I wouldn’t hesitate in recommending Houzecheck for one minute. They explained everything very clearly and didn’t put any pressure to sign there and then. When I did sign up they instructed a loca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service we were provided by Bandish Thakor was great. The survey was set within few days and we got the report a few hours after the surveyors appointment so super quick. The survey done by Kevin... See more
Company replied
The booking process was quick and easy thanks to Bandish Thakor over the phone. Within a week we had a surveyor at the house we are buying and the survey emailed to us the next day. The survey itsel... See more
Company replied
I’m a happy returning customer and would highly recommend HouzeCheck to anyone needing a property valuation. I first heard about the company through my neighbour, who was also extremely satisfied... See more
Company replied
Company details
Written by the company
An independent assessment from a RICS surveyor gives you detailed information and a fair market value for the property, providing you with peace of mind and could potentially help you save thousands of pounds.
Contact info
30-40 St Albans Road, WD17 1RN, Watford, United Kingdom
- 0330 113 1133
- hello@houzecheck.com
- houzecheck.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Houzecheck
Dear Stephen,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you and wish you the best.
Good luck with everything!
Kind regards,
Dan
Customer Services
0203 936 9033
Very experience staff and good expertise
The manage to schedule quickly my appointment, very good expertise with more details
April 19, 2026
Reply from Houzecheck
Dear Eric,
Thank you for your review.
We’re always keen to improve our service, so if there is anything we could have done to make your experience a five-star one, we would really appreciate any further feedback.
We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
It was a great service i would…
It was a great service i would recommend you to others the Report back was very quick and spot on Thank you. The service on the phone call was excellent
April 26, 2026
Reply from Houzecheck
Dear Daniel,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Great service, a thorough informative report!
The report gave an accurate and thorough account of the condition of the property which greatly put me at ease.
April 18, 2026
Reply from Houzecheck
Dear Christopher,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Reply from Houzecheck
Dear Amanda,
Thank you for your review.
We’re always keen to improve our service, so if there is anything we could have done to make your experience a five-star one, we would really appreciate any further feedback.
We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
I would 100% recommend Houzecheck
I would 100% recommend Houzecheck. A surveyor came out within 3 days of enquiry and report was back quickly . The surveyor was friendly and explained all in detail
April 18, 2026
Reply from Houzecheck
Dear Customer,
Thank you for your review.
I am pleased to read you were happy with the service and would recommend us. I will be sure to pass this on the surveyor!
I am glad we were able to be of service to you.
Kind regards,
Aimee
Customer Services
0203 936 9033
A faultless service that puts you at…
A faultless service that puts you at ease, from start to finish I’ve been given confidence from all staff members involved. Josh was fantastic as a first point of contact and talked me through all of the work to be carried out, I then received my report incredibly fast and with so detailed with what we can do and what needs to go to our solicitor, no jargon everything was easy to follow and precise.
April 25, 2026
Reply from Houzecheck
Dear Olivia,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Houzecheck were very good
Houzecheck were very good. I’m not very good at doing these reviews - in fact I despise being asked - however they were very good ***** 5 stars baby🙂
April 18, 2026
Reply from Houzecheck
Dear Wayne,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Great job quick responed
April 18, 2026
Reply from Houzecheck
Dear Customer,
Thank you for your review.
We’re always keen to improve our service, so if there is anything we could have done to make your experience a five-star one, we would really appreciate any further feedback.
We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
The surveyor damaged my property
The surveyor damaged my property and didn’t say a word. When I complained, the company denied it and said the wood was rotten. I have the incident on ring doorbell and took a video showing the wood is solid which I have now provided. Do a damage sweep after they leave.
April 13, 2026
Unprompted review
Reply from Houzecheck
Dear Jennie,
Thank you for your review.
I'm sorry to hear you were disappointed.
We have reviewed the matter internally and, based on the photograph provided, our initial assessment indicates that the damage appears to be consistent with rotting wood rather than a structural issue identified during the survey.
That said, we take all concerns of this nature very seriously. All of our surveyors are fully qualified and registered with the Royal Institution of Chartered Surveyors, and they work in accordance with its rigorous professional standards.
