HP Reviews 9,233

useless machines - really poor quality and cheap materials - break after 18 months whilst conveniently outside warranty and then they will do nothing to support. Don't waste your money with HP, waste of time and money.

I have had a new HP printer since 10/25/25 and have been able to actually use it maybe three weeks. Just says I am not connected and wont print. I have been on with customer service three separate times and over 2 hrs each time Still have no resolution. They just keep asking the same questions over and over and having you do the same things over and over. Unplug this, plug this back in, restart your router, restart your computer. NOTHING was working and when I asked what they thought might be wrong or if they have had this much problem with a printer they did not would not answer. About 6 hrs total wasted with no resolution.

HP is the worst company ever.

Their printer are broken, no help nothing. + they force you to buy their INK.

I will never ever buy an HP device.

This is the worst company you can ever deal with! The printer they sent me never never worked at all it was useless I tried many times for them to connect and nothing can be done no one knows how to help no one knows what they are doing and what to recommend. I returned the printer and they said I would get my refund. I have been dealing with this since 4/10/2025, today is 01/09/2026 and I still yet to receive my funds back for a product that never worked. They given me 4 case number and now they say the department that’s working on it has no phone and I need to wait for a call to resolve it. They never call I call every week and it’s a run around. DO NOT GET ANYTHING HP!

My computer kept messing up but ran into nothing but crooks. First, the All State warranty I got from Walmart was worthless. They claimed I had canceled it but some how had not canceled the warranties on top computers I had returned days after buying them. That way they had warranties on computers that wouldn't have any claims bc they had been returned. My new HP kept messing up but they refused to fix it and even wrote me addressing me as Mr or Ms Mark Summers. Complete jerks. Absolutely incompetent. NEVER AGAIN!

Doesn't deserve a single star!
Worst customer service ever!!! Unbelievable still waiting for my refund over 6 months now... very poor service, all jokers with no work ethics working in HP.

Trying to talk to a live agent about an $8 charge on my account with no ink after 10 days to fix this problem has been over 15 minutesin waiting and a poorexperience for me. Please pick humans to help robots stink at helping.

I am writing to formally complain about my HP printer, which has been producing consistently faded and unusable prints. This issue has made the printer unreliable for basic everyday use and, despite extensive attempts to fix it, it remains unresolved.

I have already contacted HP support and gone through all the troubleshooting steps provided multiple times, including cleaning cycles, alignment, cartridge checks, software resets, and driver updates. None of these have resolved the problem. The printer continues to print with extremely faded ink, regardless of paper type, ink levels, or settings.

This is not an isolated or minor fault — the printer is effectively not fit for purpose. The time I have already spent following HP’s instructions has been significant, and I am now left with a product that cannot perform the basic function it was sold for.

While the printer is now outside of its standard warranty period, this does not change the fact that it has developed a persistent hardware fault that HP’s own troubleshooting process has failed to resolve. A printer should reasonably be expected to last longer than this without becoming unusable, especially when genuine HP ink and recommended maintenance procedures have been followed.

It is still covered by the Care Pack. I am therefore requesting that HP take responsibility for this fault.

What the hell???? HP, I thought you were quality + customer service but the BS when I purchased this printer - I HAVE to subscribe and pay you $ each month to use a printer that I just paid for?! I have been a LOYAL HP user but NO MORE! It is the principle at this point. This corporate greed will not be tolerated any longer.
Like Quickbooks - I used to be able to buy the CD and no worries - now they want as much a month as the 1 time cost back in the day. It's all immoral. I will no longer support HP and I'm sure that many others will follow. No NONSENSE is allowed in my life and HP has become nothing but nonsense with this greed. I cannot STAND IT! Your existence is deleted from my life. I do NOT need you any longer. This is the last thought of HP that I will EVER waste my time with!

I've never had an HP product that performed even ok. From melting laptops to my latest debacle, a DeskJet250 that was utter junk, I promise on the lives of myself and everyone I hold dear to never, every purchase another HP product as long as I shall live. Service is abysmal too.

