The process was simple and explained thoroughly, staff were friendly and professional. I would highly recommend. I will use again if I need to rather than go to my GP (who is actually an oxygen thief... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
Company replied
My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more
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Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
531 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total Appreciation
Professional, courteous and polite and very welcoming.
February 24, 2026
Unprompted review
Reply from House of Hearing
Thank you for leaving your review, Thomas. We're glad to hear you had a positive experience with us in Morpeth. ^CW
Great experience at House of Hearing…
Great experience at House of Hearing very friendly, put me at ease, knowledgeable and very kind
February 25, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Brian. We're so glad to hear that you had a positive experience with us in Galashiels. ^CW
Local and excellent quality.
A quick and through hearing test/servicing of my aids. The friendly manner of Philip made it easy.
The receptionist was friendly and efficient
The ability to drop in if I have a problem is an excellent customer service.
February 25, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Pauline. We're so glad to hear that you had a positive experience with us in St Andrews.
Felt I was really listened to
Felt I was really listened to. I had a problem with Bluetooth connectivity to my new hearing aids, which audiologist tried hardest to address. However, there was little improvement and at my follow up appointment, the audiologist, Sarah, took moulds and ordered smaller domes. These have yet to arrive, but I am hopeful!
February 27, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with Sarah and the team in Morpeth - and we're looking forward to seeing you back in clinic shortly. ^CW
My appointment was made for my…
My appointment was made for my convenience.
The appointment lasted all of 5 minutes.
If I had read the instructions on how to connect my phone to my hearing aids the appointment wouldn't have been needed.
I was seen by an audiologist on the time appointed. Great service.
February 27, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Galashiels and that we managed to get you reconnected promptly. We look forward to seeing you again soon. ^CW
Thank you for prompt help
The staff at the Galashiels branch of House of Hearing are always friendly, welcoming and efficient. I left my Sound Clip with them one afternoon, and was offered an appointment the following day to reacquaint it with my hearing aids, and to remind me how to use it. That was very helpful and reassuring.
February 25, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Anne. We're so glad to hear that you had a positive experience with us in Galashiels and that you enjoyed your SoundClip demo. Please do pop in or give us a call if there is anything else we can do to help. ^CW
I was welcomed at reception and taken…
I was welcomed at reception and taken straight to a treatment room. The clinician was very professional, polite and thorough, explaining everything that she was doing.
February 27, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Nicholas. We're so glad to hear that you had a positive experience with us in St Andrews. ^CW
At my initial appointment I was greeted…
At my initial appointment I was greeted with a very friendly and professional service. The hearing improved immediately, however I have been invited back to make doubly sure that my right ear has fully cleared. Completely satisfied - thank you.
March 2, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're so happy to hear that you had a positive experience with the team in St Andrews and we look forward to seeing you again soon. ^CW
First Class Service
Excellent service. Very professional staff. The whole process was explained in advance which put me at ease. All my questions were answered thoroughly and I highly recommend House of Hearing in East Kilbride.
March 3, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, David. We're so glad to hear you had a positive experience with us in the East Kilbride clinic and we look forward to seeing you again soon. ^CW
The staff at the Edinburgh HoH are…
The staff at the Edinburgh HoH are fantastic. They are helpful, kind and patient.
February 18, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Lindsey. We're glad to hear you had a positive experience with the team in Edinburgh and we look forward to seeing you in clinic again soon. ^CW
Would totally recommend
Seen promptly by friendly professional clinician. Reviewed and amended my hearing and aids. I would trust my treatment 100%
February 25, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're glad to hear you had a positive experience with the team in Morpeth and we look forward to seeing you in clinic again soon. ^CW
Reply from House of Hearing
Thank you for taking the time to leave your review, Tom. We're happy to hear that you had a positive experience with Gavin and the team in Hamilton and we hope to see you in clinic again soon. ^CW
I cannot speak Highly enough about the…
I cannot speak Highly enough about the Staff in Hamilton,
They are so Professional, Knowledgeable and put me at ease from the moment I entered the Clinic .
Special mention to Gavin for talking me through all aspects of the process in a Calm and Reassuring manner .
Thank you 💙
March 4, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Elaine. We're so glad to hear you had a positive experience with Gavin and the team in Hamilton and we hope to see you back in clinic again soon. ^CW
Friendly welcoming and knowledgeable…
Friendly welcoming and knowledgeable staff
March 3, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Thomas. We're glad to hear you had a positive experience with us in Hamilton and we look forward to seeing you in clinic again soon. ^CW
Excellent service
Excellent service. Very friendly. A real difference now that the wax has been removed. Highly recommended
March 3, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Galashiels. ^CW
Excellent
Expertise, explanation, guidance on most suitable model. Ongoing care part of service.
February 25, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're so glad you had a positive experience with us in St Andrews. ^CW
Excellent hearing Care from a friendly…
Excellent hearing Care from a friendly team.
February 18, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Hamilton. ^CW
First class service
Both my wife and myself visited House of Hearing - my wife , to check on hearing aid supplied previously and myself for earwax removal. Very professional help, treatment and explanation of events. Having been customers of H 0f H for several years, have no hesitation recommending them for first class service and attention.
February 24, 2026
Unprompted review
Reply from House of Hearing
Thank you so much for taking the time to leave your review, Colin. We're so glad to hear that both yourself and your wide have enjoyed your service with us in Morpeth and we look forward to seeing you back again soon. ^CW
Professional and courteous service…
Professional and courteous service always.
March 3, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, David. We hope to see you in clinic again soon. ^CW
Great service and excellent staff.
Great service and excellent staff.
February 24, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Liz. We hope to see you again soon. ^CW
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