We would very much welcome the opportunity to investigate your concerns further. Please get in touch with us directly so we can review the details in full and work towards a resolution.
Kind regards,
Aimee
Customer Services
0203 936 9033
I find this company very… unprofessional
I find this company very unprofessional. I contacted them a few days ago to get a Level 2 Home buyers quote. They then proceeded to call and email me which was fine. However, when i did pick up the call i advised i have received a lower quote price elsewhere and instead of them looking to price match they went on a hate train about this other company!!! Saying they are charging way too much and are taking bookings in about a months time. I felt uncomfortable with the way Houzecheck spoke so unprofessional about another company and this lead me to not book with them.
Some advise for Houzecheck, please act more professional when speaking to customers and instead of hating on other companies try and persuade the customer why you are the company to go for.
April 21, 2026
Unprompted review
Reply from Houzecheck
Hello,
Thank you for your review.
We’re sorry to hear that your experience did not meet expectations.
We take this extremely seriously, and our sales agents are trained to act accordingly. This includes never speaking poorly of another company.
As we pride ourselves on our Customer Service, I would be keen to investigate this further if you could please provide the number that you called from, your name and/or the agent that you spoke with. Please email these details to team@houzecheck.com for my attention and I can assure you that we will look into this and deal with the matter accordingly.
Kind regards,
Michelle
Customer Services
0203 936 9033
Reply from Houzecheck
Hello,
Thank you for your review.
We’re sorry to hear that your experience did not meet expectations. We work with a panel of qualified independent surveyors, and their details are provided within the terms and conditions and booking documentation. We always aim to be transparent throughout the process and take any concerns regarding service quality seriously.
We would be very happy to investigate any issues for you. We pride ourselves on offering a high level of service, so if you are unhappy, please call us on 0203 936 9033 or email us at team@houzecheck.com so we can look into this further for you.
Kind regards,
Michelle
Customer Services
0203 936 9033
Professional and thorough
Survey was booked quickly and efficiently. Communication was clear and consistent. Surveyor was very honest and pleasant and thorough. I feel very confident about the process and felt empowered to ask questions and follow up with any further queries about the report.
April 4, 2026
Reply from Houzecheck
Dear Samantha,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Good communication
Friendly, good communication and efficient reports.
April 23, 2026
Unprompted review
Reply from Houzecheck
Dear Solly,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Great communication friendly service…
Great communication friendly service and quick results
April 15, 2026
Reply from Houzecheck
Dear Sharon,
Thank you for your review.
I am so pleased to hear that you were happy with the service.
Best of luck with everything!
Kind regards,
Karen
Customer Services
0203 936 9033
the company does goes through a third…
the company does goes through a third party be very carful my experience was very poor check the name of surveyor on ur documents in terms and conditions first , and bear in mind if u are unfortunately given a bad experience once u complain on the phone number u then get blocked.
April 2, 2026
Unprompted review
Reply from Houzecheck
Hello,
Thank you for your review.
We’re sorry to hear that your experience did not meet expectations. We work with a panel of qualified independent surveyors, and their details are provided within the terms and conditions and booking documentation. We always aim to be transparent throughout the process and take any concerns regarding service quality seriously.
We would be very happy to investigate any issues for you. We pride ourselves on offering a high level of service, so if you are unhappy, please call us on 0203 936 9033 or email us at team@houzecheck.com so we can look into this further for you.
Kind regards,
Michelle
Customer Services
0203 936 9033
Reply from Houzecheck
Dear Martin,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Reply from Houzecheck
Dear Customer,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Very easy and straightforward
Very easy and straightforward. Get the quote and once you're happy the rest is arranged between the estate agent and Houzecheck. Super low stress process and the report was very helpful.
April 7, 2026
Reply from Houzecheck
Dear Will,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Ashley is detailed and was very helpful.
April 16, 2026
Unprompted review
Reply from Houzecheck
Dear Shaz,
Thank you for your review.
We really appreciate your feedback and are pleased we were able to be of service to you.
Kind regards,
Karen
Customer Service
0203 936 9033
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