Hostkey is by far the best hosting provider i’ve used. After trying many companies in search of reliable service, I can confidently say this one stands out. Their support ream responds quickly and sol... See more
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Review summary
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I rented a Ryzen 7950x for only 100 eur for blockchain tasks. 16 cores, 4.5 GHz, 128 MB RAM, 2x2 Tb NVMe. It runs flawless, super fast. Network connection is excellent. Very satisfied with the perform... See more
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Reliable uptime and effortless setup. Getting a dedicated server here was the easiest process I’ve experienced. While the panel design isn’t the newest, it’s stable and fully functional, which in the... See more
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Great experience: I’m using a VPS to run a VPN. Ordered server with pre-installed VLESS setup. Super easy to get started. Cheaper than public VPN services.
Company details
Written by the company
From its foundation in 2006, HOSTKEY has grown into a premium internet service provider (ISP) with facilities in the Netherlands, Germany, Finland, Iceland, the USA and Turkey. Our clientele spans the globe from the EU as a whole to China, Japan, and India in the East. They choose HOSTKEY not only for its obvious benefits, but also based on our reputation as a skilled and dynamic team that gets the job done reliably, and that we can deliver unique and custom products tailored to the client’s mission-critical needs.
Contact info
Willem Frederik Hermansstraat 91, 1011 DG, Amsterdam, Netherlands
- +31 20 820 3777
- info@hostkey.com
- hostkey.com
4.0
Great
299 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Overall
Overall, I’m satisfied with the service, but I think the prices could be more reasonable.
April 14, 2026
Reply from HOSTKEY
Thanks for your feedback. Glad to hear you’re overall satisfied with the service. We understand your point about pricing and will take it into account as we continue to review and improve our offerings.
After migrating my project to Hostkey
After migrating my project to Hostkey, I saw a significant improvement across the board. Their customer support has also improved a lot, they are responsive.
April 14, 2026
Reply from HOSTKEY
Thanks for sharing your experience. Good to hear the migration led to noticeable improvements and that support has been responsive. We’ll keep working to maintain and improve that level.
Reply from HOSTKEY
Thanks for your feedback. Glad to hear both the support and the service have been working well for you. We’ll keep doing our best to maintain that level.
Poor Uptime & Bad Support
The service started well, but after March 2026 we started facing lots of downtimes in all of our VPS throughout Netherlands and Germany. Their support is very rude and does not solve the matter. Just yesterday my websites went down for more than 5 hours, and their support did not help in any matter. The 99.9% uptime guarantee that they add on their website is a scam
April 15, 2026
Unprompted review
Reply from HOSTKEY
Dear Jean Pierre,
We’re sorry to hear about your experience and understand how frustrating this must have been.
The recent downtime you mentioned was caused by atypical infrastructure issues related to one of our external partners. While such situations are rare, they unfortunately impacted multiple regions, including the Netherlands and Germany. Our team worked to resolve the issue as quickly as possible and restore services within the shortest timeframe we could manage under the circumstances.
Regarding your feedback about our support team, this is not the standard we aim for. We will conduct an internal review to assess the quality of the responses you received and take appropriate steps to improve.
We take uptime commitments seriously, and while incidents like this are not representative of normal operations, we understand that this does not lessen the impact on your services. If you’re open to it, we’d like to investigate your case in more detail and provide a clearer explanation.
Thank you for bringing this to our attention.
The personal account area still needs…
The personal account area still needs improvement, but updates are being rolled out gradually. Customer service is excellent.
April 14, 2026
Reply from HOSTKEY
Thanks for the honest feedback. We agree the personal account area still has room for improvement, and updates are being rolled out step by step. Glad to hear customer service has been helpful.
I’ve been using the S3 storage in its…
I’ve been using the S3 storage in its beta version and so far the experience has been excellent. Everything works smoothly and reliably with no noticeable issues. Looking forward to seeing how it develops further.
April 14, 2026
Reply from HOSTKEY
Thanks for trying out the beta and sharing your experience. Glad to hear everything has been running smoothly and reliably for you so far. We’re continuing to improve the service, so your feedback is valuable as we move forward.
They even assisted me on a Sunday
They even assisted me on a Sunday. The support was outstanding, prices were very reasonable and everything went smoothly. Really appreciate it, thank you.
April 7, 2026
Reply from HOSTKEY
Thank you for your feedback.
We’re glad to hear everything went smoothly and that our support met your expectations, even on the weekend.
HOSTKEY delivers strong hardware…
HOSTKEY delivers strong hardware performance at very competitive price, especially in Europe. The team is highly responsive, paid close attention to every detail and clearly understands my needs.
March 27, 2026
Reply from HOSTKEY
Thank you for your feedback.
We’re glad to hear you’re satisfied with the performance and pricing. Our team always aims to stay responsive and attentive to every detail.
Reply from HOSTKEY
Thank you for your feedback.
We’re glad to hear everything is working well.
I ordered a server with OpenClaw…
I ordered a server with OpenClaw pre-installed. Deployment was fast and everything works smoothly. No issues so far
March 27, 2026
Reply from HOSTKEY
Thank you for your feedback.
We’re glad to hear the deployment was fast and everything is running smoothly.
Lack Professionalism
I have over a decade of experience in the hosting industry and have worked with some of the largest providers. As the former CEO of NaijaWebHost, I can say—without hesitation—that your level of professionalism in handling customers is lacking, and that is a far more serious issue than any technical problem.
