I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... See more
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... See more
Company replied
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... See more
Company replied
Company details
Written by the company
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Contact info
London, United Kingdom
- help@houseof.com
- houseof.com
4.5
Excellent
671 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely beautiful products and…
Absolutely beautiful products and excellent customer service. Everyone was so helpful. Would highly recommend.
January 5, 2022
Reply from houseof
And an absolutely beautiful review! 😊️ Thank you for your time to share your experience with us.
Advertisement
Perfect
Perfect! I ordered the light fitting as I wanted something modern, bigger and fairly flush for our stairwell. It’s perfect! It came in great time, well wrapped (actually really nice, sturdy box!) Really good quality and looks amazing. Relatively easy to fit - we had to do some extra work as our 80s house has some dubious wiring! But once done, we couldn’t be happier!
January 5, 2022
Reply from houseof
Hey Helena, What a lovely review! 😊️ We are so pleased to hear that and sure it looks beautiful! If you get the chance, please send us some photos as we would love to see how you have styled the light in your house. Our Instagram page can be found here https://www.instagram.com/houseofdotcom/?hl=en 😊️
Best customer service ever
I accidentally broke my houseof lampshade and they replaced it free of charge. absolutely blown away by that, fantastic customer service that you just don't see much of these days. Recommend!
January 4, 2022
Unprompted review
Reply from houseof
We are glad to hear that you had a such a great experience with our customer service! :) Thanks for sharing our feedback with us!
exceptional customer service
Fabulous light. Loved it from the start. Sadly our dog knocked it over. The service we got when seeking replacement parts was exceptional. The tone of the help was so friendly and the parts were sent really quickly. Outstanding.
December 31, 2021
Unprompted review
Reply from houseof
That's wonderful to hear Judith! :) Thanks for sharing your experience with our customer service agents! Hope your are loving your houseof lamp!
Incredible bathroom light from houseof
Incredible bathroom light from houseof, exactly what I wanted for my new bathroom. 10/10 highly recommend
December 19, 2021
Reply from houseof
Hey Amy, and an incredible review! Thank you so much for taking your time to share your experience with us!
Advertisement
Excellent service from ordering to…delivery
Excellent service from ordering to delivery. Easy to order online. My light was delivered beautifully and carefully packaged so no breakages.
Lovely light fitting which gets great comments from visitors who see it.
Would highly recommend.
December 14, 2021
Reply from houseof
Thank you for your feedback Carolyn! We are very pleased to hear your experience with us! :)
Highly recommend
We've made a few purchases with houseof and the service and oroducts are always amazing.
December 10, 2021
Reply from houseof
Hey Kate! What a lovely review! 😊
Thanks for sharing your experience and for being a loyal customer! We are so happy to hear that you always find what you look for!
Arrived on time and in good condition.
December 7, 2021
Reply from houseof
Hey Andrew, Thank you so much for your feedback! We're really glad that you had a great experience with us and we hope you love your new lights!
Great fast service and nice eco…
Great fast service and nice eco packaging - lights look great too
December 5, 2021
Reply from houseof
Hey Doug, thank you so much for taking your time to leave us a review! We are chuffed to hear that you like our eco packaging and you are happy with our fast service! Enjoy your lights! :)
Advertisement
Amazing customer service
Amazing customer service. So pleased I stumbled across these guys…
December 5, 2021
Reply from houseof
Hey Esme, thank you so much for your feedback! :) We are glad to hear that you had a such a great experience with our customer service!
Ordered yesterday arrived very next…
Ordered yesterday arrived very next day, great service.
November 26, 2021
Unprompted review
Reply from houseof
Hey Julia, thank you for your time to leave us a review! We are very pleased to hear about your experience with us! :)
Worth the wait
Waiting for an item to come in stock, got an email as soon as it did.
Item delivered quickly and no damage and I love it! Worth the wait.
November 18, 2021
Reply from houseof
Thank you so much for sharing your experience with us, it's great to hear that you're loving your new light! :)
Replacement problem
This time..
A light without a control,several failed collections and deliveries, took up way too much of my working day to sort out.
The light fittings are fab though.
November 14, 2021
Reply from houseof
Hey Fiona, thank you for your review, we're really sorry to hear that you had difficulty with our courier for your collections and delivieries, that's definitely not what we want to happen :( and would definitely work to improve! We do apologise that your working day was affected here! It's amazing to hear that your new light looks fabulous though! If you have any questions or advise please feel free to keep in touch! :)
Advertisement
Reply from houseof
Thank you so much for leaving us a review Carla! It's great to hear that you're loving your new light!
I was so pleased to receive my…
I was so pleased to receive my carefully packaged large coral diner pendants. They were even more gorgeous than seen on your website and the colour is just stunning. I cannot wait to get them fitted into our newly renovated kitchen and dining room.
October 22, 2021
Reply from houseof
Hey Laura, thank you for your review! That's wonderful to hear you are loving your new light!:) Once you do get them fitted into your kitchen and dining room and if you get the chance, please send us some photos as we would love to see how you have styled!
Hi I ordered a ceiling light 4 days ago…
Hi I ordered a ceiling light 4 days ago in the advert says dispatch with in 2 days but emailed last night to hear they may dispatch on 24th not good enough we go on holiday at the end of next week if we had realised this delay would not have ordered Paul Smallwood
October 21, 2021
Unprompted review
Reply from houseof
Hey Paul, Thank you for leaving us a review. We're sorry that the dispatch of your ceiling light has been delayed. Could you please contact our customer services on help@houseof.com with your order number and we will try and sort this out for you. Once again, sorry for the inconvenience here. Looking forward to hearing from you!
House of is fine
House of is fine, small selection of goods, good quality. 2 stars as constantly e-mail for this review to be posted, despite saying won’t get any more reminders!
October 19, 2021
Reply from houseof
Hey Amy, we are so sorry you feel this way and we can understand your frustration. Thank you for posting this review and we’re sorry to hear that your experience was not up to standards. In addition, I can see that two review reminders were sent from our side, one was for a product review, and one was for the service for that particular order. As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services. Once again please accept our apologies for the inconvenience.
Advertisement
Really slick designs but sooooo slow!
Really slick designs but the company is very disorganised!! items take so so long to be delivered! Initially we ordered a ceiling light It came very late and in the end two showed up! We later ordered another design and it eventually arrived weeks and weeks and weeks after the indicated time even though when I ordered it it said it was in stock. That was really disappointing.
October 17, 2021
Reply from houseof
Hey. Thanks for taking the time to leave us a review. We're extremely sorry for the delays you encountered. I can see the light you previously ordered was on pre order.
Apologies if the extended lead time wasn't clear enough when you made your order, we do our best to make sure this is as clear as possible on the product page.
Lovely lights and nice quality but no…
Lovely lights and nice quality but no suitable for my home. Return process was straightforward. Would consider buying from here again.
October 16, 2021
Reply from houseof
Hey Jo. Thank you so much for taking the time to leave us a review. We're sorry the lights weren't suitable for your home! :( All the best
Excellent customer service
I rarely write these reviews but I’ve got to give it to house of, the customer service is excellent. I had an issue with a faulty light which they solved quickly. I then moved house and part of it got broken and they have sorted it out again straight away. Really impressed with the service it’s rare these days!
October 4, 2021
Unprompted review
Reply from houseof
Thank you for your feedback Gemma! We are very pleased to hear your experience with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.