Working with IT for 40+ years and I've owned several printers along the way, but the HP 8130e printer far out-weighs being the worst. Here are just a few examples why HP printers should be avoided (and that I've experienced):

1. It takes the printer about ten minutes to print a document. According to a tech at the local Best Buy store, the printer is trying to connect to the HP site. A tech at the local Walmart said the same thing.
2. The WiFi connectivity constantly gets lost. I had to buy a USB cable to resolve this issue. So much for wireless!
3. Batch printing is a non-option. If I try to print multiple documents, then those are not queued. I have to open each document to print them.
4. Try to get a hold of a person at HP. Yeah, right. After pushing multiple buttons/options I am sent to a menu of options. There was one time I got a real person, who didn't know much about IT. A chimpanzee could have done more, but at least the seat was warm. Idiot! And the problem never got resolved. I could actually hear pages being flipped. Where's that chimp?

We got a Brother color printer and there has not been one issue or problem with it.

So, if you're thinking of an HP printer (and all their hype) - DON'T. Buy from a different company!

Never again will I believe (or trust) HP again.

STAY CLEAR FROM HP..
AWFUL EXPERIENCE
NOT WORTH IT..
Trying to return a laptop after being Misadvised on email regarding their returns policy..
Made aware of learning difficulties, and complications..
Was emailed by HP to confirm a return under the circumstances..
Took a day off of work and rang to check what company the return was with’ to be told it was not being made and there’s nothing they can do..
Asked to speak to a manager.. Was told that there isn’t any, and I got hung up on when I asked whether there was any managers in the building ..
I was speaking in a calm and respectful tone throughout..

NEVER, NEVER, NEVER, WOULD I BUY ANOTHER HP PRODUCT!
NORMAL HOLD TIME MINIMUM 30 MINUTES, REGARDLESS OF THE TIME OF DAY! ABSOLUTELY HORRENDOUS!!

Never buy from them, you will regret it.

I wrote to the CEO and have not yet had a reply - of course, he's a busy man!!! However, through I didn't achieve any resolution, despite the promise from Customer Services, as per earlier reviews, that I could reach them at their email address. Sadly, I wasn't- it bounced back!!!
However, calling 020 4525 5459, got me through to a lovely young lady, who resolved things for me and who will ensure that it's followed up (by email, I hope) in the next couple of days: SORTED, I think ... and hope!!!

Completely appalling experience with poor sustainability and diabolical support. I signed up to the instant ink trial after buying a new printer. Was sent ink cartridges I didn’t need as I was still using the ones supplied with the printer. Endless emails with too much content for anyone to keep up with. Cancelled trial just before end as I didn’t like the whole experience. Two days later I needed a new cartridge the one provided in the trial just created endless validating email. After trawling through the internet I established that maybe they didn’t work cause they were subscription cartridges. But I was subscribed when I was sent them so not letting me use them now is an appalling creation of waste. I logged a support ticket to ask if something could be done so they weren’t wasted. Heard nothing for a week then got an email saying they were going to close the case if I didn’t contact them. Didn’t get chance the next day as their lines are only open while I’m working. Next morning, I received an email saying they’d closed the case. So I got on WhatsApp and the agent told me I should have read the instant ink emails. I asked for an email to raise a complaint, both re the unsustainable practices and poor support and they told me I had to wait to speak to an escalation team. I don’t want to wait, I said, I just want an email to raise these issues. You’ll have to call us he said.

TERRIBLE, TERRIBLE, TERRIBLE. Wish I'd read the other reviews. I ordered a PC at the end of November 25. Payment taken before Christmas. Never received the PC... they said it need to be investigated with the delivery company. Still not got the PC over 6 weeks after taking my money. Breach of consumer rights. Customer services are useless. False promises of 'escalating'. Please don't make the same mistake I did and order from. One star is far too generous. AVOID THEM!

Does this company have a business model of selling the cheapest printers that are not fit for purpose? Useless within a few pages. Thought I'd solve the problem with accidental damage insurance...if I'm lucky, I'll get another printer that breaks in five minutes.

I bought an HP printer less than two months ago, and today I got a “low cartridge” warning. After calling customer service, I was told the printer shipped with introductory toner cartridges — something I was never made aware of when purchasing.

When I asked why this wasn’t clearly disclosed on the product page, I was told it’s “industry standard.” But how is the average customer supposed to know that? The listing for my specific model simply said it came with toner cartridges. Meanwhile, other HP models clearly state they include introductory cartridges.

