HSL Chairs - Hull Reviews 

111
•
TrustScore 5 out of 5

4.9

79 Clough Road, HU6 7PL Hull, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great customer service as soon as we entered store. They didn’t hound us whilst we had a good look around. Ordering sofas went smoothly. They were delivered today by Alex and Adi, who were very eff... See more

Rated 5 out of 5 stars

Exceptional service from Zac who was friendly, professional and supportive. There was no rush, no pressure. I had no idea there was such a thing as a chair fitting and was equally surprised to learn... See more

Rated 5 out of 5 stars

Staff in store extremely helpful, gave us time to consider without being pushy. Furniture arrived earlier than expected. Alex and Adi did a great job delivering. They were friendly, efficient and he... See more

Rated 5 out of 5 stars

My husband, daughter and myself visited the Hull store, looking for a chair to suit my husband. We were met by Lynne who was very knowledgeable and helpful on all aspects of the chairs, informing us... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Hull

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 79 Clough Road, HU6 7PL, Hull, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(111)

4,615 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service from Zac who was…

Exceptional service from Zac who was friendly, professional and supportive. There was no rush, no pressure. I had no idea there was such a thing as a chair fitting and was equally surprised to learn of the involvement of an Occupational Therapist who evaluates and approves the chairs from a health and wellbeing perspective. Zac paid close attention to detail and with his help I made the right choice, I am delighted with my new chair and settee. And thank you for the tea and biscuits!
Shane and Chris delivered the furniture. They took care and time with the positioning of it, as well as demonstrating how it worked, answering any questions I had, in the same unrushed, professional and friendly manner we experienced in the showroom.
I would highly recommend HSL to anyone who is looking for great comfort and style.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful and not pushed at all,2 assistants could not have been kinder ,would recommend HSl

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Staff in store extremely helpful, gave us time to consider without being pushy.
Furniture arrived earlier than expected.
Alex and Adi did a great job delivering. They were friendly, efficient and helpful. Alex explained everything very well.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Will definitely return when ordering more furniture

Great customer service as soon as we entered store. They didn’t hound us whilst we had a good look around. Ordering sofas went smoothly. They were delivered today by Alex and Adi, who were very efficient and charming. Will definitely return when ordering more furniture.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Yvonne in store was excellent

Yvonne in store was excellent, spent alot of time trying out various chairs and gave great advice. The delivery men numan and wayne were also great. Would highly recommend HSL for great chairs and staff

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Total experience was faultless

Total experience was faultless. Shop staff were exemplary and delivery men perfect. The goods are all I expected giving me a comfprtable future. Special mention of Lynn, Paul and Thomas.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

A very good experience, would certainly recommend

My husband, daughter and myself visited the Hull store, looking for a chair to suit my husband.
We were met by Lynne who was very knowledgeable and helpful on all aspects of the chairs, informing us of the size he needed, and showing us the wide range of different fabrics we could choose. She was very patient and answered all our questions. Altogether a very good experience, without any pressure, we were able to browse and decide. I would certainly recommend HSL. Plenty of parking spaces too.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Your colleague from HSL called Yvonne…

Your colleague from HSL called Yvonne in your Hull Store on Clough Road was incredibly helpful. I have never ordered anything as important as this! She was very experienced. . . . it came across in her manner in all kinds of ways! She gave me confidence in her and in the product. She was also helpful when I mentioned that I was considering ordering a two seater suite to go with my individual chair. Indeed I cannot speak highly enough of her.

July 29, 2026
Rated 5 out of 5 stars

Excellent service and great quality product.

From visiting the showroom in Hull to receiving our chair the service we received was 1st class. The showroom staff were patient and explained everything in simple terms. Guiding us to our choice, not dictating a choice. The delivery was so well done with times advised in advance. Chris explained the working of the controls and again it was explained in simple terms and in detail with great patience.
The quality of the chair is excellent and whilst only just getting used to the functions works very well. It has already made a difference in helping with moving and mobility.
There are other less expensive options in this market, however the quality and service are second to none and we would happily recommend HSL.

May 27, 2026
Rated 5 out of 5 stars

We went to HSL to buy a two seater sofa…

We went to HSL to buy a two seater sofa to match the to reclining chair's we have just received Ivonne and Karen where great they went through everything we needed to know to help us make our minds up it was an easy decision there products are great if you need comfort and style we recommend HSL....m.c.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Overall staff support, choices, offers and service

Help and support from staff in store. Discussion of offers and also after returning home and calling the branch as I had had a leaflet drop, also after staff checking with Manager received further discount. A few weeks wait for colour of chair and footstool but will be exactly what is needed. Returning customer also purchased other furniture 3 years ago. Would highly recommend.

July 10, 2026
Rated 5 out of 5 stars

Visited the store in Hull

Visited the store in Hull , there was a great selection of chairs & found a few that were suitable . The 2 ladies were knowledgeable & friendly .
A home visit was arranged by them for my elderly parent who needed a chair .

July 6, 2026
Rated 5 out of 5 stars

Great service

Great service. From ordering to delivery first class. The showroom were patient and knowledgeable. The deliver
y team Paul and Thomas were prompt, friendly and efficient. The called beforehand to let me know their arrival time. 5*

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

HLS-a superb service from the get-go


HLS-a superb service from the get-go. Capped by the Hull showroom abrim with classic/contemporary seating and Karen, an excellent listener and sales adviser.
Result: I found my perfect chair. Thank you.

June 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look