Hoyle Law Ltd Reviews 

188
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and going above and beyond to assist them. People frequently mention the excellent customer service, appreciating how staff clearly explain every step of the process and keep them informed. Reviewers also emphasize the supportive approach, with staff always available to answer questions and provide updates, making the experience seamless and stress-free. This dedication often leads to successful outcomes and speedy resolutions, leaving customers very happy with the overall service provided.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, support, and helpfulness... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and response... See more

Service

Customers consistently note positive experiences with service, describing it as seamless, stress-free, and a... See more

Claim

Customers had positive experiences with claim, often highlighting the detailed explanations and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoyle has been an absolute breath of fresh air for me. They helped me go through a claim and handled everything for me. It was seamless, stress free and a delight to work with them. I would recommen... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend John Wood from Hoyle Law highly enough. He handled my case with incredible patience, professionalism, and genuine care throughout. He took the time to explain every step of th... See more

Company replied

Rated 5 out of 5 stars

Being an OAP and suffering a traumatic accident on a bus , I was recommended Hoyle Law. The company assigned Mr John Wood to handle the claim , he was both efficient and sympathetic, explaining every... See more

Company replied

Rated 5 out of 5 stars

They have helped me out with the personal injury’s and have gone above n beyond to answer any of my questions if needed. John wood managed to sort my claim out even with the other insurance avoiding t... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Hoyle Law, we focus on what we know and do best and that is Personal Injury, Credit Hire and Housing Disrepair law. This means you get a legal expert who has extensive knowledge and experience to resolve any disputes that arise and settle your claim efficiently and in the shortest possible time. We understand that suffering as a result of a Road Traffic Accident that wasn’t your fault can make life harder than it needs to be. Therefore, we offer the following legal services to support you when you need it the most.


Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(188)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

When ever I was called they were always very courteous and polite on the phone.

March 6, 2025
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello Rachel,
Thank you for your kind feedback! We're so glad to hear that you had a positive experience with our team over the phone. We always aim to provide courteous and professional service, and it's great to know we met your expectations.
Best wishes,
Hoyle Law

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Rated 5 out of 5 stars

Would definitely recommend …

Very nice to deal with they explained everything so well. would definitely recommend Hoyle Law Ltd

February 25, 2025
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Christine,
Thank you for taking the time to leave us a review. We are proud to read that you would recommend our services.
Best wishes,
Hoyle Law

Rated 5 out of 5 stars

Sonia went above and beyond

My case was delt with by Sonia she was amazing from start to finish any questions I had she answered very promptly and gave me as much information as possible, she was always checking in and keeping me update witch I found very efficient, couldn’t recommend Sonia and her team anymore, thank you for everything.

February 19, 2025
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Libby,
Thanks for writing us a 5 star review. We will pass on your feedback to Sonia who will really appreciate it!
Best wishes,
Hoyle Law

Rated 5 out of 5 stars

Lady by Name of Georgia did a fantastic…

Lady by Name of Georgia did a fantastic job sorting everything for me ,,Very satisfied with all that's been done...
Thanks Georgia

February 14, 2025
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Andrew,
Thank you for leaving us a 5 star review. We will certainly pass on your comments to Georgia who I am sure will greatly appreciate it.
Best wishes,
Hoyle Law

Rated 5 out of 5 stars

Without your help I would not know…

Without your help I would not know where to begin,I'm ever so grateful for your help and keeping me in the loop ,so again thankyou so much for all your help...

June 23, 2024
Unprompted review
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Reply from Hoyle Law Ltd

Hi Helen,
We appreciate you taking the time to leave us a 5 star review. We are glad we could be of service to you
Best wishes,
Hoyle Law

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Rated 5 out of 5 stars

Very helpful explained everything in…

Very helpful explained everything in detail and so I could understand everything. John Wood delt with my claim and I couldn't be happier with the result he got me.would highly recommend.

January 13, 2025
Unprompted review
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Reply from Hoyle Law Ltd

Hello,
Thank you for leaving us such great feedback. We will ensure John is passed on your compliments.
Best wishes,
Hoyle Law

Rated 5 out of 5 stars

Brilliant communication,

Brilliant communication,

Georgia is really nice to deal with

December 27, 2024
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Reply from Hoyle Law Ltd

Hello,
Thank you very much for leaving us a 5 star review. We will be certain to pass on your comments to Georgia.
All the best,
Hoyle Law

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Rated 5 out of 5 stars

Insurance claim for non fault rtc

John Wood was handling our case..it took a long time but this was down to the medical agencies and their incompetance.John tried his hardest for us and eventually its been settled.

November 27, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Susan,
Thank you for leaving us a 5 star review. We have passed on your feedback to John who will greatly appreciate your comments.
Best wishes,
Hoyle Law

Rated 5 out of 5 stars

Both lewis and Olivia where great

Both lewis and Olivia where great olivia has always been at the end of the phone a very nice lady to chat too. Very polite and happy to help i will recommend anyone to speak to Hoyle Law. Especially Olivia.

November 19, 2024
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Reply from Hoyle Law Ltd

Hi Jolene,
Thank you for taking the time to leave us a 5 star review. We have passed your comments on to Lewis and Olivia, who will greatly appreciate it!
Best wishes,
Hoyle Law

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Rated 4 out of 5 stars

I have not got too many issues but it…

I have not got too many issues but it has taken time to come through. So hopefully it won’t be too much longer until I receive my payout. Could improve the communication regarding updates on the case.

November 6, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello,
Thank you for leaving us a review and providing us with your feedback. We will look to review and improve on our communications throughout the customer journey.
Best wishes,
Hoyle Law

Rated 5 out of 5 stars

A lovely lady called Natasha Carey…

A lovely lady called Natasha Carey handled my case. She was very polite and patient when I didn’t understand certain things. She was always available at the end of the phone or email which was greatly appreciated. Made a stressful time that bit easier.
Would definitely recommend Hoyle law.

November 4, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello Abbie,
Thank you for leaving us a 5 star review. We will pass on your comments to Natasha who I am sure will appreciate it.
Best wishes,
Hoyle Law

Rated 5 out of 5 stars

John wood is amazing he’s very…

John wood is amazing he’s very professional, good work ethic and will get the job done with the best result possible. Thank you for everything

October 14, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello,
Thank you for leaving such great feedback.
We will certainly pass on your comments to John.
Much appreciated,
Hoyle Law

Rated 5 out of 5 stars

Everything was great

Everything was great. Thank you!

October 1, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello,
Thanks for leaving us a 5 star review!
Much appreciated,
Hoyle Law

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Rated 5 out of 5 stars

It has been a long journey but it was…

It has been a long journey but it was worth the wait I gotta thank John wood who handle my case and managed to help me the way I wanted and been offered the best offer thank you John and the team will defo recommend Hoyle law to anyone I’m so excited thank you again guys!!!

October 4, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello Salman,
Thank you for leaving us a review, we appreciate the feedback and will be sure to pass on your compliments to John who will be really pleased you are happy with the outcome.
Many thanks,
Hoyle Law

Rated 4 out of 5 stars

Excellent work

Best job. Good staff and accurate time for email.

October 1, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello Akwasi,
Thank you for leaving us a positive review.
All the best,
Hoyle Law

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