I recently purchased a VPS with the intention of installing cPanel to host a single WHMCS website. However, shortly after setting up cPanel, I discovered the server was unstable—it went offline three times within less than two hours. This is on a system provisioned with 8 CPU cores and 16GB RAM, running only cPanel and CloudLinux. Even the initial setup process had noticeably poor performance.
Each time I reached out to support regarding the outages, instead of properly investigating the issue, the responses felt dismissive and unhelpful, as though the situation was being downplayed rather than resolved.
To make matters worse, I later found that the mail service was not functioning. Upon contacting support again, I was informed that several ports were blocked. While I have no issue with submitting a request to have them opened, the lack of transparency and absence of any apology—combined with the overall attitude of the support team—came across as unprofessional and unnecessarily difficult to deal with.
At this point, the technical issues are concerning, but the bigger problem is the customer experience. This kind of approach is not sustainable for long-term business relationships.
April 7, 2026
Unprompted review
Reply from HOSTKEY
Thank you for your feedback.
We’re sorry to hear about your experience. If you have any concerns about the server’s performance, we will be happy to check everything on our side. You can also upgrade your server at any time without downtime or cancel it, the unused balance will be credited back to your account and can be used for another order.
We take service quality seriously, especially when it comes to support communication. We will review your case internally.
Kind regards.
After several contacts and a few…
After several contacts and a few support tickets, my issue was eventually resolved well. Il give 5 stars if my request is handled right away.
April 7, 2026
Reply from HOSTKEY
Thank you for your feedback.
We’re glad the issue was resolved. We understand your point about response time and will keep working to improve it.
With decades of experience in web…
With decades of experience in web hosting, I can confidently say that Hostkey delivers the highest level of service I’ve ever experienced.
March 27, 2026
Reply from HOSTKEY
Thank you for your feedback.
We truly appreciate your experience and are glad to hear our service meets your expectations.
I am extremely frustrated with…
I am extremely frustrated with Hostkey's service. I have two VPS servers with them. One (IP 43.245.224.74) works perfectly, while the second one (IP 82.38.71.244) became completely inaccessible via SSH (Connection timed out) immediately after a standard OS reinstallation through their panel.
Despite clear evidence that the problem is on their side (since I can access one server but not the other from the same network), support spent over 40 minutes gaslighting me, claiming the issue is with my "regional provider" or "internet routing." This is a blatant lie and a scripted excuse to avoid fixing their own infrastructure or broken OS templates.
This is not the first time I've faced such "glitches" with Hostkey. Every time I buy a new VPS or reinstall an OS, I have to waste hours of my professional time proving basic technical facts to their support team.
My demands were ignored:
They refused to change the "dirty" or misconfigured IP address.
They refused to recreate the instance on a working node.
They refused an immediate refund for a service that is NOT being provided.
If you value your time and need a reliable "out of the box" solution, stay away from Hostkey. Their support is unprofessional and their automated systems are unstable.
January 1, 2026
Unprompted review
Reply from HOSTKEY
Thank you for your feedback. We’re sorry to hear about your experience.
We would like to emphasize that in your region we are indeed seeing situations where certain IP addresses are blacklisted or blocked at the level of internet service providers or even government restrictions. Both IP addresses and specific ports may be affected. This is a dynamic environment and is not always under our direct control.
If such a situation occurs, we can replace the IP address upon request through our support team. We also recommend testing connectivity using different internet providers. In many cases, a connection may not work over mobile internet but works correctly from a home or alternative network.
You also have the option to stop using the server at any time. Since we use hourly billing, any unused funds (if you paid for a full month) remain on your balance and can be used to deploy another server. In most cases, a newly assigned IP address works without issues.
We continuously monitor the situation and remove problematic IPs from circulation in affected regions as quickly as possible. While the situation is constantly changing, we are doing everything we can to minimize such cases.
In any case, we strive to do everything possible to ensure our customers are satisfied.
Very good value for money for VPSs
Very good value for money for VPSs. Fast setup, huge discounts. Recommended.
March 24, 2026
Reply from HOSTKEY
Thank you for your feedback.
We’re glad you find our VPS offerings a good value and appreciate your recommendation.
Reply from HOSTKEY
Thank you for your feedback.
We’re glad you’re satisfied with the service.
Quick setup and solid uptime
Quick setup, solid uptime and helpful support. My VMs run without issues.
March 24, 2026
Reply from HOSTKEY
Thank you for your feedback.
We’re glad to hear everything is running smoothly and that our support has been helpful.
Good geographic coverage and reasonable…
Good geographic coverage and reasonable pricing. The website has occasionally been unreliable but nothing critical so far.
March 24, 2026
Reply from HOSTKEY
Thank you for your feedback.
We’re glad you appreciate our coverage and pricing. We’re aware of occasional website issues and are working to make it more stable.
Reply from HOSTKEY
Thank you for your feedback.
We’re glad to hear you’re satisfied with both the server and our support.
Great selection of VPS configs
Great selection of VPS configs, everything runs smoothly. Some ports are closed by default but support can open them on request.
March 17, 2026
Reply from HOSTKEY
Thank you for your feedback.
We’re glad to hear everything is running smoothly. Port restrictions are in place by default for security reasons, but we’re always happy to open what you need on request.
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