Hoyle Law Ltd Reviews 

188
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and going above and beyond to assist them. People frequently mention the excellent customer service, appreciating how staff clearly explain every step of the process and keep them informed. Reviewers also emphasize the supportive approach, with staff always available to answer questions and provide updates, making the experience seamless and stress-free. This dedication often leads to successful outcomes and speedy resolutions, leaving customers very happy with the overall service provided.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, support, and helpfulness... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and response... See more

Service

Customers consistently note positive experiences with service, describing it as seamless, stress-free, and a... See more

Claim

Customers had positive experiences with claim, often highlighting the detailed explanations and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoyle has been an absolute breath of fresh air for me. They helped me go through a claim and handled everything for me. It was seamless, stress free and a delight to work with them. I would recommen... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend John Wood from Hoyle Law highly enough. He handled my case with incredible patience, professionalism, and genuine care throughout. He took the time to explain every step of th... See more

Company replied

Rated 5 out of 5 stars

Being an OAP and suffering a traumatic accident on a bus , I was recommended Hoyle Law. The company assigned Mr John Wood to handle the claim , he was both efficient and sympathetic, explaining every... See more

Company replied

Rated 5 out of 5 stars

They have helped me out with the personal injury’s and have gone above n beyond to answer any of my questions if needed. John wood managed to sort my claim out even with the other insurance avoiding t... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Hoyle Law, we focus on what we know and do best and that is Personal Injury, Credit Hire and Housing Disrepair law. This means you get a legal expert who has extensive knowledge and experience to resolve any disputes that arise and settle your claim efficiently and in the shortest possible time. We understand that suffering as a result of a Road Traffic Accident that wasn’t your fault can make life harder than it needs to be. Therefore, we offer the following legal services to support you when you need it the most.


Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(188)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The call handler Lewis was professional…

The call handler Lewis was professional and courteous and helped by talking me step by step to help fill in what was needed

September 27, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello Andrea,
Thank you for taking the time to leave us a 5 star review.
We will pass on your feedback to Lewis who I am sure will greatly appreciate it.
Best wishes,
Hoyle Law

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Rated 5 out of 5 stars

Georgia was very quick in responding

Georgia was very quick in responding. Very helpful and very knowledgeable 😊. Would recommend Hoyle Law.

September 24, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello Ruth,
Thank you for leaving us a 5 star review. We will be sure to pass on your feedback to Georgia who will greatly appreciate it.
Best wishes,
Hoyle Law

Rated 5 out of 5 stars

Georgia handled my case

Georgia handled my case, and i was very pleased how i was kept informed all the way through the claim. She was very pleasant all the time, thanks.

September 12, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello Chris,
Thank you very much for writing us a 5 star review.
We will be sure to pass on your comments to Georgia.
Much appreciated,
Hoyle Law

Rated 4 out of 5 stars

They are always on point

They are always on point

September 6, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello,
Thank you for taking the time to leave us a review.
Much appreciated,
Hoyle Law

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Rated 5 out of 5 stars

Great company always keep you update…

Great company always keep you update always there to help.

September 5, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello Andrea,
Thanks for leaving us a 5 star review. We are glad to read that you have had a great experience.
Much appreciated,
Hoyle Law

Rated 5 out of 5 stars

Dealt with Mobeene Amghar who kept me…

Dealt with Mobeene Amghar who kept me updated throughout my claim and was very helpful when I needed it with some of the online form filling

August 30, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Kevin,
Thank you very much for leaving us a positive review.
We will be sure to feedback your comments to Mobeene, who I am sure will be greatly appreciative.
All the best,
Hoyle Law

Rated 5 out of 5 stars

So helpful

So helpful. Really appreciate all the help I was given.

August 28, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello,
Thank you very much for leaving us a 5 star review.
Best wishes,
Hoyle Law

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Rated 5 out of 5 stars

Great outcome

Was a pretty slow start with the process but once Jonh Wood took over he communicated with me well with the process and got the medical help that I needed. And got an amazing outcome that I never thought I would get. Thank you.

August 23, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Natasha,
Thank you very much for taking the time to leave us a 5 star review.
We will pass on your comments to John who am I sure will really appreciate it.
All the best,
Hoyle Law

Rated 5 out of 5 stars

Very helpful

Very helpful

August 19, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Jayne,
Thank you for leaving us a 5 star review.
Much appreciated,
Hoyle Law

Rated 5 out of 5 stars

Great company

Very happy. Got the physio I required for my back pain
Would recommend this company

August 19, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Kenneth,
We appreciate you taking the time to leave us a 5 star review.
Best wishes,
Hoyle Law

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Rated 5 out of 5 stars

Great company to deal with

The efficiency of the company sorted everything out for us. Would recommend

August 19, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Brenda,
Thank you for leaving us a 5 star review, much appreciated!
Best wishes,
Hoyle Law

Rated 1 out of 5 stars

Joke

Joke, absolutely no communication skills what so ever. John wood is my actual case handler he’s amazing the rest miscommunication with each other. It has taken over 2 years for I be paid out.. and it’s still not been paid in full

July 25, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Megan,

Thank you for leaving us a review, we apologise that the claim has taken longer than we would have hoped for, and we acknowledge there has been a miscommunication (in John's absence) regarding full payment and what in fact, was actually a partial payment that had been received. This has now been paid to you.

I believe our Claims Director has been in contact with you to explain the issues and is personally taking ownership of this matter. We will take steps to enforce the payment against the third party insurer if it has not been received today.

We will continue to push this daily and remain in regular communication with you.

Best regards,
Hoyle Law

Rated 5 out of 5 stars

Good

Good service

July 23, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Daouda,

Thank you for leaving us a 5 star review.

Much appreciated,
Hoyle Law

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Rated 5 out of 5 stars

Excellent advice

Excellent advice

July 19, 2024
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hello,
Thank you for writing us a 5 star review
Much appreciated,
Hoyle Law

Rated 5 out of 5 stars

Really good

It took nearly a year because of the back and forth with the 3rd party but John Wood (case handler) made sure that I would get the right compensation and always walked me trough everything that was going to happen, really appreciate.

July 15, 2024
Unprompted review
Hoyle Law Ltd logo

Reply from Hoyle Law Ltd

Hi Ahsan,
Thank you for writing us a 5 star review, we will pass on your comments to John
Much appreciated,
Hoyle Law

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