I have a problem with a no refund booking (double booking by mistake) and it seemed desperate. It was a hostel in Paris and even though it was an honest mistake, they were playing hard to get. Howly's... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have contacted Howly twice with different issues and both times the experience was positive. First I got help with my laptop freezing during software updates. The expert guided me through diagnostic... See more
Company replied
I needed help turning off notifications from several apps at once because they were overwhelming. The expert not only showed me the menu where I could manage them all together but also explained how t... See more
Company replied
Years of family photos were scattered across devices and external drives. The expert helped me choose one cloud service, set a folder structure, and create a migration plan that avoided duplicates. Th... See more
Company replied
Company details
- #23 of 30 best companies in Information Service
- #1 of 2 best companies in Computer Consultant
- #13 of 14 best companies in Consultant
About Howly
Written by the company
Howly is a platform that connects you with verified experts in various fields.
Our professionals are here to provide reliable solutions to your everyday problems.
💻 24/7 Tech Support: Experts available day or night, whenever you need help.
⚡ Quick Solutions: Get connected to a tech specialist in minutes for instant assistance.
🔄 Unlimited Consultations: Solve unlimited issues under one subscription – ask us anything, anytime.
Every day we do our best to keep you satisfied with our service.
For any questions or assistance, don't hesitate to contact our customer support team at support@howly.com
Contact info
United States
- 1 (833) 784-4045
- help@howly.com
- howly.com
4.2
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Howly
Hello Eva,
Thank you for your wonderful feedback! We are so pleased to hear that you found our conversation polite, helpful, perfect, and competent.
We truly appreciate you taking the time to share your positive experience. If you have any more questions, we are always here to help.
Best,
Tom, Howly Support
support@howly.com or +44 7700 174689
Advertisement
Calm friendly competence
Artie K was relaxed, asked to the point questions, responded quickly and gave me the data I needed to continue on the correct lines and solve the problem during normal work hours
December 4, 2025
Unprompted review
Reply from Howly
Hello Katharine,
Thank you for your feedback! We’re glad to hear the support felt calm and clear for you. It’s great that the guidance helped you move forward with the right information and made the process easier during your regular work hours.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
I did not realize how many apps were…
I did not realize how many apps were running in the background. The expert showed me how to turn them off. My phone battery lasts much longer now.
November 29, 2025
Reply from Howly
Hello Paul,
Thank you for sharing your positive experience! We are so glad our expert could help you manage background apps, extending your phone's battery life significantly.
We truly appreciate you taking the time to acknowledge their support. If you have any more questions in the future, we are always here to help.
Best,
Tom, Howly Support
support@howly.com or +1 833 784 4045
great help straight forward and…
great help straight forward and resolved the issue
December 5, 2025
Unprompted review
Reply from Howly
Hello Bharat,
Thank you for your wonderful feedback! We are thrilled to hear that our support was straightforward and successfully resolved your issue.
We truly appreciate you taking the time to share your positive experience. If you have any more questions in the future, we are always here to help.
Best,
Anne, Howly Support
support@howly.com or +44 7700 174689
My 86 year old vulnerable mother in law…
My 86 year old vulnerable mother in law was looking for the evri website as her parcel had not been delivered. Somehow she came across this website who offered her a “solution” to her question! All the while she thought she was messaging Evri directly, paying Evri £1 for the answer to her lost parcel, she was actually speaking with Howley who quickly obtained her card details from her, debited £1, set up a subscription and debited another £25 immediately 😡. Absolutely shocking!
SCAMMERS PREYING ON VULNERABLE ELDERLY PEOPLE!!!! You ought to be ashamed of yourselves!
December 4, 2025
Unprompted review
Reply from Howly
Hello Juicy,
We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Tom, Howly Support
billing@howly.com or +44 7479 270294
Advertisement
Great support for accidentall purchuase
"Thank you for the quick handling of my issue with the unwanted purchase of a game and my request for a refund. I am very satisfied with the experience of this support and the knowledge with which I was quickly guided, step by step, on how to obtain the refund. I am more than satisfied.
