that you have not received.
We take delivery concerns seriously and would like the opportunity to look into this further with our delivery partner. If you have not already done so, please email us at social.media@hoovercandy.com with your full name, address, order details, support.ecommerce@haier-europe.com so we can investigate this for you.
We apologise for the inconvenience and frustration this situation has caused and appreciate you bringing your concerns to our attention.
Kind regards,
Jackie
The Hoover team
What customer service?
The call took over 45 minutes, 20 of which were wasted by the robot incapable of understanding English. After that, being placed on hold, passed from one clueless twit to another. Twits who clearly do not know of or have any understanding of UK trading laws or the Sale of Goods Act 1979. If a product (in our case a tumble dryer owned less than three months burns itself out) then the customer can demand a refund or replacement, especially if they have lost all confidence in the machine. Instead, several times Hoover's response was: we want to repair and will arrange this for the most inconvenient time possible, and if you do not accept that date, expect to wait weeks. They do not listen, read from scripts and use a system to make it as difficult and annoying as possible to get even basic statuatory rights.
As many others have noted, there is also pushing to sell the useless D&G policies, threats of payments, and each twit refused to say what department they belonged to. Having repeat myself several times, "go through security" half a dozen times does not leave a positive impression. Are call centre staff trained to be as vague, rude and unhelpful as these were?
By the way, this was the second Hoover product to catch fire, ironically the replacement for first failure. What quality?
August 3, 2026
Unprompted review
Reply from Hoover UK
Good morning, GP W
Thank you for taking the time to leave your review.
We are sorry to hear about the experience you have had and apologise for the frustration caused when trying to contact our team.
We understand your concerns, particularly regarding the time taken to reach an advisor, having to repeat information, and the concerns you have raised regarding your tumble dryer. We appreciate that when an appliance develops a fault, especially one involving a burning smell or safety concerns, this can be extremely worrying and requires prompt attention.
We would like the opportunity to review your case in more detail, including the repair history and the concerns you have raised regarding your appliance and the service you received.
Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will investigate this further for you.
Kind regards,
Fiona
The Hoover Candy Team
Simply
Simply, nice people to deal with on the phone, the engineer was nice also.
August 4, 2026
Unprompted review
Reply from Hoover UK
Good morning, Shane Braniff
Thank you for taking the time to leave your review.
We are delighted to hear that you had a positive experience with both our customer service team and our engineer.
It is great to know that you found everyone helpful and pleasant to deal with. We will be sure to share your kind comments with the team.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
Absolutely useless my daughter in law…
Absolutely useless my daughter in law had a terrible time with the guy on the phone product not 12 months old he was useless as a chocolate fire guard
August 5, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Becki,
Thank you for taking the time to leave your review.
We are very sorry to hear that your daughter-in-law had a disappointing experience when contacting our Customer Service team. This is certainly not the level of service we aim to provide, and we apologise for the frustration caused.
We take feedback regarding our advisors seriously, and we would like the opportunity to investigate what happened and ensure any concerns are addressed appropriately. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards
Raeesa
Hoover Candy Team
Delivery was quick
Delivery was quick, a slight issue was encountered (make sure they unpack for you) but they dealt with this efficiently & quickly. I have still given 5 stars as appreciate this may not have been their fault.
July 21, 2026
Unprompted review
Reply from Hoover UK
Hi,
We're delighted to hear your delivery was quick and that, although a slight issue was encountered, it was resolved efficiently. We really appreciate your understanding and your kind comments.
We hope you enjoy your appliance, and thank you for choosing Hoover.
Kind regards,
Ismaeel
Hoover Team
Terrible service and poor product
Terrible service and poor product. Bought Hoover washing machine in January and it has broken twice in 7 months. Engineer appointment booked, cancelled as short of engineers. Rearranged and given 2 hour window and did not turn up in that timeframe. Called customer services and had to go through bot before speaking to a human. They hen advised it can be anytime all day and that is the way it is. Not happy
August 5, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Michael Flynn,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused. We understand how disappointing it must be to experience repeated faults with your washing machine, along with the inconvenience of a cancelled engineer appointment and the uncertainty surrounding your subsequent visit.
We're also sorry to hear about your experience when contacting our customer service team. This is not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.
If you could please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review, we would like the opportunity to investigate this further for you and work towards resolving your concerns
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Good customer service helped me a lot
Good customer service the operative really wanted to help
August 5, 2026
Unprompted review
Reply from Hoover UK
Good Evening Consumer,
Thank you for your wonderful review!
We're delighted to hear that you received great customer service and that our colleague was genuinely committed to helping you. Providing friendly, helpful support is something we take great pride in, so it's fantastic to know you had such a positive experience.
Thank you for choosing Hoover. We truly appreciate your support and hope to assist you again in the future!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Awful awful awful
Awful awful awful . Even if you pay for insurance they can't provide a means of getting their awful product fixed. If you can afford to take 2 days off work for a simple fix. You might as well buy another product. They will not give you an appointment that's convenient for you regardless of how flexible you are they'll give you a slot the night before. Then do the same once the parts are ordered. Never buy Hoover
August 5, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Jo Dickinson
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise for the frustration caused by the repair process and appointment arrangements.
We understand that arranging time away from work for an engineer visit can be difficult, and we appreciate how disappointing it is when the appointment process does not meet your expectations. We also recognise the importance of keeping customers informed throughout a repair, particularly when parts are required and further visits are needed.
We would like the opportunity to review your concerns and assist you further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will investigate this for you.
Kind regards,
Fiona
The Hoover Candy Team
Happy with service
Didn't receive message to confirm of time slot but that was organised as soon as I contacted them. Engineer visit punctual and professional
August 5, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Janet
Thank you for taking the time to leave your review.
We are pleased to hear that, after contacting us, your appointment time was confirmed promptly and that our engineer arrived on time and provided a professional service.
We appreciate your feedback regarding the confirmation message and will share your comments with the relevant team as we continue to improve our communication.
Kind regards
Jackie
The Hoover Team
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