House of Isabella Reviews 

200
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company, often noting how smooth the purchasing process is from start to finish. People frequently praise the exceptional quality of the furniture and accessories, emphasizing that items look exactly as shown online. Customers are also deeply appreciative of the responsive and helpful support team, who readily guide buyers through product choices. Some people were dissatisfied with occasional delivery delays and receiving damaged goods that required extra effort to resolve. A few consumers also mentioned encountering slow response times from customer service when trying to sort out shipping issues or track missing items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing general satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive promptly and in good... See more

Quality

People report positive experiences with quality, noting that items arrive well-packaged and match their... See more

Order

Customers had ambiguous experiences with order processes, reflecting both satisfaction and frustration. Some... See more

Customer service

Users describe positive interactions with customer_service, noting awesome communication and helpful staff.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing bac... See more

Rated 4 out of 5 stars

The item was exactly as described. Communication via web chat was very quick and helpful. Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was comin... See more

Company replied

Rated 4 out of 5 stars

Good communication. Terrible shipping tracking. The app makes you ship and does not share your package

Company replied

Rated 5 out of 5 stars

Great service and postage was quick and well packaged. I wanted a large square rattan tray for our ottoman and the best value and product was at your store. It’s perfect for our spot. Sadly a lot of y... See more



Contact info

4.2

Great

TrustScore 4 out of 5

200 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(200)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Very realistic

Pleased with realism. Didn’t appreciate they came pre-potted, but (with a bit of effort) was able to remove from pots. While I only wanted one plant, combining the 2 plants you have to buy, makes for a more lush / realistic look. One comment - a more economical postage option would be good.

July 9, 2024
House of Isabella logo

Reply from House of Isabella

Thank you so much for your kind review and feedback. x

Rated 5 out of 5 stars

Happy Customer

My item was bought at a great price and shipping was nice and fast from W.A. to East, cannot ask for more.

July 9, 2024
Unprompted review
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Reply from House of Isabella

Thank you so much for your kind review we appreciate it. x

Rated 5 out of 5 stars

Excellent Service and ProductI…

My compliments of the amazing service I received from House of Isabella. I ordered my light on Monday and I received it on Tuesday and it was shipped to regional Victoria! This never happens. The product was as described and even more beautiful in real life. Absolutely will continue to use this company again and again. A credit to all involved 😊

July 9, 2024
Unprompted review
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Reply from House of Isabella

Wow what a nice review, thanks so much! x

Rated 5 out of 5 stars

Great to deal with!

House of Isabella were super easy to work with on the purchase of my light and it was received super quickly. On top of being easy to deal with it was the best price on offer for this beautiful light so a win all around.

May 30, 2024
Unprompted review
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Reply from House of Isabella

Wow such a lovely review. Thank you so much for your kind words, we appreciate it. x

Rated 5 out of 5 stars

Professional Prompt & Efficient

My order from purchasing to delivery was professional and efficient.
The table securely packed and received in perfect condition.
It was so easy to assemble. The hall table looks fresh and light in my entry area.
I am very pleased with my purchase. Thanks heaps.

May 31, 2024
Unprompted review
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Reply from House of Isabella

Glad you liked your purchase. Thank you so much for your kind review we appreciate it. x

Rated 5 out of 5 stars

So happy with my purchase

So happy with my purchase. The textured canvas wall art is just what I was looking for, plus it arrived the following day after I ordered it. Would happily buy from House of Isabella again. Thank you!

May 14, 2024
Unprompted review
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Reply from House of Isabella

Wow, thank you so much for your kind review we appreciate it. x

Rated 5 out of 5 stars

Great place to shop

I absolutely love my console table it’s the perfect size where I wanted it to go. Excellent quality would highly recommend this place when considering changing things in your home. Love the two small draws absolutely stunning console table. I have looked for one for so long this one was just perfect.

February 9, 2024
Unprompted review
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Reply from House of Isabella

Thank you so much for your kind feedback, Elif!

Rated 4 out of 5 stars

First time user

Products are in good condition. But the tracking of shipments is not user friendly. Especially for partial orders and trying to navigate through the platform of logistics company used. I come from a logistics background and delivery is a crucial part of the service for a full customer experience.

March 4, 2024
Unprompted review
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Reply from House of Isabella

Thank you for your feedback, Shenoa. We will certainly take this on board and look into our tracking options.

Rated 5 out of 5 stars

Amazing Company and fabulous Customer service and follow-up

I have nothing to say but great things about House of Isabella. I ordered a pot online and I was contacted soon after to let me know that the pots remaining in stock were not of a standard for sale and I was offered a refund or I could wait for the next shipment of pots. I elected to wait and now I have my lovely pot. Emma has amazing Customer Service skills. She is proactive and always kept me informed as to the status and progress of my Order. I did not inquire once in the period I was waiting because I felt confident that Emma was managing my Order and as a result she quickly built a strong customer service relationship with me and I had trust in her because she has high level people skills. Also, I understand that things don’t always go to plan and that can be out of the seller’s control initially too. With Emma managing customer queries, having those uncertainties dealt with quickly to reassure the customer is what Emma does best. The service I received from House of Isabella was and is second to none! Fabulous Company to deal with.

February 14, 2024
Unprompted review
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Reply from House of Isabella

Jacqueline, what a fantastic review! We greatly appreciate you taking the time to let us know how your experience went and we are so happy to hear you were so satisfied by the service you received from Emma. Thank you!

Rated 1 out of 5 stars

awful experience

Bought a mirror, when it arrived the box appeared ok, when opened a week later we discovered it was cracked, they said u didnt let us know the next day so we wont replace.
Disgraceful and illegal policys and total lack of service.

January 3, 2024
Unprompted review
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Reply from House of Isabella

Sorry to hear that, please can you send us your order reference number as we are unable to locate an order with us? Thank you

Rated 1 out of 5 stars

Don’t buy from house of isabella

Bought a chair online, it is damaged. Asked for replacement. It’s been a week and a half still no positive response. Never buy from them. They are not professional. Wasting our time.

December 8, 2023
Unprompted review
House of Isabella logo

Reply from House of Isabella

Sorry to hear that, please can you send us your order reference number as we are unable to locate an order with us? Thank you

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