December 4, 2025
Unprompted review
Reply from Howly
Hello, Jaroslav!
Thank you for sharing your experience. We’re glad to hear that our team guided you through the process clearly and that everything was handled quickly and step by step. It’s wonderful to know you were satisfied with the support.
Best regards,
Anne, Howly Support
help@howly.com or +1 833 784 4045
unauthorised funds removal attempts
After agreeing for Howly to take a minimum payment of £1 it attempted to take a far higher fee which was fortunately blocked by my bank - they were aware of this site. My bank later advised this site attempted four more completely unauthorised transactions all of which they blocked.
Ignore all reviews except the 1* reviews which for good reason are advising DO NOT USE THIS SITE
December 1, 2025
Unprompted review
Reply from Howly
Hello Mel,
We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Tom, Howly Billing Support
billing@howly.com or +44 7479 270294
I was in the middle of a work call when…
I was in the middle of a work call when my headset stopped working. The expert quickly guided me through testing the audio output path, resetting the device recognition, and re enabling the microphone permissions. The issue was fixed within minutes and I did not have to interrupt the call completely. It was extremely helpful and time saving.
December 3, 2025
Reply from Howly
Hello Peter,
Thank you for sharing your positive experience! We are thrilled to hear that our expert could quickly guide you through troubleshooting steps, resolve your headset issue within minutes, and allow you to continue your work call without major interruption.
We truly appreciate you taking the time to acknowledge their efficient and helpful support. If you have any more questions in the future, we are always here to help.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
??UNAUTHORISED PAYMENTS FROM MY PAY PAL ACCOUNT
Following my initial connection following a Google search I was told that a refundable AU$1 was required - I have no recollection that I agreed to a monthly fee of AU$75 being taken from my Pay Pal Account every month if I continued. I believe I did not receive any advice on my initial search for a solution to a problem I can not recall now and I would not have agreed to any monthly payment of that amount for any possible problems I might have in the future. However, I was surprised to see AU$75 taken from my PayPal Account on 3rd Nov and 3rd Dec. However, I have noted an apparent refund of AU$ 38 on 3 Dec still to show up in my bank account. I have contacted Howly about the refund of a further AU$112 and I am awaiting a response. I have also cancelled any further payments from Howly via my PayPal Account.
November 3, 2025
Unprompted review
Reply from Howly
Hello Norm,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
Tom, Howly Support
billing@howly.com or +1 833 784 4045
Advertisement
I tried to make a payment stated as…
I tried to make a payment stated as £1.00 for 1 month of support on a medical-related phone app. This was on a sponsored link as a search result. The payment was declined by my bank. I repeated the attempt. Declined again. After that I noticed at the bottom of the Howly.com web page I was on that I would have been charged £24.08. Two attempted charges of £1.00 were made on my account, both declined, plus a declined charge of £24.08. The payment form for the app support appeared to be part of the Howly.com web site i.e. I do not know where the payment information went. I will not be trying to use the service again, and I advise anybody considering a payment to Howly.com to be extremely careful to see who they are dealing with. I now also see that other people have report similar experiences on Trust Pilot.
December 3, 2025
Unprompted review
Reply from Howly
Hello Martin,
Thank you for your feedback.
We want to clarify that we are not affiliated with any medical app. Our service is a question-and-answer platform, and there may have been a mix-up regarding the company you were looking for.
Our subscription terms are displayed throughout the sign-up process to ensure transparency. If you have any questions about your subscription or charges, please contact our billing team at billing@howly.com or +44 7479 270294. They will be happy to assist you further.
Best regards,
Tom, Howly Support
billing@howly.com or +44 7479 270294
Reply from Howly
Hello Robert,
Thank you for your enthusiastic feedback! We are thrilled to hear that you found our service awesome.
We truly appreciate you taking the time to share your positive experience. If you have any questions in the future, we are always happy to help.
