I wouldn’t hesitate in recommending Houzecheck for one minute. They explained everything very clearly and didn’t put any pressure to sign there and then. When I did sign up they instructed a loca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The booking process was quick and easy thanks to Bandish Thakor over the phone. Within a week we had a surveyor at the house we are buying and the survey emailed to us the next day. The survey itsel... See more
Company replied
The service we were provided by Bandish Thakor was great. The survey was set within few days and we got the report a few hours after the surveyors appointment so super quick. The survey done by Kevin... See more
Company replied
Overall experience with Houzecheck was super easy and smooth. Follow up call was received after booking to let us know they’d contact the estate agent. Malcom from Vivid Surveyors Ltd was great too. P... See more
Company replied
Company details
Written by the company
An independent assessment from a RICS surveyor gives you detailed information and a fair market value for the property, providing you with peace of mind and could potentially help you save thousands of pounds.
Contact info
30-40 St Albans Road, WD17 1RN, Watford, United Kingdom
- 0330 113 1133
- hello@houzecheck.com
- houzecheck.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The surveyor damaged my property
The surveyor damaged my property and didn’t say a word. When I complained, the company denied it and said the wood was rotten. I have the incident on ring doorbell and took a video showing the wood is solid which I have now provided. Do a damage sweep after they leave.
April 13, 2026
Unprompted review
Reply from Houzecheck
Dear Jennie,
Thank you for your review.
I'm sorry to hear you were disappointed.
We have reviewed the matter internally and, based on the photograph provided, our initial assessment indicates that the damage appears to be consistent with rotting wood rather than a structural issue identified during the survey.
That said, we take all concerns of this nature very seriously. All of our surveyors are fully qualified and registered with the Royal Institution of Chartered Surveyors, and they work in accordance with its rigorous professional standards.
We would very much welcome the opportunity to investigate your concerns further. Please get in touch with us directly so we can review the details in full and work towards a resolution.
Kind regards,
Aimee
Customer Services
0203 936 9033
I find this company very… unprofessional
I find this company very unprofessional. I contacted them a few days ago to get a Level 2 Home buyers quote. They then proceeded to call and email me which was fine. However, when i did pick up the call i advised i have received a lower quote price elsewhere and instead of them looking to price match they went on a hate train about this other company!!! Saying they are charging way too much and are taking bookings in about a months time. I felt uncomfortable with the way Houzecheck spoke so unprofessional about another company and this lead me to not book with them.
Some advise for Houzecheck, please act more professional when speaking to customers and instead of hating on other companies try and persuade the customer why you are the company to go for.
April 21, 2026
Unprompted review
Reply from Houzecheck
Hello,
Thank you for your review.
We’re sorry to hear that your experience did not meet expectations.
We take this extremely seriously, and our sales agents are trained to act accordingly. This includes never speaking poorly of another company.
As we pride ourselves on our Customer Service, I would be keen to investigate this further if you could please provide the number that you called from, your name and/or the agent that you spoke with. Please email these details to team@houzecheck.com for my attention and I can assure you that we will look into this and deal with the matter accordingly.
Kind regards,
Michelle
Customer Services
0203 936 9033
Reply from Houzecheck
Hello,
Thank you for your review.
We’re sorry to hear that your experience did not meet expectations. We work with a panel of qualified independent surveyors, and their details are provided within the terms and conditions and booking documentation. We always aim to be transparent throughout the process and take any concerns regarding service quality seriously.
We would be very happy to investigate any issues for you. We pride ourselves on offering a high level of service, so if you are unhappy, please call us on 0203 936 9033 or email us at team@houzecheck.com so we can look into this further for you.
Kind regards,
Michelle
Customer Services
0203 936 9033
Professional and thorough
Survey was booked quickly and efficiently. Communication was clear and consistent. Surveyor was very honest and pleasant and thorough. I feel very confident about the process and felt empowered to ask questions and follow up with any further queries about the report.
April 4, 2026
Reply from Houzecheck
Dear Samantha,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Good communication
Friendly, good communication and efficient reports.
April 23, 2026
Unprompted review
Reply from Houzecheck
Dear Solly,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Great communication friendly service…
Great communication friendly service and quick results
April 15, 2026
Reply from Houzecheck
Dear Sharon,
Thank you for your review.
I am so pleased to hear that you were happy with the service.
Best of luck with everything!
Kind regards,
Karen
Customer Services
0203 936 9033
the company does goes through a third…
the company does goes through a third party be very carful my experience was very poor check the name of surveyor on ur documents in terms and conditions first , and bear in mind if u are unfortunately given a bad experience once u complain on the phone number u then get blocked.
April 2, 2026
Unprompted review
Reply from Houzecheck
Hello,
Thank you for your review.
