The team went above and beyond to help fix a critical issue that put our site down. They listened to the issue, and resolved it within an hour, which is just extraordinary! Never in all my "1000 years... See more
Company replied
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Review summary
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Reviews shaping this summary
The support experience was very helpful. Ivan was quick to identify the issue, explained what was happening in plain terms, and guided me step by step until the site was back online. He was patient wh... See more
Company replied
Great customer service is rare in website hosting. Believe me, I’ve tried many hosting companies. Typically “Premium Support” requires that you have the highest level (and price) a provider of... See more
Company replied
Ace was incredibly helpful and made the whole process simple and fast. He quickly understood the issue, explained everything clearly, and resolved the problem. What could have been a stressful problem... See more
Company replied
Company details
About Elementor Hosting
Written by the company
Elementor Hosting is an all-in-one solution that provides web creators with the ultimate solution for building WordPress website using Elementor website builder.
Elementor hosting is unique as it offers hosting, pro builder and theme, all under one roof, including robust hosting features that will boost your workflow and allow you to build top performing, secure and stunning websites, in no time.
🌍 Join our Global Communities
Join a global community that helps each other achieve their goals.
- Discord Community – Topic and language-specific channels, plus Ella, an amazing AI helper, ready to assist you.
- Facebook Community – Over 150K+ members, offering support, advice, feedback, and tutorials.
- GitHub Community – Get information about releases, request features, or report a bug.
- Elementor Addons, Themes, and Kits Themes and Kits – created specifically for Elementor.
- Learn valuable insights and techniques from our YouTube Channel.
- Access our Academy and Help Center – Find guides, tutorials, and resources to answer your questions and boost creativity.
- Show your support by rating us on WordPress. Your feedback fuels our growth! 🤗
- If you have questions or need support, visit the Plugin's Forum. Elementor Pro users can get 24/7 premium support, or visit Elementor Website Builder.
Contact info
Tel Aviv, Israel
- hosting.elementor.com
4.9
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ray is great
January 15, 2026
Reply from Elementor Hosting
Hi Ahia, thanks for the great review! We're happy to see that you're satisfied with the support Ray provided you with!
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It was great working with Ray
It was great working with Ray! He quickly helped me understand and resolve my issue. Grateful to speak to a real person. Thank you for the support!
January 15, 2026
Reply from Elementor Hosting
Hi Andy, thanks for the amazing review! We're happy to hear that the issue was resolved and that Ray provided you with amazing support!
Reply from Elementor Hosting
Thanks for the review Bren!
My quest had to elevated to a Tier2…
My quest had to elevated to a Tier2 before it was taken care of. I understand the process but it should not take that long.
January 14, 2026
Reply from Elementor Hosting
Hello Dorothy, thank you for sharing your feedback with us.
While our agents can assist with most issues, when the problem requires more in-depth analysis to figure out what's happening it is necessary to involve our Tier 2 experts.
With that said, I understand this increases the resolution time so we'll make sure to pass on your comments to the relevant teams.
Thanks for the review!
Reply from Elementor Hosting
Thanks for sharing your experience, we are glad to hear Ray could help!
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Ray helped fast with any request and…
Ray helped fast with any request and was happy to help with solving my website issue
January 14, 2026
Reply from Elementor Hosting
We are very glad to hear Ray was able to help you. Thanks for sharing your experience Daniel!
Would absolutely recommend
Fairly easy to use, and the support was always phenomenal.
I got quoted thousands for website design, but with an Elementor template I achieved the same look for a lot less. Would absolutely recommend.
January 14, 2026
Reply from Elementor Hosting
Thank you so much for the review Nina!
“I am done with the excessive number of…
“I am done with the excessive number of emails and the constant attempts to sell additional products. Even though I have Elementor Pro, there is a continuous push to upsell more features, over and over again. And when you want to cancel or resolve this, you are not reachable, despite the fact that this process is described in your own emails. My advice to other shop owners: stay away — this quickly becomes a headache.”
January 14, 2026
Reply from Elementor Hosting
Hi there,
I'm sorry to hear the volume of emails has been frustrating.
Regarding your cancellation request, I can see we've reached out to you via email and are awaiting your response to proceed.
Please check your inbox (and spam folder) for our message so we can complete your request.
We appreciate you taking the time to share this feedback about the promotional emails, it's something we'll pass along internally.
Thank you.
Ray was a great help
Ray was a great help! He was able to assist me with the issues I was having with my "A Record" and "CName". After our session was completed, everything was working as it is supposed to!
January 13, 2026
Reply from Elementor Hosting
We are happy to hear Ray could help! Thanks for sharing your experience.
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Elementor Hosting - Cloud Sell XL
I subscribed to the "Elementor Hosting - Cloud Sell XL
" At first, elementor / Wordpress/ Woocommerce/ Additionnal plugins, all of this was a bit intimidating. But real quick I saw online resources (from elementor or not) and it became more clear. I feel like I really can achieve the look and feel I am looking for effortlessly (and without having to subscribe to a PRO subscription). On top of the elementor wordpress plugin that eases the pages creation, it also brings services such as automatic backups (up to 14days) and had a great first experience with the support team (quickly helped me fix a layout issue I got when I plugged my domain name to the website). I am a quite new customer but I am happy with the fact I was able to build my e-commerce website in 3 days with a payment plugin (paypal) and everything
January 13, 2026
Reply from Elementor Hosting
Thank you so much for sharing your experience Aliun! I'm glad to hear you were able to create your website quickly.
Quick identification of the issue and…
Quick identification of the issue and resolution. Much appreciation to Andrei!
January 12, 2026
Reply from Elementor Hosting
Thanks for sharing your experience Jared!
Andrei was super helpful and resolved…
Andrei was super helpful and resolved my problem quickly!
January 12, 2026
Reply from Elementor Hosting
We are glad to hear Andrei could help! Thanks for the review.
Fixed my issue quick
Fixed my issue quick and gave me instructions on how to solve it myself if it happens again.
January 12, 2026
Reply from Elementor Hosting
Thanks for sharing your experience Jason!
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Reply from Elementor Hosting
We are happy to hear that! Thanks for the review Lily!
It's so crazy easy and quick to contact…
It's so crazy easy and quick to contact support. They are always friendly, extremely helpful and patient. So far every little or big issue has been solved perfectly. Never experienced better customer service!
January 12, 2026
Reply from Elementor Hosting
Thank you for sharing your feedback Rebecca!
Thank You
Ace was awesome and responded the ticket and fixed the issue faster than I could have on my own. I am truly impressed.
January 12, 2026
Reply from Elementor Hosting
Thank you for sharing your experience Paul, we are glad to hear Ace could help!
The AI bot was not helpful
The AI bot was not helpful. it was trying to upsell me.
But Ray was very useful
January 12, 2026
Reply from Elementor Hosting
Thank you for your feedback, we are glad to hear Ray could help!
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Thier attention to detail to get to the…
Thier attention to detail to get to the root cause of the problem.
January 12, 2026
Reply from Elementor Hosting
We are happy we could help. Thanks for the review!
Very fast and effective help from…
Very fast and effective help from Elementor's support team
January 12, 2026
Reply from Elementor Hosting
Thanks for the review Sara!
Very fast and effective support
I had a website-breaking error, which the support team resolved very quickly. I didn't have to wait too long for a response and got a resolution that fixed the problem entirely. Many thanks to Ray for your help!
January 8, 2026
Reply from Elementor Hosting
Thank you for sharing your experience Nat!
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