Best,
Anne, Howly Support
support@howly.com or +44 7700 174689
Practical advice I can reuse
I liked that the expert explained how to avoid the same issue later. Now I know how to fix similar problems myself.
December 2, 2025
Reply from Howly
Hello Pierre,
Thank you for your thoughtful feedback! We are thrilled to hear that our expert not only resolved the issue but also empowered you with the knowledge to prevent it in the future.
We truly appreciate you taking the time to share your positive experience. If you have any more questions, we are always here to help.
Best,
Tom, Howly Support
support@howly.com or +1 833 784 4045
Excellent support and helped immensely.
December 2, 2025
Unprompted review
Reply from Howly
Hello Simon,
Thank you for your feedback! We’re really happy to hear the support you received made such a big difference. Knowing the help was clear and effective means a lot to us, and we appreciate you taking the time to share your experience.
Best,
Tom, Howly Support
support@howly.com or +44 7479 270294
Advertisement
Fixed video call echo
My microphone created an echo in calls. The expert helped me disable a conflicting audio enhancement. Calls are clear now without any noise.
December 1, 2025
Reply from Howly
Hello Jennifer,
Thank you for your feedback! We’re glad to hear the guidance helped you remove the audio conflict and get rid of the echo. It’s great that your calls are now clear and noise-free, and we appreciate you sharing your experience with us.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
They understood my problem and made…
They understood my problem and made useful suggestions
December 2, 2025
Reply from Howly
Hello David,
Thank you for your feedback! We’re glad to hear the support team understood your issue clearly and offered suggestions that felt useful. It’s important to us that every user feels heard and guided in a way that makes the process easier.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
Very helpful and patient support
I reached out for help because my YouTube stopped working, and the support I received was invaluable. Even though the issue wasn’t fully resolved tonight, they guided me step by step with patience and professionalism. I was tired and had to stop the session, but I appreciate how clearly everything was explained and how supportive they were throughout.
I look forward to continuing the troubleshooting with them. Excellent service so far.
December 2, 2025
Unprompted review
Reply from Howly
Hello Gifty,
Thank you for your feedback! We’re really glad the guidance you received felt supportive and clear. Knowing our service helped you move through the issue with patience and confidence means a lot. We appreciate you sharing your experience.
Best,
Tom, Howly Support
support@howly.com or +44 7479 270294
The expert helped me set up two factor…
The expert helped me set up two factor authentication properly and store backup codes. Now I know my accounts are safer and I understand how everything works.
November 19, 2025
Reply from Howly
Hello Anthony,
Thank you for your feedback! We’re glad to hear the setup process for two factor authentication felt clear and helpful. It’s great that you now feel more confident about your account security and understand how everything works. We appreciate you sharing your experience with us.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
Advertisement
Costs only $1 is a lie
Howly is a scam. I was looking for customer support for match.com. They said to pay $1 which is refundable in order to chat with a live representative. Then when I saw my bank statement I say that in addition to being charged $1, I was charged $38. I contacted their support and they are like we will give you a partial refund of $20. I am absolutely livid about this. These people are scammers. They were not able to solve the problem I had with match.com
November 30, 2025
Unprompted review
Reply from Howly
Hello Molly,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
Trying to get to factory settings
So far everything is straightforward and when I am asked to find something, it works.
November 30, 2025
Unprompted review
Reply from Howly
Hello, Brian!
We appreciate your message. It’s great to know the steps have been straightforward and that the process is working well on your side so far.
Best regards,
Tom, Howly Support
help@howly.com or +1 833 784 4045
£25.00 for a 2 minute Chat - not funny
£25.00 for a 2 minute Chat, all I saw was something about £1.00 which may be refundable, Next thing they taken £25.00
Okay they’ve said they will give me a refund, have also today received an email of apology and further confirmation that the money will be refunded. This is good news but I do think their website should make it very clear that a monthly subscription is payable. Anyway matter resolved to my satisfaction.
November 30, 2025
Unprompted review
Reply from Howly
Hello William,
We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Tom, Howly Billing Support
billing@howly.com or +44 7479 270294
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.