That kind of inconsistency feels misleading. If some products specify “introductory” cartridges, all of them should. Transparency matters.

Very disappointed. Do better, HP.

Body (you can paste this):
I’m posting this to warn other consumers. My HP inkjet failed with a permanent “Printer Failure — problem with the printer or ink system” message, even over USB. HP Smart repeatedly implied an ink issue, so like many others, we bought genuine HP cartridges (some of us in bulk). It did not fix the problem. Soon after HP‑pushed “troubleshooting/firmware,” the printer became unusable and HP offered no repair path — leaving us with expensive HP‑specific ink that can’t be used in other brands.
This is not an isolated case. There is a well‑documented pattern of HP using firmware (marketed as “Dynamic Security”) that changes printers after purchase to block non‑HP supplies and leaves devices non‑functional in many scenarios. Multiple US class actions over HP’s 2020 firmware update describe these updates as diminishing printer capability and locking out cartridges; a federal judge approved a settlement in 2025 requiring HP to let some models decline Dynamic Security updates (HP admitted no wrongdoing and most customers got no compensation). [arstechnica.com], [techspot.com]
HP’s own support pages show “Ink System Failure / Supply System Problem” errors that persist after resets, and community threads for the OfficeJet Pro 8600 report the same dead‑end outcome despite genuine cartridges — exactly what happened to us. [support.hp.com], [h30434.www3.hp.com]
Outcome for consumers:

You’re led to believe buying more HP ink will fix it,
A firmware/app flow follows,
The printer locks itself,
You’re left with HP‑only cartridges you don’t want to waste, nudging you to buy another HP.

For reliability and to avoid firmware‑controlled consumables, I recommend switching brands. Independent lab round‑ups frequently rate Epson EcoTank and Brother business inkjets as better long‑term value without the same lock‑in behaviour. [pcmag.com]
(Models and proof below for anyone who wants details.)

2) Evidence you can (optionally) link in the review reply or comments
Class action & settlement (2020 firmware → non‑HP ink blocked).
– Ars Technica: judge approved settlement; users can decline certain Dynamic Security updates on specific models; no broad customer payouts; HP denies wrongdoing.
– TechSpot summary of the same settlement.
– The Register report on HP settling a case after printers were locked out by Dynamic Security; CEO’s remarks on supplies revenue underscore the business model.
– Top Class Actions / ClassAction.org coverage describing plaintiffs’ claims that the firmware “acts as malware” reducing device capability and forcing HP supplies. [arstechnica.com] [techspot.com] [theregister.com] [topclassactions.com], [classaction.org]

HP’s own documentation of “Ink System Failure / Supply System Problem” showing the error class and that the “replace/repair” endpoint is common when basic steps fail. [support.hp.com]

Community history on the OfficeJet Pro 8600 where users with genuine cartridges still hit the same hard stop. [h30434.www3.hp.com]

Context on HP’s “security” rationale and expert scepticism (cartridge‑chip “malware” risk seen as near‑zero in practice). [notebookcheck.net]

Tip: In Trustpilot you can include one or two links. I’d use Ars Technica for the court‑approved settlement and HP’s support article for “Ink System Failure.” Those two alone make the case unarguable. [arstechnica.com], [support.hp.com]

3) If you want to escalate beyond a review (UK)
Tell Citizens Advice (Consumer Service) — they pass intel to Trading Standards. Summarise the pattern, include dates, model, and links above.
Which? has ongoing brand reliability surveys and media reach; sharing your documented pattern (multi‑user, dates, screenshots) helps build pressure. Their 2025 survey article compares brand reliability and customer satisfaction (paywalled but citeable). [which.co.uk]

4) Moving on without HP (pragmatic next step)
If you’re ready to replace, I’ll steer you to models that avoid “ink DRM” pain:

Epson EcoTank ET‑3950 / ET‑5850 (heavy office) — tank‑based, low cost per page; repeatedly top‑rated by PCMag (lab‑tested). [pcmag.com]
Brother MFC‑J6955DW (A3 capable) — cartridge‑based but business‑class, reliable driver stack, no Dynamic Security equivalent; also a PCMag pick. [pcmag.com]