We’re sorry to hear that your experience did not meet expectations. We work with a panel of qualified independent surveyors, and their details are provided within the terms and conditions and booking documentation. We always aim to be transparent throughout the process and take any concerns regarding service quality seriously.
We would be very happy to investigate any issues for you. We pride ourselves on offering a high level of service, so if you are unhappy, please call us on 0203 936 9033 or email us at team@houzecheck.com so we can look into this further for you.
Kind regards,
Michelle
Customer Services
0203 936 9033
Reply from Houzecheck
Dear Martin,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Reply from Houzecheck
Dear Customer,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Very easy and straightforward
Very easy and straightforward. Get the quote and once you're happy the rest is arranged between the estate agent and Houzecheck. Super low stress process and the report was very helpful.
April 7, 2026
Reply from Houzecheck
Dear Will,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Ashley is detailed and was very helpful.
April 16, 2026
Unprompted review
Reply from Houzecheck
Dear Shaz,
Thank you for your review.
We really appreciate your feedback and are pleased we were able to be of service to you.
Kind regards,
Karen
Customer Service
0203 936 9033
Quick and easy to organise
Quick and easy to organise. Report comprehensive with a follow up phone call from the surveyor in case there were any questions. Great customer service, highly recommend.
April 12, 2026
Reply from Houzecheck
Dear Customer,
Thank you for your review.
We are delighted to hear you were pleased with the service we provided and thank you for the recommendation.
Good luck with everything.
Karen
Customer Services
0203 936 9033
Competitive price,cheaper than most
Competitive price,cheaper than most, kept in contact throughout.
Surveyor was fab friendly punctual
Thank you
April 2, 2026
Unprompted review
Reply from Houzecheck
Dear Sharon,
Thank you for your review.
We really appreciate your feedback and are grateful you took the time to share your experience.
Best of luck with the purchase!
Karen
Customer Services
0203 936 9033
Quick efficient service
Quick efficient service. Good price
Really comprehensive report.
April 18, 2026
Reply from Houzecheck
Dear Mike
Thank you for your review.
I am pleased to hear you were happy with the service and the information provided to you in the report.
I will be sure to pass this on the surveyor.
Kind regards,
Karen
Customer Services
0203 936 9033
Very thorough and professional survey
Very thorough and professional survey. Would certainly recommend Houzecheck for a survey.
April 8, 2026
Unprompted review
Reply from Houzecheck
Dear Wilkinson,
Thank you for your review.
We are very happy to hear that you found the survey to be thorough and professional! Thank you for your recommendation, we really appreciate it!
Best of luck with everything!
Kind regards,
Michelle
Customer Services
0203 936 9033
ALWAYS CHECK THE INSPECTOR FIRST
Gavin from houzecheck itself was great, however I didn't realise they hire third party reps to carry out their inspections and the person they used didn't seem competent in the slightest. Inspected the fireplace unit claiming it to be electric, you can quite visibly see the gas pipe going into it. Accompanied with a damp reading of 999.9 on a completely dry interior wall, by that logic the walls should be completely saturated.
April 10, 2026
Reply from Houzecheck
Dear Customer,
Thank you for your feedback. We are pleased to hear Gavin provided good service, but I am sorry to hear you were disappointed with the inspection itself.
We have located your booking and have passed your comments regarding the fireplace and damp readings to the surveyor for further investigation. We take concerns around accuracy very seriously and want to ensure these points are reviewed fully.
We will be in touch again once we have received the surveyor’s response. If you have anything you would like to add in the meantime, please email us at team@houzecheck.com, quoting the property address and postcode.
Kind regards,
Michelle
Customer Services
0203 936 9033
great commumication easy to set up…
great commumication easy to set up survery would definitely recommend
April 17, 2026
Reply from Houzecheck
Dear Kim,
Thank you for your review.
We are delighted you found the communication good and the inspection easy to set up! We pride ourselves on taking the stress out of the booking!
Thank you for your recommendation, we really appreciate it!
Best of luck!
Kind regards,
Michelle
Customer Services
0203 936 9033
Max the surveyor is first class
Max the surveyor is first class, he even turned the taps on! If you want a survey, ask for him! He took time to go through everything by phone and was brilliant!
Outstanding thank you, worth every penny!
April 17, 2026
Reply from Houzecheck
Dear Emma,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Level 2 home survey
The surveyer went through all the details on the report and answered all my questions, very effiecient service.
April 10, 2026
Reply from Houzecheck
Dear Efrem,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Amazing company.i had a level 2 survey…
Amazing company.i had a level 2 survey done so much useful info on report and very detailed. Would use again.
April 13, 2026
Reply from Houzecheck
Dear Carol,
Thank you for your review.
I am pleased to read you were happy with the service and would recommend us. I will be sure to pass this on the surveyor!
I am glad we were able to be of service to you.
Kind regards,
Aimee
Customer Services
0203 936 9033
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