Hostworld Internet Limited Reviews 385

Our website and mail server has been hosted by Cali and subsequently Hostworld for many years and we have always has excellent service. Any planned service interruptions are notified well in advance and any problems are quickly fixed. The staff are always a pleasure to deal with.

The key to our professional relationship it that from day one. We have been working with the same local people who are based locally in Cromarty. Kirsty and her team are always on hand if required to assist us with any issues we may have.

I’ve been with them for years, well that’s not quite accurate…..better to say they have been with me for years. Always there when I needed them.

Started out when as an SME based in Grampian Scotland I needed a local ISP to get my marketing consultancy up and running. I wasn’t much good with IT.

Moving on and up to apple products and living in Central England they continued to support me into retirement. They are still helping me to stay fully connected even when I’m unsure how to do it.
First class professional service from very nice people, who know what the world is doing today….and tomorrow.

Try them!

As someone who is awful with technology, Hostworld have always been on hand to promptly resolve any issues. Highly recommended!

I have been using the company for years and never thought of leaving.
The personal service is always helpful, knowledgeable and efficient and always patient and polite. Well done!

Hostworld host our simple church web site and have done so for many years. They walked me through getting onto https when a secure connection became necessary. They are always helpful.

I have three websites hosted by Hostworld for many years. Whenever there is a problem they respond and deal with it immediately. I would recommend the company.

We have been using Hostworld services ever since the takeover from Calico and have experienced the same great service and prompt response times. We have several different organisations supported by Hostworld services and have always appreciated their commitment to maintain and communicate clearly when when required.

Having used Hostworld for many years for various projects I have found their support, on the rare times I've needed it, to be first class - even outside of normal working hours!

Excellent customer service
Nothing has ever been too much trouble
Trusted and good value so I have been with them a long time and never even considered going anywhere else
Well done guys

Excellent service and very speedy on

Darren and David restored by hosting account, great service and would recommend.

Shocking service with their VPS

VPS corrupted on first installation and now continually BSODs. Connection is so slow. I want a refund and a copy of the latest backup so I can take my business elsewhere.

Support is so slow.

I use VPS services with a monthly automatic payment plan. For two days, I couldn't connect to my IP address. The email I received said it was being maintained. Then, suddenly, my IP address was terminated and a new one was assigned. This happened completely without my knowledge or consent. I lost everything associated with that IP address. I don't want to use your terrible service anymore. I want a refund. I opened a ticket about that, but they do not answer my ticket like other ticket fast.

Sometimes their VPS service can be slow. And cannot always connect to the IP address.

Do not trust their services! Their service is completely rubbish!

------------------------

I appreciate the company's response, but I need to clarify the facts.

The email I received stated that my VPS would be temporarily suspended and then automatically resumed. There was no mention of termination, migration, or a permanent IP change.

However, the VPS was terminated and moved to a new node, without my consent, despite my repeated requests to keep my existing IP. I lost access to my original setup and important data.

While the company mentioned that a refund or credit might be possible, this situation could have been handled properly from the start. Multiple tickets were opened, and I clearly communicated my expectations, but the service did not meet what was promised.

Due to this experience, I have canceled my subscription and stopped automatic payments. I do not feel confident continuing with this provider and have requested a full refund.

Friendly efficient knowledgable

There are real people online to reply to queries and solve problems, a rarity in this era of robots and automatic replies. Generally very efficient and friendly human contact.

They have provided completely faulty service
They have provided completely faulty service and then refused to compensate me for the £200 of credit that I added to this account balance. The director of the company has admitted that they will refund the money, but then just ignored it and kept the money for themselves. DO NOT RECOMMEND unfair business practices are being used by this business.
You have my account details, or do you keep £200 and close the accounts for everyone? You agreed on the refund but it was never received from this unfair company
Here is the details of my order ( You locked my account, and now I cannot access it)
Invoice #290086
Invoice Date: Tuesday, January 6th, 2026
Due Date: Tuesday, January 6th, 2026
Total: £200 ( I assure you there is only one transaction like this on that date)

Great service and help should you need it. Easy communication by phone with an expert to talk to directly.
Highly recommended.

I had to set up 2 email links on a new computer and Kirsty took me through the process very calmly, thoroughly and patiently - quite the opposite to what I’ve experienced with other providers.
Many thanks.

As usual excellent service from Kirsty Pryer and the UK team of Hostworld. Always willing to help with IT issues for relative novices like me. Thanks again and it's a real pleasure to give a 5 star review for such great service.