HSL Chairs - Dewsbury Reviews 

showroom had a great selection to chose from.helpful staff.no problems whatsoever.

From the large car park to the coffee and biscuits to the excellent and friendly advice and measuring, the whole experience was a pleasant one. Customer service is so important and the Dewsbury branch have it perfectly. “Dewsbury 2” and her colleague made choosing the right suite for my room much easier than I feared.

Guys from Hsl were great had chair set up in know time really friendly and my chair is brilliant 🤩

My elderly mother had a visit at home for a new chair, from the minute Debs and Billy walked in my mum was relaxed and at ease. In my opinion they both went above and beyond trying to make her comfortable in the right chair for her, as the one they brought for her wasn’t right, but they proceeded to get different ones they had on the van for her to try. They weren’t pushy and let her take her time, once she made her decision they explained everything about the chair and about delivery. We couldn’t fault anything at all both Debs and Billy are a credit to the company, thank you so much and for the tea and ginger biscuits. Would highly recommend the company especially if you’re lucky enough to have Debs and Billy to assist x

Visited Dewsbury shop today and Debs was fantastic in the service and advice she gave to my Mum. We ordered a chair which was a good price and Debs spent time explaining the different styles to mum and advised her about chairs which would best suit her needs. A more personalised experience is so much better than trying to find a alternative on the internet. Thank you Debs for excellent customer Service - Mary

Chris and Terry arrived on time on Monday 2nd June to deliver and set up our new electric beds. They were highly efficient and very helpful. The job was done very quickly and we are delighted with our new beds!

Ian and Paul were so friendly and efficient, never seen a chair brought in so fast and they put it where I asked them to.

HSL drivers Paul and Craig ate very good and friendly and helpful

Getting a chair was important, and quickly. After telephoning the number seen in an advert on the back of the Radio Times (!), everything swung into action smoothly and pleasantly. Thank you to everyone, but especially Billy and Debbie and Liz who were helpfulness and kindness personified and sorted me out a chair quickly and with laughter along the way. You're the best!

If I could give this 0 stars, I would!!
One our chairs arrived with a fault, the mechanism worked faster on one side than the other. This caused a very noticeable and uncomfortable rocking motion when raising and lowering the leg rest.
We reported the fault and an engineer was sent out. The engineer confirmed the mechanism was working faster at one side than the other. In the engineers report to HSL said it was “within industry standards” meaning they were not prepared to look into the matter further.
We voiced our displeasure with the service and product but the customer aftercare was nonexistent! They said we could get a second opinion at cost to ourselves but offered no other solutions.
HSL’s terms and conditions state that if you are not happy no matter how small the issue, to let them know and they will do their best to resolve it. There was none of that here. It feels very much like we have your money so it is no longer HSL’s responsibility.
At NO POINT was it explained to us that the chairs could arrive with a fault and it could be deemed as “with industry standards”.
We are now left with a faulty chair. There are serious concerns that this will cause further damage/strain on other parts of the chair and we will have to replace it sooner rather than later.

Your sales person was very helpful and considerate, explained different chairs and fabrics,and potions to me and my mum. Thank you,

My experience with HSL was so easy the lady found a chair for me within about 5min I didn't realise that my chair would be fitted to my height and width to fit me she was really professional and found me a chair to suit myself making sure it was comfortable I would recommend HSL to anyone

Staff in showroom was very helpful explained all about different chairs and sofas . Showed me all different colours and fabrics. Debbie from Dewsbury store . Delivery men Ian and Paul very good at there job new exactly what they were doing . Explained all about recliner remote .

Absolutely 100% great service from the team and so helpful thanks so much your support was fantastic thank you.

Had my new riser recliner delivered this morning by Ian and Paul. They phoned me to advise me when they were on the way and were friendly when they arrived. They moved my old riser recliner across the room, and even hoovered under the chair before taking time to position my new chair. They ensured that I was happy with the chair and their work before leaving. I would highly recommend them.

Delivery on time Ian and Paul efficient and helpful

From my first visit to the Dewsbury store to help on the phone and the delivery men Paul and Jon were so helpful my hs?l experience was excellent

I brought my 89 year old mum to the Dewsbury store today. I can honestly say she was given the best service you could wish for . The people that looked after her were Sarah, Diane,Jade and Billy. She had coffee and biscuits and sat in the chair which fit her best for over 2 hours. There was no pressure sale and she said on the way home after purchasing a Super Petite Riser Recliner she had a lovely afternoon out and was treated like a VIP. So thank you all. Her life will be so much easier and comfier. Would recommend to anyone.

Excellent service and chair arrived on time.both drivers Paul and Jon acted professionally and helpful and it made my day. it is a beautiful chair and will be recommending HSL to all my friends

DEWSBURY STORE From walking through the door we were greeted warmly and doors held open for my mum in a wheelchair.
We were offered hot drinks and a delightful plate of biscuits also appeared which suited my Brother no end!
Our Sales Advisor was a lady called Diane, right from the offset she was friendly and extremely knowledgeable in the riser/recline chairs that our Mum was looking for
My mum was assessed for the correct width and recline of the chair, Diane didn’t rush my mum with her decision and was super helpful bringing lots of swatches of material for my mum to choose from.
There was no hard sell whatsoever and my mum left extremely happy with her order, unfortunately 6-8wks delivery time but that’s the same for any new upholstery items
All in all a great experience and would definately go back !!