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HotDoc Reviews 2,457

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TrustScore 4.5 out of 5

4.7

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 2,070 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the booking process to be very easy and convenient, allowing them to schedule appointments without waiting on the phone, even after hours or on weekends. The app is highly praised for its user-friendliness, enabling people to easily manage and reschedule appointments, and even track their position in a queue. Many appreciate the ability to book with their preferred doctor and see their availability, with the service often described as efficient and straightforward. However, some customers reported issues with appointments not being visible in their personal logs if booked by another family member or directly at the practice. A few also experienced problems with incorrect appointment bookings or cancellations, leading to frustration and wasted time.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease, speed, and convenience... See more

Booking process

Consumers find the booking process to be very positive, describing it as straightforward, quick, and easy to... See more

Application

Reviewers express satisfaction with the app, highlighting its ease of use and navigation for managing medical... See more

Service

Customers had positive experiences with service, often highlighting the convenience and good care received... See more

Staff

Customers consistently note positive experiences with staff, praising doctors for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to make appointments - and, if necessary, cancel them. At any time of the day or night, whenever you think of it. No more sitting on hold, waiting for your doctor's office to be able to talk t... See more

Rated 5 out of 5 stars

So good to check and book out of hours rather than waiting until surgery is open. Once done can go ahead and plan day around it rather than having to wait to phone in.

Rated 5 out of 5 stars

Easy to use, and very convenient. I can easily arrange my appointments. I like that I can book well ahead , and if needed I can easily cancel or change the appointment.

Rated 5 out of 5 stars

I love the ease of using HotDocs. It links my appointments to my calendar, reminds me of upcoming appointments. It keeps a log of everything. 5 🌟

Company details

  1. Software Company

Written by the company

HotDoc is Australia's largest and most trusted patient engagement platform. We take pride in helping over 21,000 practitioners connect with more than 7 million patients.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love using this app

I love using this app as it saves me time waiting on the phone to connect to someone with the clinic to book an appointment, and when using the app I can look at my schedule and book at my convenience with my Doctor.

June 10, 2026
Unprompted review
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